1 2 Previous Next 25 Replies Latest reply: Aug 15, 2012 11:30 AM by Murray Smith
RJTUK Level 1 Level 1 (105 points)

I've noticed a problem with Safari where it will randomly stop responding and take the entire Operating System and all open apps with it.

 

There doesn't seem to be a pattern to this however at least twice a day the browser will stop responding, I'll get the spinning beachball and I cannot switch application to Finder or do anything with the machine until I force it off and back on by holding the power button for 5 seconds.

 

I've tried re-formatting the hard drive and re-installing Mountain Lion however this doesn't fix the issue.

 

I've also noticed periodically that Safari will load sites but the window becomes unresponsive, you cannot click on any links until you quit the browser and relaunch it again.

 

This is happening on both a MacBook Pro & Core i7 iMac running OS X 10.8 (12A269) and Safari 6.0 (build 8536.25)

 

Any ideas?


MacBook Pro, Mac OS X (10.6.7), 15" 2.4GHz Core 2 Duo
  • 1. Re: Safari locking up entire OS
    Carolyn Samit Level 10 Level 10 (89,580 points)

    Safari where it will randomly stop responding and take the entire Operating System and all open apps with it.

     

    How much free space on the startup disk ??

     

    Click the Apple icon top left in your screen. From the drop down menu click About this Mac > More Info then select the Storage tab.

     

    Make sure there's at least 15% available storage space.

     

     

    Anti virus software installed ???

  • 2. Re: Safari locking up entire OS
    RJTUK Level 1 Level 1 (105 points)

    Hi Carolyn,

     

    Thanks for getting back to me, I've got 922GB free on the Startup Disk on my iMac and 198 GB free on the MacBook Pro, it doesn't appear to be a space issue.

  • 3. Re: Safari locking up entire OS
    Carolyn Samit Level 10 Level 10 (89,580 points)

    How about anti virus software?

  • 4. Re: Safari locking up entire OS
    RJTUK Level 1 Level 1 (105 points)

    Hi Carolyn,

     

    No anti-virus software installed at the moment, tried a new user account on both machines and same thing still happens so doesn't appear to be specific to user account settings either.

     

    Thanks again

  • 5. Re: Safari locking up entire OS
    Carolyn Samit Level 10 Level 10 (89,580 points)

    Try a different DNS server on one Mac to test...

     

    Close Safari.

     

    Open System Preferences / Preferences then select the Network tab. Click the Advanced tab then click the DNS tab.

     

    Click +

     

    Enter these addresses exactly as you see them here.

     

    208.67.222.222

     

    Click +

     

    208.67.220.220

     

    Then click OK.

     

    Relaunch Safari.

  • 6. Re: Safari locking up entire OS
    RJTUK Level 1 Level 1 (105 points)

    Hi Carolyn,

     

    I've tried changing DNS on the iMac and unfortuantely this hasn't made any difference, Safari still intermittently locks up and takes all open apps and the operating system with it.

     

    When it locks up, the mouse still moves, I get the spinning beachball but clicking on anything does nothing, I can't switch apps or open force quit, nothing on the mac responds until I power it off and back on again.

     

    Thanks

  • 7. Re: Safari locking up entire OS
    Carolyn Samit Level 10 Level 10 (89,580 points)

    Try turning off the modem for about 5 minutes, then turn it back on. Shut down one of the Macs then turn it back on to test.

     

    Do you have Little Snitch or Growl installed on both Macs by chance?

  • 8. Re: Safari locking up entire OS
    RJTUK Level 1 Level 1 (105 points)

    Hi Carolyn,

     

    I'll try this however the MacBook Pro has still had this problem while connected to other wireless networks, seems a strange one, not sure it's a network or connection isssue.

     

    Thanks

  • 9. Re: Safari locking up entire OS
    Carolyn Samit Level 10 Level 10 (89,580 points)

    Only takes 5 minutes to try. At least that way you can rule that out as the culprit.

  • 10. Re: Safari locking up entire OS
    Linc Davis Level 10 Level 10 (117,820 points)

    If you have more than one user account, these instructions must be carried out as an administrator.

     

    If you have an optical drive, make sure there is no disc in it.

     

    Launch the Console application in any of the following ways:

     

    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    Open LaunchPad. Click Utilities, then Console in the page that opens.

     

    Step 1

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

     

    Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged during the time something abnormal was happening. That time might be before or after the boot.

     

    For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. If the problem is a system crash or shutdown failure, post the messages from before the boot time, when the system was about to crash or was failing to shut down. In either case, please include the BOOT_TIME message at the beginning or the end of the log extract.

     

    Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

     

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

     

    Step 2

     

    Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • 11. Re: Safari locking up entire OS
    RJTUK Level 1 Level 1 (105 points)

    Hi Carolyn,

     

    Afriad this hasn't helped. Doesn't happen with other browsers.

     

    Thanks

  • 12. Re: Safari locking up entire OS
    Carolyn Samit Level 10 Level 10 (89,580 points)

    Definitely follow Linc's advice..

  • 13. Re: Safari locking up entire OS
    RJTUK Level 1 Level 1 (105 points)

    Hi Linc,

     

    Tried all the steps above, still having this issue, Safari will stop responding and take all processes with it. I've included the System Diagnostic Logs as requested below for the time period that the latest crash occurred.

     

    Interestingly when the crash occurs, there are no log entries created in the console, this crash occurred at 12:30 and I left the machine until 12:34 before rebooting it however the clock in the menu bar was stuck at 12:30 and no log entries were created after 12:32 until reboot.

     

    11/08/2012 12:32:39.519 com.apple.usbmuxd[31]: _SendAttachNotification (thread 0x7fff786b8180): sending attach for device 3c:d0:f8:0a:b8:84@fe80::3ed0:f8ff:fe0a:b884._apple-mobdev._tcp.local.: _GetAddrInfoReplyReceivedCallback matched.

    11/08/2012 12:32:40.406 com.apple.usbmuxd[31]: _SendAttachNotification (thread 0x7fff786b8180): sending attach for device 8c:fa:ba:5d:09:49@fe80::8efa:baff:fe5d:949._apple-mobdev._tcp.local.: _GetAddrInfoReplyReceivedCallback matched.

    11/08/2012 12:32:40.535 usbmuxd[31]: _AMDeviceConnectByAddressAndPort (thread 0x101881000): IPv4

    11/08/2012 12:32:40.848 usbmuxd[31]: _AMDeviceConnectByAddressAndPort (thread 0x100781000): IPv4

    11/08/2012 12:32:46.759 com.apple.usbmuxd[31]: _SendDetachNotification (thread 0x7fff786b8180): sending detach for device 8c:fa:ba:5d:09:49@fe80::8efa:baff:fe5d:949._apple-mobdev._tcp.local.: _BrowseReplyReceivedCallback got bonjour removal.

    11/08/2012 12:32:52.261 com.apple.usbmuxd[31]: _SendDetachNotification (thread 0x7fff786b8180): sending detach for device 3c:d0:f8:0a:b8:84@fe80::3ed0:f8ff:fe0a:b884._apple-mobdev._tcp.local.: _BrowseReplyReceivedCallback got bonjour removal.

     

     

    Aug 11 12:29:53 iMac-Core-i7 kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en0, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,2301,0de1,0300,cde1,3c00]

    Aug 11 12:29:57 iMac-Core-i7.local configd[17]: network changed: v4(en0+:192.168.1.130) DNS+ Proxy+ SMB

    Aug 11 12:29:57 iMac-Core-i7.local prl_naptd[215]: Reloading configuration...

    Aug 11 12:29:57 iMac-Core-i7.local prl_naptd[215]: vnic0: DHCP/NAT for 10.211.55.1-10.211.55.254 netmask 255.255.255.0

    Aug 11 12:29:57 iMac-Core-i7.local prl_naptd[215]: vnic1: DHCP for 10.37.129.1-10.37.129.254 netmask 255.255.255.0

    Aug 11 12:29:57 iMac-Core-i7.local mDNSResponderHelper[1096]: do_mDNSInterfaceAdvtIoctl: ioctl call SIOCGIFINFO_IN6 failed - error (22) Invalid argument

    Aug 11 12:30:01 --- last message repeated 1 time ---

    Aug 11 12:30:23 iMac-Core-i7.local com.apple.backupd[1109]: Starting automatic backup

    Aug 11 12:30:23 iMac-Core-i7.local com.apple.SecurityServer[15]: Succeeded authorizing right 'com.apple.ServiceManagement.daemons.modify' by client '/usr/libexec/UserEventAgent' [11] for authorization created by '/usr/libexec/UserEventAgent' [11] (100012,0)

    Aug 11 12:30:23 --- last message repeated 1 time ---

    Aug 11 12:30:23 iMac-Core-i7.local com.apple.backupd[1109]: Backup failed with error: 19

    Aug 11 12:32:39 iMac-Core-i7.local com.apple.usbmuxd[31]: _SendAttachNotification (thread 0x7fff786b8180): sending attach for device 3c:d0:f8:0a:b8:84@fe80::3ed0:f8ff:fe0a:b884._apple-mobdev._tcp.local.: _GetAddrInfoReplyReceivedCallback matched.

    Aug 11 12:32:40 iMac-Core-i7.local com.apple.usbmuxd[31]: _SendAttachNotification (thread 0x7fff786b8180): sending attach for device 8c:fa:ba:5d:09:49@fe80::8efa:baff:fe5d:949._apple-mobdev._tcp.local.: _GetAddrInfoReplyReceivedCallback matched.

    Aug 11 12:32:40 iMac-Core-i7.local usbmuxd[31]: _AMDeviceConnectByAddressAndPort (thread 0x101881000): IPv4

    Aug 11 12:32:40 iMac-Core-i7.local usbmuxd[31]: _AMDeviceConnectByAddressAndPort (thread 0x100781000): IPv4

    Aug 11 12:32:46 iMac-Core-i7.local com.apple.usbmuxd[31]: _SendDetachNotification (thread 0x7fff786b8180): sending detach for device 8c:fa:ba:5d:09:49@fe80::8efa:baff:fe5d:949._apple-mobdev._tcp.local.: _BrowseReplyReceivedCallback got bonjour removal.

    Aug 11 12:32:52 iMac-Core-i7.local com.apple.usbmuxd[31]: _SendDetachNotification (thread 0x7fff786b8180): sending detach for device 3c:d0:f8:0a:b8:84@fe80::3ed0:f8ff:fe0a:b884._apple-mobdev._tcp.local.: _BrowseReplyReceivedCallback got bonjour removal.

  • 14. Re: Safari locking up entire OS
    Linc Davis Level 10 Level 10 (117,820 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the page that opens.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Copy or drag — do not type — the line below into the Terminal window, then press return:

     

    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
    
    

     

    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.

     

    Step 2

     

    Repeat with this line:

     

    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
    
    

     

    This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.

     

    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

     

    Step 3

     

    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
    
    

     

    Step 4

     

    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
    
    

     

    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5

     

    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
    
    

     

    Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

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