Skip navigation

Belkin USB hub and Mountain Lion Problem

22827 Views 74 Replies Latest reply: Apr 27, 2013 4:39 PM by -groovatious- RSS
  • Poikkeus Level 4 Level 4 (2,775 points)
    Currently Being Moderated
    Aug 4, 2012 10:07 AM (in response to Pinflab)

    Good luck coming up with a list of hubs compatible with ML; at this point, there are several hundred. Since you're rightfully suspicious about Belkin's ability to provide you with a hub that will work, I suggest purchasing one that comes with a money back guarantee. I wouldn't hold your breath until Belkin comes up with a solution.

  • adrianab Calculating status...
    Currently Being Moderated
    Aug 4, 2012 10:19 AM (in response to Poikkeus)

    I got a Belkin 7 port ultra slim desktop hub and it's working fiine.

  • ThaBossog Calculating status...
    Currently Being Moderated
    Aug 9, 2012 4:27 PM (in response to Drew9803)

    Defintely. This is occuring for me also. Not exactly after I upgraded to ML 10.8; but a few days later, which is today. August 9, 2012.

     

    7-Port Belkin F4U017 is having the issue. Worked well with SL 10.7

     

    Possibly related to the BlueTooth not being avaiable, but a restart brings it back, yet when I plug the hub up; it becomes "Not Available" and the console says basically the hardware is not initializing.

     

    Hopefully the driver update comes out soon.

  • El Guapo Calculating status...
    Currently Being Moderated
    Aug 10, 2012 4:27 PM (in response to Drew9803)

    I have this issue too. I own the 7-Port Desktop USB hub (F4U017). Thankfully I also have a much older 7-port USB hub from belkin that works (F5U237). It's a bit frustrating given the F4 is only a few months old. What's odd to me is that Belkin doesn't even mention it on their website though the older F5 is still listed...

  • David A. Gatwood Level 3 Level 3 (580 points)
    Currently Being Moderated
    Aug 10, 2012 4:50 PM (in response to El Guapo)

    Short answer?  USB devices are identified by three things: the manufacturer, plus a vendor and product ID number.

     

    There are certain types of silicon (for example, Bluetooth chipsets) that are frequently used by products made by a wide range of manufacturers.   For those products, the standard rule (if memory serves) is to keep the same vendor and product ID numbers, and just change the manufacturer code.  That way, you can write a single driver that will match against all of those devices without worrying about whose name is on the box.

     

    The problem is that Belkin gave this USB hub the same VID/PID combination as one of Broadcom's Bluetooth chips (or vice versa, not sure who used that combination first).  This means that Broadcom's driver, which is designed to match against their chips regardless of who made the dongle, thinks that Belkin's USB hub is a Bluetooth dongle.  As Steve would say, "Aaaaand boom."

     

    Unless they've changed things recently, this hub also fails out-of-the-box in Windows 7.  You can work around it in Windows by manually telling it that your "Bluetooth dongle" should really be controlled by the generic USB hub driver.  There's no such workaround in OS X because device matching is automatic, which means you'll pretty much have to wait and hope that the Bluetooth driver folks at Apple add a workaround to tell it that no, these are not the droids you're looking for, so to speak.  Either that or buy pretty much any other USB hub on the planet.

     

    And yes, that's also probably why your Bluetooth stopped working.  :-)

  • popollo Calculating status...
    Currently Being Moderated
    Aug 12, 2012 2:57 PM (in response to Drew9803)

    I thought it was just me.  For me, the Belkin USB hub (7 ports I believe) works just fine...until I unplug it and put my MacBook on battery.  If I then come back and put the laptop on AC power and plug in the USB hub...I have to then restart for the the USB hub to work again.  Even though I don't use Bluetooth....my adapter status icon gets a cross on it when I plug the USB hub back in after unplugging it and going to AC power.  I haven't tested all the combinations as to whether it has anything to do with battery power or if it is just unplugging it and then plugging it in again.

  • El Guapo Level 1 Level 1 (5 points)
    Currently Being Moderated
    Aug 15, 2012 9:10 PM (in response to Drew9803)

    Just got this back from Belkin:

     

    Dear Valued Customer,

     

    Thank you for contacting Belkin Technical Support.

     

    Based on our understanding of your concern, your USB hub is not working properly when connected on your Mac OS X 10.8.

     

    Kindly get in touch with our customer service team, they are in a better position to assist you as this product is not available on our website to view the product information.

     

    We need to check if the device is compatible with your current operating system.

     

    Should you have any further questions, please respond by clicking on “Please click here to review or respond to this incident.” found at the top of this e-mail or take a moment to review our Knowledge Base at http://belkin.com/support­ .

     

    Regards,

     

    Marvin ----,

    Belkin Technical Support Agent

    Belkin Technical Support

     

    So… tech support can't solve a tech problem at Belkin because a product they currenlty sell isn't listed on their website. ??? OK…

     

    Also the link they suggest I click in the email for futher questions does not exist in the email. There is a diferent link above the quoted responce, but it sends me to a page instructing me how to setup a router. Also the knowledge base obviously won't help because, as Marvin pointed out, the F4U017 is not on their website.

     

    I think it's safe to say we'll just have to wait for Apple to update OS X.

     

    Mental note: Never buy a Belkin product that's not listed on their website.

  • Jason Heiser Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 16, 2012 9:56 AM (in response to Drew9803)

    Just chiming in with a "me too." When I return home from work and connect my sleeping 15" MBP (2010) to the Belkin USB hub, all the devices connected to it (mouse, keyboard, printer, scanner) are unavailable. I see the same "bulk IN pipe open failed" error in Console.app under the "All Messages" log. A reboot fixes the problem and, fortunately, the USB remains fixed until the following day when I return from work with my sleeping laptop. Until Apple fixes this, I'm thinking I should just shut down when I leave work.

  • AppleIpod60GB Level 1 Level 1 (10 points)
    Currently Being Moderated
    Aug 16, 2012 9:58 AM (in response to Drew9803)

    Belkin are garbage anyway, not really surprised.

  • Jason Heiser Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 16, 2012 10:12 AM (in response to AppleIpod60GB)

    In this thread:

    AppleIpod60GB wrote:

     

    Belkin are garbage anyway, not really surprised.

     

    In another thread:

    AppleIpod60GB wrote:

     

    HP printers are garbage anyway - wouldn't touch them with a barge pole.

    Just an FYI, AppleIpod60GB, blanket dismissals of major hardware manufacturers are not helpful.

  • Tripples Calculating status...
    Currently Being Moderated
    Aug 22, 2012 5:04 AM (in response to Jason Heiser)

    I am having issues to, got a slightly different answer from Belkin:

     

    "Thank you for contacting Belkin Technical Support.

     

    Based on our understanding of your concern, you are currently experiencing an issue with your Belkin F4U017 7-Port Desktop USB Hub as it is not working with your newly installed operating system.

     

    Regarding this, we apologize as we do not have an updated software for your newly installed  mountain lion operating system at this time. You may, however, revert to the previous settings of your computer so you can still use your USB hub."

     

    It suggest there will be an update, so I did asked when it will be delivered.

    I'll keep you posted!

  • ThinkMacintosh Calculating status...
    Currently Being Moderated
    Aug 23, 2012 12:24 PM (in response to Drew9803)

    Updating to 10.8.1 is not solving the problem. I plug my Belkin hub and immediatly bluetooth stop working but nothing else happens. This is my first and last Belkin product, so I have to buy a new one.

  • David A. Gatwood Level 3 Level 3 (580 points)
    Currently Being Moderated
    Aug 23, 2012 12:59 PM (in response to ThinkMacintosh)

    That's correct.  10.8.1 does not include a fix.  The bugs fixed in 10.8.1 were pretty much things that caused kernel panics and other serious misbehavior.  If I were you, I would wait for 10.8.2 and see if that fixes things. 

  • hyderali91 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 5, 2012 2:14 PM (in response to Drew9803)

    I'm also having this issue. Interestingly enough, it works fine in the boot-drive selection menu, but then as soon as I load OSX, it stops working.


    Someone mentioned that the OS is getting confused with a bluetooth device that uses the same device ID. Is there any way I can remove that device ID from the bluetooth driver kext? I've looked for it, but couldn't find the PCI ID

  • hyderali91 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 5, 2012 3:10 PM (in response to Drew9803)

    Actually I figured it out. I forgot Apple uses decimal instead of hex for the device ids in the kexts.

     

    If you want to use this hub, go to /System/Library/Extensions/IOBluetoothFamily.kext/Contents/PlugIns/BroadcomBlue toothHCIControllerUSBTransport.kext/Contents/ and open Info.plist with textedit.

     

    Find

     

    <key>BroadcomUSBBluetoothHCIController - BLUETOOTH USB +EDR ADAPTER Class 1 v2.1 UHE</key>

      <dict>

                                  <key>CFBundleIdentifier</key>

                                  <string>com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport</string>

                                  <key>IOClass</key>

                                  <string>BroadcomBluetoothHCIControllerUSBTransport</string>

                                  <key>IOProviderClass</key>

                                  <string>IOUSBDevice</string>

                                  <key>idProduct</key>

                                  <integer>23</integer>

                                  <key>idVendor</key>

                                  <integer>1293</integer>

                        </dict>

     

    Add a <!-- to the beginning of that segment and --> at the end to comment that key out. It should look like this:

     

     

    <!--<key>BroadcomUSBBluetoothHCIController - BLUETOOTH USB +EDR ADAPTER Class 1 v2.1 UHE</key>

      <dict>

                                  <key>CFBundleIdentifier</key>

                                  <string>com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport</string>

                                  <key>IOClass</key>

                                  <string>BroadcomBluetoothHCIControllerUSBTransport</string>

                                  <key>IOProviderClass</key>

                                  <string>IOUSBDevice</string>

                                  <key>idProduct</key>

                                  <integer>23</integer>

                                  <key>idVendor</key>

                                  <integer>1293</integer>

                        </dict> -->

     

    I suspect most of you won't care that the Belkin bluetooth adapter with the same ID won't work anymore.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.