HT4232: Apple ID: Security and your Apple IDLearn about Apple ID: Security and your Apple ID
Currently Being ModeratedJan 2, 2013 2:55 PM (in response to aaaaarrrrrhhhhh)
I had this same problem until today. I went through express lane and gave them my problem which was that i could not remember my security questions and needed to reset them. I then gave them my phone number and within seconds I was connected to them via phone and I then was directed to an advisor and her name was Ashley. We went step by step and together we reset my questions. I was very pleased with the service. Try this it helps.