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can  not download mountain lion

11108 Views 43 Replies Latest reply: Nov 9, 2013 2:03 PM by Jarmolenko RSS
  • Barney-15E Level 7 Level 7 (33,320 points)
    Currently Being Moderated
    Aug 2, 2012 5:29 PM (in response to jay13)

    jay13 wrote:

     

    I bought Mountain LIon downloaded on laptop no probs.

    running same Lion  version 10.7.4 on main desk computer it states:

    "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer."

     

    any ideas anyone-

    I have disabled time machine as suggested

    JY

    As I already stated,

    The version of the current OS is irrelevant to your problem. Your other Mac is likely not capable of running Mountain Lion because it is too old.

    Joseph posted the minimum requirements above. If your other Mac doesn't meet those requirements, you can't install ML on that Mac.

    Given that it actually said your Mac was incompatible, then it is definitely not capable as opposed the the likely part I posted before.

  • Tajul Ariffin Calculating status...
    Currently Being Moderated
    Aug 3, 2012 5:03 PM (in response to Kamo2008)

    Thanks Barney, solved the same problem as kamo2008.

  • tibscloud Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 4, 2012 3:20 AM (in response to Barney-15E)

    Hi Guys,

     

    When I click on Buy App, I receive a pop-up message saying "We could not complete your purchase The product distribution file could not be verified. It may be damaged or was not signed." I've been seeing this message since Mountain Lion became available.

     

    I am able to download other Apps.

     

    I have an iMac i7 with 4 gigs of RAM.

  • Barney-15E Level 7 Level 7 (33,320 points)
    Currently Being Moderated
    Aug 4, 2012 8:45 AM (in response to tibscloud)

    Try booting into Safe Mode and try downloading it.

  • tibscloud Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 5, 2012 2:11 AM (in response to Barney-15E)

    That worked, thanks.

     

    But I wonder what the problem was??

  • Barney-15E Level 7 Level 7 (33,320 points)
    Currently Being Moderated
    Aug 5, 2012 5:07 AM (in response to tibscloud)

    I don't know, but I think Apple knows about it as I got that advice from another post that said AppleCare advised doing that. I would have linked to it, but couldn't find the post (as with just about anything I search for, here).

  • crisgonzales Calculating status...
    Currently Being Moderated
    Aug 7, 2012 5:49 AM (in response to RICE505)

    Hi guys!  I've been downloading the OS X Mountain Lion for the nth time.  I got it last July 28, 2012 and a dialogue box would always appear, "This copy of the install OS X Mountain Lion application can't be verified. It may have been corrupted or tampered with during downloading."

     

    I followed the instruction of deleting the application and dowloading a new copy from the Mac App store.  Been doing it for several times but the result is always the same.  My patience is growing thin already.  My MacBook Pro is running under OS X10.7.3.

     

    Help anyone? Thanks!

  • Barney-15E Level 7 Level 7 (33,320 points)
    Currently Being Moderated
    Aug 7, 2012 6:55 AM (in response to crisgonzales)

    Restart your router and modem, then give it a try. It's worked for other similar download issues, for some.

    If that is no good, is there another network you can use to download it?

  • Luizfigo Calculating status...
    Currently Being Moderated
    Aug 8, 2012 8:21 AM (in response to Barney-15E)

    Hey Barney,

     

    You see to be the main man (or woman) here.

     

    I've tried what you have mentioned on my iMac (Version 10.7.4) and it still not downloading!

     

    It's just sits in my launchpad :-(

     

    I have tried pausing / hitting download again in the App store and ensuring everything is up to date and still nothing.

  • Barney-15E Level 7 Level 7 (33,320 points)
    Currently Being Moderated
    Aug 8, 2012 10:10 PM (in response to Luizfigo)

    As I've never had first-hand experience with problem downloads, I can only suggest what I've seen elsewhere.

    If you've tried everything mentioned previously, then trying on another (possibly faster) network might help.

  • crisgonzales Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 11, 2012 6:39 AM (in response to RICE505)

    Hi Barney!  Thanks for the suggestions.  I'm trying it now, crossing my fingers.  Will keep you posted.  Thanks again...

  • crisgonzales Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 12, 2012 2:42 AM (in response to Barney-15E)

    It worked!  Thanks alot Barney...

  • nystrele Calculating status...
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    Aug 15, 2012 3:29 PM (in response to Galoka)

    PRECISELY the same problem i'm having! i also tried updating some software and what usually would take minutes on my previous macbook pro says it requires 45 minutes to download. ***?!

  • FastFox Calculating status...
    Currently Being Moderated
    Aug 16, 2012 2:37 AM (in response to Barney-15E)

    I have exactly the same issue as tibscould so I was very happy to see your advice - can't wait to try...

  • FastFox Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 16, 2012 2:38 AM (in response to tibscloud)

    Same here...I will try the Safe Mode trick...

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