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Helpful answers
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Aug 8, 2012 11:22 AM in response to RDF1173by ColJonSquall1,Seems to be quite frequent. I'm also having similar issues with the Apple Software Update engine, although for me specifically, it relates to iTunes. While iTunes itself is reporting its up to date, the Software Update engine doesn't think so. When I run the update, it can't find the .msi file needed to uninstall the previous version of iTunes. When I run the standalone installer from the site, it can't find the .msi file either. Even though the program is running on latest, its kind of odd, that both methods, at least for me, can't find an uninstaller. I can't even find it listed under my Programs and Features (iTunes).
My system:
Windows 7 Ultimate 64-bit, running on an Acer Aspire 7552G laptop.
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Aug 11, 2012 8:51 AM in response to RDF1173by KatieBlue,I was having this problem using FireFox and was able to get a good download and run by switching to Explorer to download the Itunes software.
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Aug 11, 2012 10:03 AM in response to KatieBlueby ColJonSquall1,I had tried in several browsers, same difficulties. I just find it odd, that the update tool would produce the same result, I think its just my copy had a bad install the last time it updated, so its missing the uninstaller. I'll have to find an uninstaller for it to fix it.
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Aug 14, 2012 12:48 AM in response to RDF1173by jetsfan8308,I am also having issues with installing itunes, unfortunantly for me my ipod is running a newer version of itunes than my laptop forcing me to update. thus i cant use the **** thing until i update, i have updated every windows system known to man, set all setting to admin under itunes, and its now saying i dont have a nesessary program to complete installing. what program could it be and how to i get it? i am running windows 7 with the 64 setup.
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Aug 15, 2012 12:52 PM in response to jetsfan8308by AllGoodAlways,I tried everything. Then it hit me. I downloaded latest iTunes onto USB drive and then copied to hard drive. Then I performed install! Worked first time. Voila!
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Aug 20, 2012 3:49 AM in response to RDF1173by jlz34,I am having same problem with update. So, now, as of August, still doesn't seem to be resolved. This is a problem for me, as this update is the first thing suggested as a solution for another problem -- my Windows 7 64-bit machine recognizes my new Ipad, but ITunes does not. Really irritating, as I can't get the two together. Does anyone have any positive news on either front? Thanks!
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Aug 23, 2012 4:38 AM in response to RDF1173by josvazg,I have a Mac Book Air (2011) and iTunes 10.6.3 fails to update on me also. So this problems affects also Macs, not just windows.
I guess is an Apple screwup that they have failed to fix in months or don't care to fix.
Not a very good sign this lack of costumer care...
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Aug 23, 2012 9:23 AM in response to RDF1173by galwaytt,...add me to the list as well, with a twist.
It started by not being able to sign in to the Apple Store - it was telling me I had a user id/password issue, so I reset it. 5 times ! And nothing.
Rang Apple support and they told me to run an update, which I attempted to do - but like all ye, it doesn't actually execute. I ran a fresh install of 10.6.3.25 and............no difference.
Then, I went on to www.appleid.com and I can login no problem, with the same id/pw. And I can login and post, here.
But iTunes can't/won't - so it's definately an iTunes issue.
I've started 2 tickets on this, but so sign of a solution on this yet - has anyone else had any problem signing into the iTunes store ?
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Aug 23, 2012 1:38 PM in response to josvazgby ColJonSquall1,considering the problems people have been facing in the gui in Mountain Lion, it doesn't surprise me Apple is starting to lose touch with its customer base.
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Aug 23, 2012 8:04 PM in response to RDF1173by serge1837,Similar problem for me. Running Vista Home Premium French. 10.5.3.3 itunes version, The automatic checking of available update did not appear. So, I tried to update through the Help menu, yesterday. Itunes window saying there is a new version (10.6.3) appears, it asks if I want to update, of course, I say yes. Nothing else afterwards. I just bought my first iphone and wanted to be up to date in itunes before using the phone. I hope this issue will be taken seriously.
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Aug 29, 2012 7:06 AM in response to serge1837by HYTL,Not only could I not update, I could not access the itunes store too. Apps certainly are not updating too. Tried to install an older version of itunes and of course, having difficulties with lib file. Used the 64 bit installer and still was unable to solve the problem of not being able to access itunes store. This is seriously a major flaw and not sure why it is taking so long to solve.
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Aug 30, 2012 5:08 AM in response to RDF1173by Vidal66,I have two computers with one operating windows 7, 64-bit and one with windows 7, 32-bit and neither onw will fully load the itunes store or allow me to preview or purchas itunes music. I have the current itunes 10.6.3.25 on both machines. I have tried all the fixes and even had phone support with apple and no luck. This is how the itunes store window loades with the center section white.Do you think this is part of the issue this thread has been talking about?
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Aug 30, 2012 5:54 AM in response to Vidal66by HYTL,This is the exact issue. Not sure how we can solve this. Have anyone tried anything that worked?
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Aug 30, 2012 3:26 PM in response to RDF1173by Travernator,Right, I'm having this exact same problem, sort of, I'm on Windos 7, I haven't updated itunes in a while, but I was froced to as I encountered this error when I plugged in my iPad today "error 0xE8000065" I read up how to get rid of the error and one way that I read about was to update to the new itunes, so I tried reinstalling it from the apple software update manager. Quicktime installed fine, but itunes said that an error had occured, so itunes stopped installing...so i tried the dowlnload file for the new itunes from apple's website, to no avail, the dialog box said "The installer encountered errors before itunes could be configured. Errors ocured during installation. Your system has not been modified"
Does anyone have any solutions or do we have to wait for apple to do something. This is very frustarating as I have pre-ordered some CDs that I would like to have on my ipod/ipad soon, hope this sorts out quickly, we're now in August and still, nothing.
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Aug 31, 2012 7:35 AM in response to RDF1173by pellewk,I am also having problems updated an older version of iTunes. I have disabled popup's and I have temp disabled antivirus. I have even tried to download new version from apple website. NOTHING is working. I have done a web search and found the newest version of iTunes on another website. Wondering what everyone is thinking about installing this version and the possibility of virus's? It is crazy that Apple is not helping people with this problem since it seems EVERYONE on here at least is having this problem. I am running Vista 32 bit.on a desktop.