Pete3045
Level 1 (0 points)

Q: I keep getting emails telling me that I have used 14.5GB of my 15GB but all of my devices say that I have only used 7.2GB.  Any ideas how to fix this?

For the past week I have been getting emails as per below:

 

You are currently using 14.5 GB of your total 15 GB of iCloud storage, which means that your iCloud storage is almost full. When your storage is full, device backups to iCloud will stop and apps will no longer be able to save documents to iCloud.

 

To ensure that your iCloud services continue without interruption, you can free up space or buy more storage by following the steps below:

To free up storage in your account:

 

Step 1:On your iOS device, go to Settings and tap iCloud.
Step 2:Tap Storage & Backup.
Step 3:Tap Manage Storage and choose items that you’d like to delete or stop backing up.
For more information on managing your iCloud storage, please read this article.

 

To buy more storage:

 

Step 1:On your iOS device, go to Settings and tap iCloud.
Step 2:Tap Storage & Backup.
Step 3:Choose Buy More Storage.
You can also buy more iCloud storage from a Mac or PC.

 

 

My Mac, my iPhone and iPad are all telling me that I am only using 7.2GB of my 15GB storage limit.  Any ideas what could be causing this?

 

Thanks


Pete

iPhone 4S, iOS 5.1.1

Posted on Jul 5, 2012 2:04 AM

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Q: I keep getting emails telling me that I have used 14.5GB of my 15GB but all of my devices say that I have only used 7.2GB.  A ... more

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 5, 2012 5:49 AM in response to Pete3045
    Level 10 (104,380 points)
    Apple TV
    Jul 5, 2012 5:49 AM in response to Pete3045

    If you turn on back up, say, on your iPad and the device calculates that you will use say 14.5 GB of your 15 GB allowance, it will then trigger an email. If you then remove items to be backed up so that it only, say, takes up 7 GB, it cannot withdraw the email, since it's already been sent.

     

    Could this, or a similar scenario explain your email.

  • by Pete3045,

    Pete3045 Pete3045 Jul 6, 2012 3:28 AM in response to Winston Churchill
    Level 1 (0 points)
    Jul 6, 2012 3:28 AM in response to Winston Churchill

    Hi. Thanks for replying and I understand what you mean but I have not changed anything of my backup setting in a while and nothing new has been added to my backups.

     

    I received another be of these emails this morning and I still have no idea what is causing them :-)

  • by DGFreeman,

    DGFreeman DGFreeman Aug 11, 2012 3:29 AM in response to Pete3045
    Level 1 (0 points)
    Aug 11, 2012 3:29 AM in response to Pete3045

    I received this email today and have no idea why.

     

    Dear Daniel Freeman,

    You have now exceeded your iCloud storage, including an additional amount provided to allow you to continue receiving email. As a result, you will not be able to send or receive new email messages with your iCloud email address until you free up storage space or buy more.

    To free up storage in your account:

     

    Step 1:On your iOS device, go to Settings and tap iCloud.
    Step 2:Tap Storage & Backup.
    Step 3:Tap Manage Storage and choose items you’d like to delete or stop backing up.
    For more information on managing your iCloud storage, please read this article.

     

    To buy more storage:

     

    Step 1:On your iOS device, go to Settings and tap iCloud.
    Step 2:Tap Storage & Backup.
    Step 3:Choose Buy More Storage.
    You can also buy more iCloud storage from a Mac or PC.

     

    I have not changed anything with any of my iOS devices (iPhone 4s, iPad2) or my Macbook Pro. I have 3.21GB out of 5GB of storage space free so I dont understand why this has happened.

     

    will my iCloud email service still work?

  • by musicwind95,

    musicwind95 musicwind95 Aug 11, 2012 2:53 PM in response to Pete3045
    Level 4 (1,280 points)
    Aug 11, 2012 2:53 PM in response to Pete3045

    Add me to the list. Got the email less than an hour ago, and I have 3.79/5GBs free. @Winston: I don't backup to iCloud.

     

    I just tried sending an email to my @me account through another email, and it bounced "over quota". Major issue.

  • by Jesse Wonder Clark,

    Jesse Wonder Clark Jesse Wonder Clark Sep 20, 2012 2:20 PM in response to Pete3045
    Level 1 (4 points)
    Sep 20, 2012 2:20 PM in response to Pete3045

    Me too. Very frustrating and worrisome. It says I'm about to lose iCloud email if I don't free up space, but I go to free up space and there's almost nothing used! I have a ton of free space! Help help help.