Currently Being ModeratedJan 18, 2012 10:35 AM (in response to Neil Duncan)
is your video format supported by Aperture? Have you checked this list?
P.S.: Have you tried to repair your Library (option+command while double clicking on the Aperture library), not just to repair your permissions?
Message was edited by: leonieDF added: repair library
Currently Being ModeratedJan 18, 2012 11:01 AM (in response to léonie)
Thanks for the reply. I checked the formats, and yes the Iphone 4 is supported as well as the slr I'm using. I just tried repairing the library as you suggested, and repaired library permissions, too, but this didn't work either for the video already imported or with a new import. Oddly, I see a preview icon of the movie in the import window when the iphone is plugged in, but once imported it's the caution triangle again.
By the way, I also tried exporting the videos and re-importing, a suggestion I read somewhere, but that didn't resolve the problem either, sigh.
Currently Being ModeratedJan 18, 2012 11:24 AM (in response to Neil Duncan)
Which of the above icons do you see on your videos? The left on? That means, that the referenced master cannot be found. You might try to reconnect the video, I am not sure if reconnecting will work on videos, I only ever tried this for images however.
Select the video that you cannot play, ctrl-click the video in the Browser and select "Locate Referenced Files". If you are lucky, you will see a file chooser, then point Aperture to the location of your video and select "reconnect".
Currently Being ModeratedJan 18, 2012 12:01 PM (in response to léonie)
Thanks, Léonie, but it's the icon on the right. They aren't referenced files, so nothing to reconnect, unfortunately.
Currently Being ModeratedJan 18, 2012 12:12 PM (in response to Neil Duncan)
O.k. the icon on the right means: "Because of low image resolution, the image’s print quality may be affected. This badge appears on images placed in book pages and webpages."
That is a funny warning in case of a video. I assume it means in this case, the video quality is poor.
You may try some diagnostics:
- Whenever you import, make sure the Console.app (Allications -> Utilities) is running, so that you see diagnostic messages, if errors occur.
- Have you tried to create a new, empty Aperture library and to import your videos into that library (to see, if your library may be corrupted)?
- Have you tried importing from your iPhone using a different account, to see, if settings n your account may be problematic?
Currently Being ModeratedJan 18, 2012 1:35 PM (in response to léonie)
I have tried creating a new library and importing, also tried that logged in as another user, but the problem persists.
When importing with the console open, I did notice this:
Process: com.apple.qtkitserver 
Path: /System/Library/XPCServices/com.apple.qtkitserver.xpc/Contents/MacOS/com.apple. qtkitserver
Version: 1.0 (1)
Build Info: QuickTime-2306000000000000~1
Code Type: X86 (Native)
Parent Process: ??? 
Date/Time: 2012-01-18 16:28:42.289 -0500
OS Version: Mac OS X 10.7.2 (11C74)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000173874
VM Regions Near 0x173874:
MALLOC_LARGE 00000000000ff000-0000000000100000 [ 4K] rw-/rwx SM=PRV
--> MALLOC_TINY 0000000000100000-0000000000200000 [ 1024K] rw-/rwx SM=COW
shared memory 0000000000200000-0000000000240000 [ 256K] r--/r-- SM=SHM
Currently Being ModeratedJan 18, 2012 2:11 PM (in response to Neil Duncan)
Do you happen to have a Flip camera? You may have a video codec (3ivx) that is know to cause some issues in Aperture.
Currently Being ModeratedJan 18, 2012 2:13 PM (in response to shuttersp33d)
Oh, forget it. Just saw you looked at that already...
Currently Being ModeratedJan 18, 2012 2:20 PM (in response to Neil Duncan)
That kind of crash occasionally occurs, when no video previews can be generated, because of a broken or unsupported video format.
Are you sure, all your videos really are o.k. and can be viewed in Quicktime?
If you are sure, then you might try to stop launching the preview agent:
Quit Aperture. Launch the Terminal.app and type the following command:
launchctl unload /System/Library/LaunchAgents/com.apple.quicklook.plist
Then relaunch Aperture and try again.
Currently Being ModeratedJan 19, 2012 5:20 PM (in response to léonie)
Thanks for you suggestions, Leonie. All the videos opened in QuickTime and I tried your terminal command, but still no success. I've been having other issues with Mail and Safari crashing, so I bit the bullet and did a clean install and culled unwanted programs. That seemed to clean out the offending component. After reimporting, the video files now work in Aperture. Unfortunately, I still don't know what caused the problem.
Currently Being ModeratedJan 20, 2012 12:08 AM (in response to Neil Duncan)
thank you for letting us know, that a reinstall could solve that problem.
But since you are worried, because you do not know what caused the problem, you might look thru the other log files for crash reports - use the console window for a quick access to the log files.
Then compare if there is a common pattern in the crash reports of Aperture, Mail, and Safari: Same framework crashing? Same kind of Error message?
Currently Being ModeratedMar 12, 2012 2:48 PM (in response to Neil Duncan)
Did you ever find a solution to this problem? It has happened to me recently and my entire library is riddled with these icons! I would love to hear from you if you fixed it.
Currently Being ModeratedAug 11, 2012 9:09 PM (in response to lcooperd)
me too!! .. i just did a clean install of mountain lion hoping it would resolve this issue in my aperture library (restored via time machine) but the same "unsupported video format" problem exists! ... they play in quick time but it ***** that they don't play in Aperture
Currently Being ModeratedMar 30, 2014 2:34 AM (in response to Neil Duncan)
I got the same trouble and didn't find a solution in 15 minutes in the internet. Yet I've found a workaround which could probably work under exact conditions hence don't blame me for that.
- Aperture 3.5.1.
- All the photos and videos are made by iPhone 5, all videos can be opened in the import without any additional questions by Quick time player.
- All of them were sometime ago imported from iPhone in Win7 and stored on an NTFS formatted USB drive.
The solution: copy files to your local HDD and import from this location. Haven't tried to copy to another native for Mac HDD on USB/Firewire/Net yet it seems to me that it should work.