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ipod shuffle inoperable after 3 months, a little sweat = broken unit

2152 Views 12 Replies Latest reply: Aug 27, 2012 6:30 PM by russee RSS
Mike__ Calculating status...
Currently Being Moderated
Jul 26, 2012 12:14 PM

Had I known that a few drops of sweat would have ruined this unit, I would never have bought it. To add insult to injury, when I called support, I was informed that they would need to place a $59 hold on my charge card to look at it! So, I am throwing my 4th generation ipod shuffle into the garbage. If the unit failed the "moisture test" test, they would return it to me (there would be no charge for this favor!).

 

I don't have a problem with putting out a product that is very sensitive to mositure. But LABEL iIT THAT WAY. I read many reviews on Amazon about people using this to go running and I bought it for that purpose. To say I am disspointed and that I feel misled is an understatement

 

I will never buy another Apple product...ever

iPod shuffle
  • Kenichi Watanabe Level 7 Level 7 (30,010 points)

    If you have an Apple Store nearby, you can make a reservation at the Genius Bar, and take your shuffle there.  There would be no "$59 hold on my charge card," and they should be able to immediately check it for water damage.  "I am throwing my 4th generation ipod shuffle into the garbage" makes zero sense.  If it broke for some other reason, such as a manufacturing defect, it is under warranty.  It may be coincidental that it stopped working when you believe that you got "a few drops of sweat" on it.

     

    When you connect it to your computer, if it appears in iTunes, you should try doing a Restore (on the shuffle's Summary tab).  That will erase the shuffle and reinstall the software, set to default settings.  It may be coincidental that it stopped working when you believe that you got "a few drops of sweat" on it.

  • Kenichi Watanabe Level 7 Level 7 (30,010 points)

    In "another state" is irrelevant...  30 minutes does not seem that far; you don't ever go there for some other reason?  (It takes me about 30 minutes to go by transit bus to the Apple Store in the my same city ).

     

    If it's only a hold charge, and it's your option to take further action, then YES, "throwing the ipod in the trash" makes NO sense.  You are throwing away $49 (plus tax) when the actual cause may be something other than "a few drops of sweat."

     

    Also, there are other authorized Apple service providers (that are not Apple Stores), and one of them may be close to you. They may be able to help you. You can look for one here.

     

    http://www.apple.com/buy/locator/service/

  • Kenichi Watanabe Level 7 Level 7 (30,010 points)

    I'm not "mocking."  I'm using common sense, which is obviously my opinion (like anything else I might write here). 

     

    If there is an Apple Store there, it must be a fairly prominenet location for other reasons.  Surely, you will be driving 30 minutes to go there at least once during the next 9 months for some othe necessary reason.  Just use the online retail store web page to make a reservation at the Genius Bar of the Apple Store on that same day.  Don't "throw away" $50+ dollars...  And when you go there, have a positive attitude that assumes they will help you out... Not an assumption of "poor customer relationship management."

     

    And yes, I am suspicous of "rants," where the poster seems more interested in "telling a story" rather actually "getting a problem solved."  Especially when you start getting REALLY defensive simply because I quoted back what said.  Wow...  Most actual customers have a motivated self-interest in not losing their investment, not in focusing almost exclusively on quality or customer service (not the actual problem).

    Or how about changing the instructions to clearly state that the iPod is extremely sensitve to mositure?

    Again, what if the actual cause (which you don't seem to want to confirm for some reason) was not "moisture"?

  • Kenichi Watanabe Level 7 Level 7 (30,010 points)

    And yet, my suggestion to go to an Apple Store (that is ONLY 30 minutes away) at some point while the one-year warranty is in effect (you have almost NINE months left), at your convenience, is good and reasonable (with no "unreasonable requirements").  Throwing away $50+ when they might actually give you a replacement (because the cause may NOT be determined to be water damage) is bad and unreasonable.

  • ajlenze Calculating status...

    I think both of you are being a little unreasonable.

     

    Kenichi - I had a similar problem with a Shuffle.  I went to the local Apple Store, they couldn't figure out what was wrong with the Shuffle, so they had me leave it.  A few days later they called me to tell me they were going to give me a replacement, which I had to go to the store again to pick up.  If the store had been 30 minutes away (an hour round-trip) that would be a total of two hours plus whatever time I had to wait in the store.  Many people value their time at more than $25 per hour, in which case pitching the Shuffle is not unreasonable.  And why does Apple need to put a $59 hold on Mike's credit card to look at it?  It seems like there are two possible outcomes:  1)  it's damaged by moisture and therefore won't be replaced under warranty; or 2) it's not working due to a manufacturing defect and it will be replaced under warranty.  In either case, why does Apple need $59?

     

    Mike - What do you expect from a $50 device?  Even if a company produces high quality products, there's going to be a dud now and then, and if you happen to get that dud, you're going to have to go through the hassle of getting it replaced under warranty.  Just chalk it up to bad luck and get on with life.  BTW, I had a Shuffle that temporarily died due to moisture (I sweat a LOT), but I let it sit for a few days and was able to get it to work again.  So I wouldn't pitch it just yet.  And even if it doesn't start working again, maybe it will dry out enough so that Apple can't detect that it failed due to moisture. 

     

    Peace and Love to both of you.

     

    A.J.

  • russee Level 1 Level 1 (5 points)

    Not that I read all the back and forth, but I second Mike's frustration. You were lucky to have it go three months, I ran with it exactly twice and it died, went to the store within 10 days of the purchase to ask about it and they told me I was SOL. It's really just deplorable how shoddy manufacturing and horrible customer service can pass these days

  • russee Level 1 Level 1 (5 points)

    Thanks, I have been looking for alternatives and am going to try out a Sony W series for now, they say it is water resistant (i.e. can handle rain, sweat, and a rinse under the faucet, but not designed for pool submersion), is the same price as a shuffle (and without the need to buy additional running-friendly headphones so actually a better deal), and the all in one design looks nice to avoid bouncing cables.

     

    If you didn't notice, Waterfi treats shuffles and nanos with a waterproof coating, though right now I'd rather exhaust all my other options before giving my money to apple again, either directly or indirectly.

     

    I've had 2-4th generation shuffles now, most have lived for about 1-1.5 years (except the 3rd gen headphones which I swapped for a scosche cover), which is still not ideal but less frustrating. And in searching for alternatives, although apple's products are usually slightly better in design, without function (or the balls to stand behind their product), it is useless. If there is one good thing to come from this, it has opened my eyes, I had wanted a nano with bluetooth and realized I can just get a Creative Zen M300.

     

    Happy running,

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