Currently Being ModeratedJul 26, 2012 12:31 PM (in response to Mike__)
If you have an Apple Store nearby, you can make a reservation at the Genius Bar, and take your shuffle there. There would be no "$59 hold on my charge card," and they should be able to immediately check it for water damage. "I am throwing my 4th generation ipod shuffle into the garbage" makes zero sense. If it broke for some other reason, such as a manufacturing defect, it is under warranty. It may be coincidental that it stopped working when you believe that you got "a few drops of sweat" on it.
When you connect it to your computer, if it appears in iTunes, you should try doing a Restore (on the shuffle's Summary tab). That will erase the shuffle and reinstall the software, set to default settings. It may be coincidental that it stopped working when you believe that you got "a few drops of sweat" on it.
Currently Being ModeratedJul 26, 2012 1:03 PM (in response to Kenichi Watanabe)
The nearest Apple store is in another state ( a 30 minute drive), an unreasonable distance to drive to see if Apple made a manufacturing defect. That they can't examine the ipod without putting a $59 hold on my credit card shows exceeding poor customer relationship skills. Based on those two factors, I would say that throwing the ipod in the trash makes excellent sense.
As far as connecting to my computer, iTunes does not recognize the iPod at all and the little light does not come on. As far as " a few drops of sweat" (which you mention twice), I was not able to actually count the drops but it was not soaked or immersed, so I believe that a few drops of sweat is an accurate statement. And I reiterate, if the device is that sensitive to moisture, it should have a PROMINENT warning stating that, so that people will not purchase the product for inappropriate uses.
Though you may ot have intended to appear that way, your frequent quoting of my words comes off as cynical and disbelieving. Not a very helpful response to someone who already feels frustrated and deceived...
Currently Being ModeratedJul 26, 2012 1:20 PM (in response to Mike__)
In "another state" is irrelevant... 30 minutes does not seem that far; you don't ever go there for some other reason? (It takes me about 30 minutes to go by transit bus to the Apple Store in the my same city ).
If it's only a hold charge, and it's your option to take further action, then YES, "throwing the ipod in the trash" makes NO sense. You are throwing away $49 (plus tax) when the actual cause may be something other than "a few drops of sweat."
Also, there are other authorized Apple service providers (that are not Apple Stores), and one of them may be close to you. They may be able to help you. You can look for one here.
Currently Being ModeratedJul 26, 2012 1:38 PM (in response to Kenichi Watanabe)
A 30 minute drive to see about a $50 device? If that makes sense to you, well, what can I say?
If you allow people to put a hold charge for a possible manufacturing defect on their part, well, I am not willing to. It is, on its face, poor customer relationship management. And repeating that it makes "NO sense" doesn't make it true, it just means you like repeating what makes sense to _you_. I appreciate the link but this should not be my issue to fix.
More to the point, this is a disturbing behavior. Apple has proxies try to discredit and mock those who complain about poor quailty? Better to try to make the relationship right or is that old fashioned? Or how about changing the instructions to clearly state that the iPod is extremely sensitve to mositure?
This experience leads me to believe that Apple is beginning to assume the presumptuous, market dominating arrogance that Microsoft had previously been known for...
Currently Being ModeratedJul 26, 2012 1:55 PM (in response to Mike__)
I'm not "mocking." I'm using common sense, which is obviously my opinion (like anything else I might write here).
If there is an Apple Store there, it must be a fairly prominenet location for other reasons. Surely, you will be driving 30 minutes to go there at least once during the next 9 months for some othe necessary reason. Just use the online retail store web page to make a reservation at the Genius Bar of the Apple Store on that same day. Don't "throw away" $50+ dollars... And when you go there, have a positive attitude that assumes they will help you out... Not an assumption of "poor customer relationship management."
And yes, I am suspicous of "rants," where the poster seems more interested in "telling a story" rather actually "getting a problem solved." Especially when you start getting REALLY defensive simply because I quoted back what said. Wow... Most actual customers have a motivated self-interest in not losing their investment, not in focusing almost exclusively on quality or customer service (not the actual problem).
Or how about changing the instructions to clearly state that the iPod is extremely sensitve to mositure?
Again, what if the actual cause (which you don't seem to want to confirm for some reason) was not "moisture"?
Currently Being ModeratedJul 26, 2012 2:18 PM (in response to Kenichi Watanabe)
Your tone and frequent quotes of my words suggest skepticism and yes, mocking. In your last note, you implied that I am not an actual customer (my receipt suggests otherwise), that I have a bad attitude and that I am concealing information "the actual cause (which you don't seem to want to confirm for some reason) ." If that is not cynical to the point of mocking, I don't what is.
I count 4 accusations against my character and none of them are true. They are just additional attempts to discredit the unhappy customer. Maybe you can make insinuations about my family next!
And I have already made a good faith effort to resolve this and was met with unreasonable requirements. So yes, I do want to tell that story and it is this. I bought an Apple product in good faith and am extremely dissappointed with how they responded when their unit failed.
All your responses have only made me more feel dissappointed and have hardened my feelings. Good job.
At this point, you have shown no willingness to consider that Apple's policies are short sighted, show disregard for customer inconvenience and that they have failed to disclose a weakness in their product. And I have learned that arguing with a closed mind is of no use...
Currently Being ModeratedJul 26, 2012 2:31 PM (in response to Mike__)
And yet, my suggestion to go to an Apple Store (that is ONLY 30 minutes away) at some point while the one-year warranty is in effect (you have almost NINE months left), at your convenience, is good and reasonable (with no "unreasonable requirements"). Throwing away $50+ when they might actually give you a replacement (because the cause may NOT be determined to be water damage) is bad and unreasonable.
Currently Being ModeratedAug 11, 2012 11:03 PM (in response to Kenichi Watanabe)
I think both of you are being a little unreasonable.
Kenichi - I had a similar problem with a Shuffle. I went to the local Apple Store, they couldn't figure out what was wrong with the Shuffle, so they had me leave it. A few days later they called me to tell me they were going to give me a replacement, which I had to go to the store again to pick up. If the store had been 30 minutes away (an hour round-trip) that would be a total of two hours plus whatever time I had to wait in the store. Many people value their time at more than $25 per hour, in which case pitching the Shuffle is not unreasonable. And why does Apple need to put a $59 hold on Mike's credit card to look at it? It seems like there are two possible outcomes: 1) it's damaged by moisture and therefore won't be replaced under warranty; or 2) it's not working due to a manufacturing defect and it will be replaced under warranty. In either case, why does Apple need $59?
Mike - What do you expect from a $50 device? Even if a company produces high quality products, there's going to be a dud now and then, and if you happen to get that dud, you're going to have to go through the hassle of getting it replaced under warranty. Just chalk it up to bad luck and get on with life. BTW, I had a Shuffle that temporarily died due to moisture (I sweat a LOT), but I let it sit for a few days and was able to get it to work again. So I wouldn't pitch it just yet. And even if it doesn't start working again, maybe it will dry out enough so that Apple can't detect that it failed due to moisture.
Peace and Love to both of you.
Currently Being ModeratedAug 12, 2012 6:42 AM (in response to ajlenze)
I appreciate your response and your consideration of my points. You're right, it's a $50 device so I shouldn't expect the gold standard.
FYI, before I pitched it, I dissambled it. There is a very thin rubber sheet in there. A simple application of a rubber sealer before final assmbly would probably make the shuffle much more resistant to moisture.
Also, A.J., you should consider a career in mediation
Currently Being ModeratedAug 27, 2012 9:07 AM (in response to Mike__)
Not that I read all the back and forth, but I second Mike's frustration. You were lucky to have it go three months, I ran with it exactly twice and it died, went to the store within 10 days of the purchase to ask about it and they told me I was SOL. It's really just deplorable how shoddy manufacturing and horrible customer service can pass these days
Currently Being ModeratedAug 27, 2012 1:06 PM (in response to russee)
Just 2 runs, that is a mjaor bummer.
FYI, I had a Sansa express that accompanied me on at least 100 runs and lasted for over 2 years . The only reason I gave it up was because the battery gave out (I paid $29 for it).
Currently Being ModeratedAug 27, 2012 6:30 PM (in response to Mike__)
Thanks, I have been looking for alternatives and am going to try out a Sony W series for now, they say it is water resistant (i.e. can handle rain, sweat, and a rinse under the faucet, but not designed for pool submersion), is the same price as a shuffle (and without the need to buy additional running-friendly headphones so actually a better deal), and the all in one design looks nice to avoid bouncing cables.
If you didn't notice, Waterfi treats shuffles and nanos with a waterproof coating, though right now I'd rather exhaust all my other options before giving my money to apple again, either directly or indirectly.
I've had 2-4th generation shuffles now, most have lived for about 1-1.5 years (except the 3rd gen headphones which I swapped for a scosche cover), which is still not ideal but less frustrating. And in searching for alternatives, although apple's products are usually slightly better in design, without function (or the balls to stand behind their product), it is useless. If there is one good thing to come from this, it has opened my eyes, I had wanted a nano with bluetooth and realized I can just get a Creative Zen M300.