Q: ipod 30GB ipod will not come on..message www.apple.com/support/ipod is the error message

Are you able to connect it to iTunes when you plug it into your PC or Mac via USB? If not, try manually forcing the iPod into Disk Mode using the instructions in this Apple support document.

Putting iPod into Disk Mode

B-rock

Me, too.

iPod 20GB 3G was displaying same message:

www.apple.com/support/ipod with a sad iPod on the screen.

It was impossible to put it in disk mode.

I then accidentally dropped it on the floor (oops!).

I was able to put it in disk mode after this and my iMac was able to recognise it so I tried to restore it in iTunes.

However it gave me the message 'Unable to restore iPod. It seems to have been corrupted (error 1429)'.

I am now trying a restore using Disk Utility.

Any other ideas should this fail?

That sad face is usually a good indication of a damaged hard drive meaning you'll need to have the drive or iPod replaced.

iPod displays a sad iPod icon

B-rock

Thanks for reply. I was beginning to wonder about the hard drive as it's making an unusual noise when the apple logo is displayed... I have already replaced the display and battery so pretty soon there won't be much of the original hardware left! ;o)

No problem.  That unusual sound is also a very good indicator of a damaged hard disk.  Best of luck with getting it replaced.

B-rock