HT203170: If you see a red "X" icon on your iPod

Learn about If you see a red "X" icon on your iPod
HannahCoz

Q: The resolution for the red X icon on iPod classic is not applicable because if there's a red X it won't let you change it to disc mode, so what can i do?

I have the red X icon on my ipod classic and the resolution in support doesn't apply because the red x won't let me do anything, so what else can i try before sending my ipod in?

iPod classic

Posted on Aug 12, 2012 6:03 PM

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Q: The resolution for the red X icon on iPod classic is not applicable because if there's a red X it won't let you change it to disc ... more

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  • by planb77,

    planb77 planb77 Aug 13, 2012 6:10 AM in response to HannahCoz
    Level 7 (32,341 points)
    Aug 13, 2012 6:10 AM in response to HannahCoz

    If you are unable to get the iPod into Disk Mode to restore it and instead get the red X symbol, it's a very good indication of a damaged hard drive inside of your iPod. This means you'll need to take or send your iPod in for repair or replacement.

     

    B-rock