11 Replies Latest reply: Aug 24, 2012 11:27 AM by baltwo
bfor-5 Level 1 Level 1 (0 points)

Installed the update for HP Printers on Software Update today. Cannot print from ANY application.

 

Partial of auto error message sent to Apple when trying to print from mail:

 

Process:         Mail [672]

Path:            /Applications/Mail.app/Contents/MacOS/Mail

Identifier:      com.apple.mail

Version:         4.5 (1084)

Build Info:      Mail-10840000~1

Code Type:       X86-64 (Native)

Parent Process:  launchd [92]

 

 

PlugIn Path:       /Library/Printers/hp/PDEs/hpPostScriptPDE.plugin/Contents/PlugIns/HPPrintSettin gs.bundle/Contents/MacOS/HPPrintSettings

PlugIn Identifier: com.hp.print.psdriver.HPPrintSettings

PlugIn Version:    19.1.0 (19.1.0b429)

 

 

Date/Time:       2012-08-13 12:30:47.085 -0500

OS Version:      Mac OS X 10.6.8 (10K549)

Report Version:  6

 

 

Interval Since Last Report:          2397347 sec

Crashes Since Last Report:           10

Per-App Interval Since Last Report:  18447685 sec

Per-App Crashes Since Last Report:   1

Anonymous UUID:                      BEA93EFF-A8E1-483B-8DCA-F9EEBFC37D8D

 

 

Exception Type:  EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

 

Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

0   com.apple.CoreFoundation                0x00007fff86daaa11 __HALT + 1

1   com.apple.CoreFoundation                0x00007fff86d0c26d _CFStringCreateWithFormatAndArgumentsAux + 109

2   com.apple.CoreFoundation                0x00007fff86d0c1d4 CFStringCreateWithFormat + 148

3   ...nt.psdriver.HPPrintSettings          0x0000000118ee95a4 0x118ecb000 + 124324

4   ...nt.psdriver.HPPrintSettings          0x0000000118ef495a 0x118ecb000 + 170330

5   ...nt.psdriver.HPPrintSettings          0x0000000118ef943c 0x118ecb000 + 189500

6   ...nt.psdriver.HPPrintSettings          0x0000000118ef9606 0x118ecb000 + 189958

7   com.apple.CoreFoundation                0x00007fff86d05be6 __CFDictionaryApplyFunction_block_invoke_1 + 22

8   com.apple.CoreFoundation                0x00007fff86d05ad5 CFBasicHashApply + 213

9   com.apple.CoreFoundation                0x00007fff86d059cf CFDictionaryApplyFunction + 191

10  ...nt.psdriver.HPPrintSettings          0x0000000118ecc88e 0x118ecb000 + 6286

11  ...nt.psdriver.HPPrintSettings          0x0000000118ef949b 0x118ecb000 + 189595

12  ...nt.psdriver.HPPrintSettings          0x0000000118ef8182 0x118ecb000 + 184706

13  ...nt.psdriver.HPPrintSettings          0x0000000118ed339a 0x118ecb000 + 33690

14  com.apple.CoreFoundation                0x00007fff86d115a2 __CFSetApplyFunction_block_invoke_1 + 18

15  com.apple.CoreFoundation                0x00007fff86d05ad5 CFBasicHashApply + 213

16  com.apple.CoreFoundation                0x00007fff86d1155f CFSetApplyFunction + 191

17  ...nt.psdriver.HPPrintSettings          0x0000000118ed0d6a 0x118ecb000 + 23914

18  ...nt.psdriver.HPPrintSettings          0x0000000118ed05f4 0x118ecb000 + 22004

19  ...nt.psdriver.HPPrintSettings          0x0000000118ed025b 0x118ecb000 + 21083

20  ...nt.psdriver.HPPrintSettings          0x0000000118efbe9e 0x118ecb000 + 200350

21  com.hp.print.HPSmartPrint               0x0000000118ea59a6 SPPaperSizeValueIsCustom + 8738

22  com.hp.print.HPSmartPrint               0x0000000118e98a02 SPSetSettingDidNotChangeCallBack + 6408

23  ...nt.psdriver.hpPostScriptPDE          0x0000000118e0fcfb 0x118e0d000 + 11515

24  ...nt.psdriver.hpPostScriptPDE          0x0000000118e0ff82 0x118e0d000 + 12162

25  ...int.framework.Print.Private          0x000000010131bcef 0x10131a000 + 7407

26  ...int.framework.Print.Private          0x000000010131f662 0x10131a000 + 22114

27  ...int.framework.Print.Private          0x000000010133586d RunningAsRoot + 53856

28  com.apple.AppKit                        0x00007fff816f0eda -[NSApplication sendAction:to:from:] + 95

29  com.apple.AppKit                        0x00007fff816f0e39 -[NSControl sendAction:to:] + 94

30  com.apple.AppKit                        0x00007fff8177c84b -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1715

31  com.apple.AppKit                        0x00007fff817ad37a -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 555

32  com.apple.AppKit                        0x00007fff8177b2f5 -[NSControl mouseDown:] + 624

33  com.apple.AppKit                        0x00007fff816953a7 -[NSWindow sendEvent:] + 5409

34  com.apple.AppKit                        0x00007fff815caafa -[NSApplication sendEvent:] + 4719

35  com.apple.mail                          0x00000001000347ec 0x100000000 + 215020

36  com.apple.AppKit                        0x00007fff815616de -[NSApplication run] + 474

37  com.apple.AppKit                        0x00007fff8155a3b0 NSApplicationMain + 364

38  com.apple.mail                          0x00000001000025a4 0x100000000 + 9636

 

 

Thread 1:  Dispatch queue: com.apple.libdispatch-manager

0   libSystem.B.dylib                       0x00007fff854dac0a kevent + 10


iMac, Mac OS X (10.6.8), 2.66 GHz Intel Core 2 Duo
  • 1. Re: Help fix HP printer crash after today's HP Printer update?
    bfor-5 Level 1 Level 1 (0 points)

    I found the answer in another section... THIS WORKS!

     

     

     

    In Finder  navigate to  Macintosh HD / Library / Printers / hp / PDEs. Right (control) click on 'hpPostScriptPDE.plugin' and 'Show Package Contents'.

     

    Then open the Contents folder and you will find a plugins folder. DELETE IT and your printer will work.

     

    The old 2.09 version did NOT have this folder and plugin.

  • 2. Re: Help fix HP printer crash after today's HP Printer update?
    iphonetechtips Level 1 Level 1 (0 points)

    I've got the same issue with my HP OfficeJet 4500 G510n Wireless All-in-One, but I'm running OSX 10.7.4 Lion & the new HP printer drivers update. This is why I'm waiting to update to 10.8 ML, but I got shafted anyhow. You'd think I'd learn by now not to update anything printer related, as 75% of the time I do something breaks & I can't print shipping labels for my business.

     

    I tried deleting the folder mentioned but mine was named slightly different, named something like: "hpPDE.plugin" & it disn't solve the issue. I was going to do the trick pulling the file from a Time Machine backup, but remembered I hadn't saved my new system since migrating to my new Macbook Air! Anyone that can find a work around for 10.7 Lion please let us know.

     

    **Also: the old 2.9.x HP drivers are removed from Apple support downloads & the only other one is 1.1.1!! I did manage to find a link on a Japanese blog to the HP 2.9 drivers on Apple Japanese support site here: http://support.apple.com/kb/DL907?viewlocale=ja_JP

    but installing it didn't help either. I wonder if I didn't delete the correct driver folders?

  • 3. Re: Help fix HP printer crash after today's HP Printer update?
    WildRocketAjax Level 1 Level 1 (0 points)

    I am running OSX 10.7.4,  HP2025DN printer,  all was working fine until this morning,  nothing will print. 

    When I print,  App does not crash;  Printer reboots,  and printer Status Page says "pipe broken". 

     

    So I installed new firmware from HP (Feb 6,  2012),  deleted printer from system,  re-installed printer driver...  no change...  printing from any app re-boots printer and nothing prints

     

    None of the above solutions seem to work.  I do not have copy of previous printer driver

     

    how do I get my printer to work ?

     

    thanks

  • 4. Re: Help fix HP printer crash after today's HP Printer update?
    iphonetechtips Level 1 Level 1 (0 points)

    Did you try deleting the new HP driver &amp; installing the HP 2.9 driver in that link on the Japanese Apple support site? That worked for me after deleting, instal HP 2.9 drivers &amp; browse file path: <Macintosh HD / Library / Printers / hp / PDEs>, then Control click on 'hpPostScriptPDE.plugin &amp; select "Show package contents" &amp; delete the plug-ins folder. (I just deleted the whole "hpPostScriptPDE.plugin" folder &amp; it worked. It didn't seem to take effect until I rebooted both my Mac &amp; the printer though.

  • 5. Re: Help fix HP printer crash after today's HP Printer update?
    WildRocketAjax Level 1 Level 1 (0 points)

    Am downloading from Japanese web site now...  that is one slow download !!

  • 6. Re: Help fix HP printer crash after today's HP Printer update?
    curtisj2 Level 1 Level 1 (0 points)

    I tried installing HP printer drivers 2.11 and the installation keeps failing. Any ideas as to what I can try? I tried getting rid of the HP folder in the library and reinstalling to no avail.

     

    Thanks.

  • 7. Re: Help fix HP printer crash after today's HP Printer update?
    baltwo Level 9 Level 9 (60,100 points)

    bfor-5 wrote:

    The old 2.09 [2.9] version did NOT have this folder and plugin.

    Although that solved your issue, that plugin has been around since 9/29/11. I've not installed HP upd 2.11, but I don't expect any issues. This from the 2.10 update:

     

    Screen shot 2012-08-23 at 12.24.51 PM.png

  • 8. Re: Help fix HP printer crash after today's HP Printer update?
    curtisj2 Level 1 Level 1 (0 points)

    I tired deleting the plugin AND the HP folder but the 2.11 software still would not install on my Mac Pro running 10.8.1 Fortunately I did a TM of a previous HP folder.... but then I have to use a generic driver instead of the one for my printer.

  • 9. Re: Help fix HP printer crash after today's HP Printer update?
    baltwo Level 9 Level 9 (60,100 points)

    I'm still working in SL and HP upd 2.11 installed w/o issues. I'll try later in ML after installing the 10.8.1 update. If that fails, I'll revert to 10.8.0, install the HP update, then the 10.8.1 one.

     

    FWIW, 2.10 Added a new DesignjetPDE.plugin to the PDE folder, but I only have PhotoSmart ones. This is what's on my machine before and after installing 2.10:

     

    PDEs.png

  • 10. Re: Help fix HP printer crash after today's HP Printer update?
    Spike Allibone Level 1 Level 1 (0 points)

    FWIW - All apps crash when trying to print on HP (HP Laserjet CP1515N) - no obvious new drivers available at HP site for Mac. No route to contact HP - Basically you're on your own! - I noticed that the printer still worked fine on another Mac in the house - so I worked out that the issue is purely software related.

     

    So I totally removed all refs to HP - reset all printers and went in to all library folders and deleted all residual HP files. I repaired permissions and then re-installed the printer. This turned out to be a pointless waste of time!

     

    I upgraded to Mountain Lion and repeated the procedure above. Pointless!

     

    What was I missing?

     

    Anyway - I did a time machine restore of the same HP printer folder I had been deleting and repaired permissions again and voila! We are back in the game. Horray for Time Machine!

     

    Glad it's all working again - though a little confused and dissapointed in the hours lost in the process.

     

    Wondering if, when my other Macs do the same update, I will have to go through this again for each one?

     

    Wouldn't it be better if the updates were actually beneficial to us rather than distructive?

     

    Wouldn't it be good if the people issuing the updates actually got involved and addressed the issues rather than leaving us to fend for ourselves?

     

    Feel a little miffed - especially with HP. They seem to offer support only for people within warrantee. Am I wrong to feel unsupportted?

     

    Was it them that issued the update? I don't even remember it installing.

     

    I don't expect anyone to answer really - I just thought I'd note this stuff in passing.

  • 11. Re: Help fix HP printer crash after today's HP Printer update?
    baltwo Level 9 Level 9 (60,100 points)

    Spike Allibone wrote:

    FWIW - All apps crash when trying to print on HP (HP Laserjet CP1515N) - no obvious new drivers available at HP site for Mac. No route to contact HP

    Start with HP: Ways to get help.

    Wouldn't it be better if the updates were actually beneficial to us rather than distructive?

    No issues w/my three HP AIOs and their updates.