HT201558: iPod: About the battery charge status icon

Learn about iPod: About the battery charge status icon
KmigueL
Level 1 (0 points)

Q: when i turn on my ipod (idontknowwhatkindofipodis) a message appear, it said "contact with www.apple.com/support/ipod

when i turn on my ipod (idontknowwhatkindofipodis) a message appear, it said "contact with www.apple.com/support/ipod

iPod classic, Windows 7, I can't do anything, is new for me

Posted on Aug 12, 2012 12:54 AM

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KmigueL

Q: when i turn on my ipod (idontknowwhatkindofipodis) a message appear, it said "contact with www.apple.com/support/ipod

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  • by planb77,

    planb77 planb77 Aug 13, 2012 2:14 PM in response to KmigueL
    Level 7 (32,341 points)
    Aug 13, 2012 2:14 PM in response to KmigueL

    Where did you receive this message about contacting Apple support? Was this on the iPod's display?  What it a sad face icon as seen in this article?

    iPod displays a sad iPod icon

     

    With the iPod still connected, have you tried a hard reset? To do this, press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.

     

    Are you plugging the iPod into a high powered USB 2.0 port and not a USB hub?


    B-rock