HT203165: iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439

Learn about iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
slimmiester
Level 1 (0 points)

Q: Gen 3 iPod w/click wheel-how do you do a hard reset?  code 1418 appears and am unable to resolve.

Gen 3 iPod w/click wheel-how do you do a hard reset?  code 1418 appears and am unable to resolve.

iMac (20-inch Late 2006), Mac OS X (10.7.4)

Posted on Aug 13, 2012 3:49 PM

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slimmiester

Q: Gen 3 iPod w/click wheel-how do you do a hard reset?  code 1418 appears and am unable to resolve.

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  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Aug 13, 2012 4:11 PM in response to slimmiester
    Level 8 (39,969 points)
    Mac OS X
    Aug 13, 2012 4:11 PM in response to slimmiester

    When you say "hard reset," you are doing a Restore, correct?

     

    This is a 3rd gen iPod?  You said "click wheel," but does it actually have a "touch wheel" (does not click), with four touch buttons on a row between the wheel and screen (that glow orange).  THAT is a 3rd gen iPod.  If it has a click wheel, it may be a 4th gen iPod.

     

    It makes a difference for your question, because a 3rd gen iPod (although it has a dock connector) is designed to be used with FireWire, not USB.  If you connect a 3rd gen iPod using USB, it will not charge.  It may sync, if the battery is strong, but it will not Restore.  A 4th gen iPod should work with both USB and FireWire.