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rjliii

Q: After installing Mountain Lion, I tried to scan from my Canon MX870 and received the message: "MP Navigator EX quit unexpectedly. Click Reopen to open the application again. A report will be sent to Apple,"

After installing Mountain Lion, I tried to scan from my Canon MX870 and received the message: "MP Navigator EX quit unexpectedly. Click Reopen to open the application again. A report will be sent to Apple,"  This problem happened right after I installed Mountain Lion. I then downloaded Canon's upgraded software and drivers for the MX 870 and the problem was resolved. Now one month later, the problem has returned.

iMac, OS X Mountain Lion

Posted on Aug 15, 2012 7:42 AM

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Q: After installing Mountain Lion, I tried to scan from my Canon MX870 and received the message: "MP Navigator EX quit unexpectedly. ... more

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  • Helpful answers

  • by Tgara,Helpful

    Tgara Tgara Aug 15, 2012 10:01 AM in response to rjliii
    Level 4 (3,549 points)
    Aug 15, 2012 10:01 AM in response to rjliii

    I don't know what's wrong with your software, but have you tried using the Image Capture utility to scan (it's part of OS X)?  That's what Apple recommends to do scanning.  I use it with my HP printer/scanners and it works great with ML, no issues at all.

  • by cbs20,Helpful

    cbs20 cbs20 Aug 15, 2012 10:11 AM in response to rjliii
    Level 4 (2,785 points)
    Aug 15, 2012 10:11 AM in response to rjliii

    When I upgraded to Lion when it first came out I had the same software installed and I deleted it because of compatibility issues. From that point on I have used Image Capture and now that I have installed Mountain Lion I'm going to continue using Image Capture. I'd recommend just uninstalling the software and go with Image Capture.

  • by rjliii,

    rjliii rjliii Aug 15, 2012 10:31 AM in response to Tgara
    Level 1 (0 points)
    Aug 15, 2012 10:31 AM in response to Tgara

    Thanks for the help. I didn't even know OS X had Image Capture utility -- just migrated from Windows a couple years ago. It works fine. I'm still bothered by the fact that there's a glitch even with the Canon software and drivers upgraded for OS X 10.8, but I'll take a workaround anytime.  Life is too  short! 

  • by rjliii,

    rjliii rjliii Aug 15, 2012 10:33 AM in response to cbs20
    Level 1 (0 points)
    Aug 15, 2012 10:33 AM in response to cbs20

    Thanks for your help. I didn't know OS X had the Image Capture Utility. It worked great.  I'm still puzzled that the upgraded Canon software and drivers for OS X 10.8 apparently have a bug.  But this works, and I'll stay with it.

  • by rjliii,

    rjliii rjliii Aug 15, 2012 5:48 PM in response to cbs20
    Level 1 (0 points)
    Aug 15, 2012 5:48 PM in response to cbs20

    Solved problem with original Canon software.  When I downloaded Canon software upgraded for OS X 10.8, I got all by Navigator Ex. Noticed that on Canon's site, the upgraded version is 3.1; my app was 2.1. Upgraded to 3.1 for Nav. Ex, and it works.

  • by Tgara,

    Tgara Tgara Aug 15, 2012 6:34 PM in response to rjliii
    Level 4 (3,549 points)
    Aug 15, 2012 6:34 PM in response to rjliii

    rjliii wrote:

     

    Solved problem with original Canon software.  When I downloaded Canon software upgraded for OS X 10.8, I got all by Navigator Ex. Noticed that on Canon's site, the upgraded version is 3.1; my app was 2.1. Upgraded to 3.1 for Nav. Ex, and it works.

    You should still use Image Capture IMHO.  If it was my gear, that's what I would do.  No need to worry about software upgrades.

  • by Macrena Sailor,

    Macrena Sailor Macrena Sailor Nov 23, 2012 6:04 PM in response to Tgara
    Level 1 (5 points)
    Nov 23, 2012 6:04 PM in response to Tgara

    I have a Canon MX 870 and did just install Mountain Lion.  Now, MP Navigator won't work.  I can scan using Image Capture, but I see no simple way to name, save and file the scan. 

     

    Can anyone help?

  • by Macrena Sailor,

    Macrena Sailor Macrena Sailor Nov 23, 2012 6:08 PM in response to Tgara
    Level 1 (5 points)
    Nov 23, 2012 6:08 PM in response to Tgara

    I downloaded Canon 3.1.  Navigator still does not work.  Any other ideas?