ARTWW
Level 1 (5 points)

Q: Aperture won't work on new macbook pro retina

I need help so bad. I got my new mackbook pro yesturday and migrated Aperture to it from my old mac. It worked great yesturday but today it won't even launch. I trashed and downloaded 6 times from the APP store and have called support 3 times. Nothing they suggested works.

 

I have a 15" MACBOOK PRO retina with Mountain Lion, 2.6 i7, 16gb ram, 500 gb flash drive.

 

Any one have any ideas or have the same problem? I would so appreciate some advise.

 

Here is the log report......  

 

Process:         Aperture [435]

Path:            /Applications/Aperture.app/Contents/MacOS/Aperture

Identifier:      com.apple.Aperture

Version:         3.3.2 (3.3.2)

Build Info:      Aperture-265039000000000~4

App Item ID:     408981426

App External ID: 9411464

Code Type:       X86-64 (Native)

Parent Process:  launchd [161]

User ID:         501

 

 

Date/Time:       2012-08-14 18:02:52.457 -0500

OS Version:      Mac OS X 10.8 (12A269)

Report Version:  10

 

 

Interval Since Last Report:          15540 sec

Crashes Since Last Report:           23

Per-App Crashes Since Last Report:   15

Anonymous UUID:                      AA16BD6D-7718-4AB5-8BA3-529DD2BA8389

 

 

Crashed Thread:  0

 

 

Exception Type:  EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

 

 

Application Specific Information:

dyld: launch, loading dependent libraries

 

 

Dyld Error Message:

  Library not loaded: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager

  Referenced from: /Applications/Aperture.app/Contents/MacOS/Aperture

  Reason: no suitable image found.  Did find:

          /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager: no matching architecture in universal wrapper

 

 

Binary Images:

       0x100000000 -        0x1007cafef  com.apple.Aperture (3.3.2 - 3.3.2) <738E7070-D100-3296-8AA9-47BE3189DA95> /Applications/Aperture.app/Contents/MacOS/Aperture

       0x1009c5000 -        0x100f50fe7  com.apple.RedRock (1.9.4 - 260.53) <1C2CBF83-E0BC-3A93-9807-02C5A42065BE> /Applications/Aperture.app/Contents/Frameworks/RedRock.framework/Versions/A/Red Rock

       0x10123c000 -        0x1012b6fe7  com.apple.iLifePageLayoutCore (1.0 - 170.28) <C3FE94E3-3F93-32BA-B9D8-BA63D56DFF40> /Applications/Aperture.app/Contents/Frameworks/iLifePageLayoutCore.framework/Ve rsions/A/iLifePageLayoutCore

       0x101309000 -        0x10130cff7  com.apple.iLifePhotoStreamConfiguration (2.2 - 2.2) <A6E7CD7C-A826-395F-ABBC-E227071F726F> /Applications/Aperture.app/Contents/Frameworks/iLifePhotoStreamConfiguration.fr amework/Versions/A/iLifePhotoStreamConfiguration

       0x101312000 -        0x101322ff7  com.apple.iLifeAssetManagement (2.6 - 25.16) <CF6842C3-01FE-3EEB-980C-04388E263D9A> /Applications/Aperture.app/Contents/Frameworks/iLifeAssetManagement.framework/V ersions/A/iLifeAssetManagement

       0x101335000 -        0x1013d8ff7  com.apple.MobileMe (13 - 1.0.4) <0705CAD2-E813-3657-B66B-C018753A9E7E> /Applications/Aperture.app/Contents/Frameworks/MobileMe.framework/Versions/A/Mo bileMe

       0x200000000 -        0x20000cff7  com.apple.iphoto.AccountConfigurationPlugin (1.2 - 1.2) <4B16E262-B842-3AA4-9252-E4EC0FE0BC1E> /Applications/Aperture.app/Contents/Frameworks/AccountConfigurationPlugin.frame work/Versions/A/AccountConfigurationPlugin

    0x7fff66395000 -     0x7fff663c993f  dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld

    0x7fff845fe000 -     0x7fff845fefff  com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

    0x7fff84bfa000 -     0x7fff84de3fff  com.apple.CoreFoundation (6.8 - 744) <47AEA7C7-EF9B-3FC6-AEBF-CE02FC650301> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

    0x7fff8518e000 -     0x7fff8518efff  com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

    0x7fff8579b000 -     0x7fff85949fff  com.apple.QuartzCore (1.8 - 304.0) <BDC66714-F60C-386D-A773-F897D1E87AB6> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

    0x7fff87d18000 -     0x7fff87ea1fff  com.apple.WebKit (8536 - 8536.25) <6827B87B-9921-3E69-80A6-115ED325DBA4> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

    0x7fff87f08000 -     0x7fff87f17ff7  com.apple.opengl (1.8.5 - 1.8.5) <C554C4DA-517D-3F77-BC7E-DDFD9E01A891> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

    0x7fff87f18000 -     0x7fff87f18fff  com.apple.CoreServices (57 - 57) <9DD44CB0-C644-35C3-8F57-0B41B3EC147D> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

    0x7fff87fc7000 -     0x7fff88246fff  com.apple.AOSKit (1.05 - 148) <C7246547-252D-3505-BC4C-B26ECE575118> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit

    0x7fff89150000 -     0x7fff89150fff  com.apple.Carbon (154 - 155) <372716D2-6FA1-3611-8501-3DD1D4A6E8C8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

    0x7fff89842000 -     0x7fff898afff7  com.apple.framework.IOKit (2.0 - 755.9.7) <9B7C5E7A-3F7A-3E70-8179-4384992B84E0> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

    0x7fff8bc4c000 -     0x7fff8bc4cfff  com.apple.Accelerate (1.8 - Accelerate 1.8) <6AD48543-0864-3D40-80CE-01F184F24B45> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

    0x7fff8db9a000 -     0x7fff8de67ff7  com.apple.security (7.0 - 55163.44) <E62305A2-958D-3EBC-B7E5-9A151D3E1777> /System/Library/Frameworks/Security.framework/Versions/A/Security

    0x7fff8e95a000 -     0x7fff8e9abfff  com.apple.SystemConfiguration (1.12 - 1.12) <7A8300B5-F5B3-39F0-A4B2-4C0C293FA29F> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

    0x7fff8f32f000 -     0x7fff8f3ccfff  com.apple.PDFKit (2.7 - 2.7) <00F5A07D-4F61-3BE7-8836-EB03DA904FB1> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

    0x7fff8ff70000 -     0x7fff8ff76fff  com.apple.DiskArbitration (2.5 - 2.5) <348AC0CC-6BCE-3416-9141-A5C1164EDDFF> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

 

 

Model: MacBookPro10,1, BootROM MBP101.00EE.B00, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f32

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.81.20)

Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en0

Serial ATA Device: APPLE SSD SM512E, 500.28 GB

USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5

USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8

MacBook Pro with Retina display, OS X Mountain Lion

Posted on Aug 14, 2012 4:08 PM

by léonie,Solvedanswer
léonie léonie
Level 10 (108,604 points)
iCloud
A:

You can reinstall MacOS X Mountain Lion from the Recovery HD:

  • Restart your computer while pressing down both the command and R keys at the same time.
  • Unce you see the apple logo, release the keys
  • Then select "Reinstall OS X" from the Utilities Window.

 

OS X: About OS X Recovery

 

OS X Recovery  restores your Mac with a few clicks.

 

Good Luck

Léonie

Posted on Aug 15, 2012 6:06 AM

Close
ARTWW

Q: Aperture won't work on new macbook pro retina

  • All replies
  • Helpful answers

  • by William Lloyd,

    William Lloyd William Lloyd Aug 14, 2012 5:05 PM in response to ARTWW
    Level 7 (21,183 points)
    Aug 14, 2012 5:05 PM in response to ARTWW

    Any chance you have installed Final Cut Express?

     

    http://support.apple.com/kb/TS3528

  • by ARTWW,

    ARTWW ARTWW Aug 14, 2012 5:42 PM in response to William Lloyd
    Level 1 (5 points)
    Aug 14, 2012 5:42 PM in response to William Lloyd

    Thanks for the reply William. Yes, I did have it installed but I trashed it when talking to the 1st tech on the phone. She also had me trash Aperture and download it again with no success. The 2nd tech had me wipe out a bunch of additional files, trash Aperture and download again. No luck with that either. They had me trash aperture again and create another user account. Then download Aperture under that account. Still won't work.

    I got fed up and called the nearest Apple store. I have an appointment on Thursday. I figure that I must have messed something up either when I migrated or with all the changes we made, my new computer is a mess.

    If nothing else they can put everything back to the way it was when I got it. I tried to migrate from my old Mac and I now learn that I have a few thing that won't run on Mountain Lion, including Final Cut 4.  The guy that I talked on the phone to at the Apple store told me to just bring in my new and old computers and they will take care of everything. Can't beat that offer.

    Anyway, I'm still open for ideas. I'd love to figure it out myself....with help from people like you.

     

    Thanks.....

  • by William Lloyd,Helpful

    William Lloyd William Lloyd Aug 14, 2012 5:55 PM in response to ARTWW
    Level 7 (21,183 points)
    Aug 14, 2012 5:55 PM in response to ARTWW

    Other folks have solved this frameworks issue.  The problem is that with 10.8 being new, there aren't any combo updaters you can install.

     

    Did you ever run Aperture successfully on the machine before running Final Cut?  I would bet if you've removed Final Cut Express that you could just re-download and re-install Mountain Lion (should take about 30 minutes on a fast Internet connection) and all would be working OK.  You just wouldn't want to re-install FCE.  I don't know if there's an upgraded versio of it?  Or maybe FCP X is now the way forward.

  • by Frank Caggiano,

    Frank Caggiano Frank Caggiano Aug 14, 2012 6:32 PM in response to ARTWW
    Level 7 (25,796 points)
    Aug 14, 2012 6:32 PM in response to ARTWW

    You can leave Final Cut on the system but you will need to re-install the OS. If you have removed Final Cut but wish to keep it re-install it BEFORE reloading the OS.

     

    As William wrote there are no combo updates for ML so you will need to download from the App Store unless you have made a USB stick installer when you first installed ML.

  • by ARTWW,

    ARTWW ARTWW Aug 14, 2012 7:27 PM in response to William Lloyd
    Level 1 (5 points)
    Aug 14, 2012 7:27 PM in response to William Lloyd

    Aperture ran ok yesterday with final cut loaded on computer. I was even able to open FCE and use it after I did an update. Also did Aperture update at the same time. That's when Aperture stopped working. Then I tried FCE again but it stopped working. Apple tech didn't believe that FCE actually ran. Now...neither one work andFCE has been removed. Another download of Aperture was a failure again.

  • by léonie,Helpful

    léonie léonie Aug 14, 2012 10:06 PM in response to ARTWW
    Level 10 (108,604 points)
    iCloud
    Aug 14, 2012 10:06 PM in response to ARTWW

    It is not an Aperture failure - installing Final Cut corrupts the system - as Frank Caggiano and William Lloyd explained - the installation replaces the "PluginManager" framework by a framework with the wrong architecture - look at the crashlog you posted; the problem is in your system library,not in the Aperture library.

     

    Dyld Error Message:

      Library not loaded: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager

      Referenced from: /Applications/Aperture.app/Contents/MacOS/Aperture

      Reason: no suitable image found.  Did find:

              /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager: no matching architecture in universal wrapper

    Both programs should run again, if you restore the framework by reinstalling the operating system. If you have a TimeMachine backup from the time before you installed Final Cut, you can try to restore the "PluginManager" from your backup.

  • by ARTWW,

    ARTWW ARTWW Aug 15, 2012 4:59 AM in response to léonie
    Level 1 (5 points)
    Aug 15, 2012 4:59 AM in response to léonie

    Again....thanks for the reply's. As I said before, I was in the process of migrating so I didn't get to the point of setting up Time Machine yet. So I have no backup. For the suggestion of reloading the OS....Apple no longer includes the OS disks.

    Also, Apple says FCE will not run on  ML. They also said they no longer support any version of FC older than FC 10.

     

    I'm seeing that all of you are in agreement that a reload of the OS is what is needed but how do I do that without the disks? I am certainly no geek and I can usually find an answer to a problem some where (like here)  but this has me stumped.

  • by ARTWW,

    ARTWW ARTWW Aug 15, 2012 5:27 AM in response to ARTWW
    Level 1 (5 points)
    Aug 15, 2012 5:27 AM in response to ARTWW

    One more question.......when you call Apple Care with a problem, are you talking to a real "expert" or are you talking to someone who is just reading from a script. Just wondering how much faith you can put in the information they are supplying.

     

    Thanks again,

    Art

  • by léonie,Solvedanswer

    léonie léonie Aug 15, 2012 6:06 AM in response to ARTWW
    Level 10 (108,604 points)
    iCloud
    Aug 15, 2012 6:06 AM in response to ARTWW

    You can reinstall MacOS X Mountain Lion from the Recovery HD:

    • Restart your computer while pressing down both the command and R keys at the same time.
    • Unce you see the apple logo, release the keys
    • Then select "Reinstall OS X" from the Utilities Window.

     

    OS X: About OS X Recovery

     

    OS X Recovery  restores your Mac with a few clicks.

     

    Good Luck

    Léonie

  • by ARTWW,

    ARTWW ARTWW Aug 15, 2012 8:28 AM in response to léonie
    Level 1 (5 points)
    Aug 15, 2012 8:28 AM in response to léonie

    Thanks to each of you for the info. I will try and let you know the outcome.

     

    Art

  • by ARTWW,

    ARTWW ARTWW Aug 15, 2012 12:43 PM in response to ARTWW
    Level 1 (5 points)
    Aug 15, 2012 12:43 PM in response to ARTWW

    You guys are the best !!!!! Used recovery and now Aperture works.

     

    However....I'm not going to install FCE !!!!

  • by léonie,

    léonie léonie Aug 15, 2012 12:51 PM in response to ARTWW
    Level 10 (108,604 points)
    iCloud
    Aug 15, 2012 12:51 PM in response to ARTWW

    I am glad it works for you again!

     

    Cheers

    Léonie