8 Replies Latest reply: Mar 4, 2014 8:41 AM by PatrickCollins
bob.ashrak Level 1 Level 1 (0 points)

My IT folks provided a bootable CD to run an emulation on my iMac.

Didn't work properly (froze).

Could not eject CD.

Tried USB mouse holding down mouse button while restarting.

Did not eject CD.

Open to any options.

(Normal mouse & keyboard are wireless)


iMac, Mac OS X (10.7.4), wireless keyboard and mouse
  • 1. Re: Cannot eject iMac CD
    Kappy Level 10 Level 10 (226,765 points)

    Five ways to eject a stuck CD or DVD from the optical drive

     

    Ejecting the stuck disc can usually be done in one of the following ways:

     

    1. Restart the computer and after the chime press and hold down the left mouse button until the disc ejects.

     

    2. Press the Eject button on your keyboard.

     

    3. Click on the Eject button in the menubar.

     

    4. Press COMMAND-E.

     

    5. If none of the above work try this: Open the Terminal application in your Utilities folder. At the prompt enter or paste the following:

     

     

      /usr/bin/drutil eject

     

    If this fails then try this:

     

    Boot the computer into Single-user Mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.

  • 2. Re: Cannot eject iMac CD
    bob.ashrak Level 1 Level 1 (0 points)

    Thanks,

     

    Tried holding down left mouse button but it did not work

    iMac Keyboard is wireless, so I am using standard USB keyboard

    Is there an equivalent key or key combination to the eject key on Apple keyboard?

    Cannot get to menubar

    With non-Apple keyboard, which keys would equate to COMMAND-E?

    Cannot get into OS-X, so cannot use Utilities

    I will see if I can boot into Single-User Mode

  • 3. Re: Cannot eject iMac CD
    bob.ashrak Level 1 Level 1 (0 points)

    Kept repeating the process of rebooting and holding down mouse button

    Eventually (after several attempts), the CD ejected

     

    Thanks for your support

  • 4. Re: Cannot eject iMac CD
    Kappy Level 10 Level 10 (226,765 points)

    Glad I could help.

  • 5. Re: Cannot eject iMac CD
    joshe123 Level 1 Level 1 (0 points)

    Thanks Kappy.

    Just had the same problem with a CD and nothing was working to eject it.

    Came to the Community, as one does and the method of going to utilities and entering the line worked at the fourth attempt.

    That will teach me not to play promotional CDs.

    Thanks again.

    joshe.

  • 6. Re: Cannot eject iMac CD
    t. jeremy Level 1 Level 1 (0 points)

    I tried above helpful suggestions, but without success. After trying restart several times and pressing the mouse, I then tried turning the iMac off completely and then restarted -- pushing down on the mouse. The disk ejected first time. I don't know whether that was a coincidence or turning it off made a difference -- but it worked for me.

  • 7. Re: Cannot eject iMac CD
    BDAqua Level 10 Level 10 (116,475 points)

    Thanks for the tip!

  • 8. Re: Cannot eject iMac CD
    PatrickCollins Level 1 Level 1 (0 points)

    Thank you Kappy. Your terminal script worked for me!

    /usr/bin/drutil eject

    Patrick