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Mac App Store Purchases Problem

604 Views 4 Replies Latest reply: Aug 16, 2012 10:38 AM by DJ_Frost RSS
DJ_Frost Calculating status...
Currently Being Moderated
Aug 15, 2012 8:21 PM

On my purchases list where its supposed to say 'installed' it says update however there is not an update. Its is only doing this for two of my apps however it is annoying because there is no update and even after clicking update, it updates, but it won't go away. (I know there is no update because I've checked the app's version and it was the most resent version.) The two apps are Keeper and Bit Defender Virus scanner. Im not sure if the problem is on my side or the app's but these are the only apps it is doing it on. If this has happened to anyone else and you've found a fix please let me now because I have not found an answer. Thanks, and please reply as soon as possible. - DJ_Frost

MacBook Pro (13-inch Late 2011), OS X Mountain Lion
  • Carolyn Samit Level 10 Level 10 (84,015 points)
    Currently Being Moderated
    Aug 16, 2012 4:19 AM (in response to DJ_Frost)

    The two apps are Keeper and Bit Defender Virus scanner.

     

    MacKeeper? Neither of which you want installed on your Mac.

     

    Uninstall MacKeeper >  Uninstalling MacKeeper

     

    Avoid third party so called Mac cleaning utililties. Your Mac runs maintenance for you in the background.

     

    Same >   Removing Bitdefender Antivirus for Mac

     

     

    See this user tip regarding MacKeeper >  https://discussions.apple.com/docs/DOC-3027

     

    If you really want to have anti virus software installed on your Mac, download ClamXav from the App Store. It's free and Mountain Lion compatible.

  • Dah•veed Level 7 Level 7 (29,500 points)
    Currently Being Moderated
    Aug 16, 2012 7:52 AM (in response to DJ_Frost)

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.

     

    Short answer, the Mac App Store (MAS), in my personal experience, has an update bug. I have experienced it with Xcode. So have others. Other folks report the issue with other apps. There is only one way I was able to get rid of the issue. That was to hide the app in my Purchases list and then delete all copies of the app from my internal and any external drives. I did so because I have no real need for Xcode. If you have apps that you like using, then that may be too drastic a step and you will have to live with the false update flag.

    '09 Mac mini, iPad 2, iPhone 4S, OS X Mountain Lion, iOS (5.1.1) Mac user since 1984

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