Currently Being ModeratedAug 16, 2012 11:02 AM (in response to CarltonHill)
Are you really the person who initally purchased/sent-in the phone for service? Is it possible that you just another who got the real owner's serial number and are trying to get his replacement phone?
Sorry to insult, but Apple must consider this when sending to you. Else they may be sending to another who is posing as you.
If you can produce the shipping receipt, that makes is far less likely you are an imposter.
If you take this to the press, they will just get an answer from Apple, quite possibly exactly what I just quoted you about trying to ensure the correct party gets the replacement, and you will look more foolish for making a federal (or royal) case out of it.
Currently Being ModeratedAug 16, 2012 11:09 AM (in response to steve359)
Yes i am the initial Buyer and Poster. i understand where you are coming from i gave them the serial number for the Special delivery but they said that's not enough they need a copy of the receipt and proof of purchase too. i have issued them with all credit details as well that were used and the exact location of purchase and date but again it isn't enough for them i even sent a screen shot via e-mail of the royal mail postal location service that states the package was delivered with the exact weight and serial number included on the page
Currently Being ModeratedAug 16, 2012 12:54 PM (in response to CarltonHill)
I was just posing the question that Apple asks before shipping out products, to be sure the correct person receives the replacement.
If you want it shipped with less than they ask for, call again and ask for a supervisor. First-line personnel has less leeway in waiving requirements.
Currently Being ModeratedAug 20, 2012 3:56 AM (in response to carl wolf)
"I am a student I move back and fore from home and uni dorms so I can not find these I have done everything I can to sort this but it seems that Apple have tucked me up and just want me to cash out for a new one"
Currently Being ModeratedAug 20, 2012 5:43 AM (in response to CarltonHill)
How did you pay for the iPhone originally? If you used
credit or debit card, check with your financial institute to
see how long they keep records of your transactions. You may
be able to get proof of purchase from your bank/etc.