7 Replies Latest reply: Aug 17, 2012 1:57 PM by BDAqua
wakh Level 1 Level 1 (0 points)

When I click a hyperlink in an email or in Facebook, it opens my system preferences box!  Other situations e.g. a link on xfinity homepage, they open correctly.


Mac mini, Mac OS X (10.7.4)
  • 1. Re: Hyperlink problem
    BDAqua Level 10 Level 10 (116,480 points)

    Can you provide a link that we can see & test?

     

    No FB here.

  • 2. Re: Hyperlink problem
    wakh Level 1 Level 1 (0 points)

    the thing is, if the hyperlink is within a webpage, it works.  Only in an email does it not work - so don't think I could post something that you can evaluate, no?  Because it would be a link within 'this' (support group) website...  Hard to explain.

  • 3. Re: Hyperlink problem
    wakh Level 1 Level 1 (0 points)

    oh, and if this is relevant, I just brought the mini home today.  Spent a goodly amount of time with tech support on some other (set-up) issues, but this situation did not come up - we were dealing with other things, and never even got to this area.

  • 4. Re: Hyperlink problem
    wakh Level 1 Level 1 (0 points)

    sorry to bombard, but I think of things I should have posted; I get some Facebook links in an emai - thus can't open.  If I go to FB, I can open the link.  Thank you BD for the response - BTW I had to come to the site to get on here, I couldn't from the link in your response email ;o)

  • 5. Re: Hyperlink problem
    BDAqua Level 10 Level 10 (116,480 points)

    How curious!???

     

    To find out if it's system wide or user specific, try this...

    Open System Preferences>Users& Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

     

    Does it work in the new account?

  • 6. Re: Hyperlink problem
    wakh Level 1 Level 1 (0 points)

    ok here was the problem:  in Safari preferences the default web browser was set to System Preferences instead of Safari.  I KNOW I didn't touch that;maybe it accidentally came from the factory that way?  Tech support was able to help me.

  • 7. Re: Hyperlink problem
    BDAqua Level 10 Level 10 (116,480 points)

    Good work, thanks for the report!