the thing is, if the hyperlink is within a webpage, it works. Only in an email does it not work - so don't think I could post something that you can evaluate, no? Because it would be a link within 'this' (support group) website... Hard to explain.
oh, and if this is relevant, I just brought the mini home today. Spent a goodly amount of time with tech support on some other (set-up) issues, but this situation did not come up - we were dealing with other things, and never even got to this area.
sorry to bombard, but I think of things I should have posted; I get some Facebook links in an emai - thus can't open. If I go to FB, I can open the link. Thank you BD for the response - BTW I had to come to the site to get on here, I couldn't from the link in your response email ;o)
ok here was the problem: in Safari preferences the default web browser was set to System Preferences instead of Safari. I KNOW I didn't touch that;maybe it accidentally came from the factory that way? Tech support was able to help me.