1 2 3 Previous Next 32 Replies Latest reply: Jul 7, 2014 2:55 PM by ayesantillan
adamrust1 Level 1 Level 1 (15 points)

For the last few months my mid-2010 macbook pro has been crashing occasionally. It started off about once a week, but now it has gotten to the point where it happens more than once every 24 hour period. When it crashes, the screen freezes and loops the last second of audio that was playing for about 15 seconds, then reboots.

 

It was happening when I was on Lion initially, and still happened once I upgraded to Mountain Lion. I thought the OS might be an issue, so I erased my hard drive and installed a fresh version of Mountain Lion, then restored my data from my time machine. This did not help or change the problem in any way.

 

At the bottom of my post is the error report that it sends to Apple when the computer restarts.

 

Someone please help me, I'm afraid my computer is about to die and I need it for work on a daily basis.

 

 

 

Error report:

 

Interval Since Last Panic Report:  92922 sec

Panics Since Last Report:          3

Anonymous UUID:                    01ACBBC9-AEA6-4928-A7AB-DFDE8A41A537

 

Thu Aug 16 00:26:01 2012

panic(cpu 2 caller 0xffffff7f80bf5c85): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8114164000 0x0a5480a2, D0, P2/4

Backtrace (CPU 2), Frame : Return Address

0xffffff80f0e52e60 : 0xffffff800041d5f6

0xffffff80f0e52ed0 : 0xffffff7f80bf5c85

0xffffff80f0e52f60 : 0xffffff7f80cef5b7

0xffffff80f0e52fc0 : 0xffffff7f80cef62b

0xffffff80f0e53030 : 0xffffff7f81004883

0xffffff80f0e53170 : 0xffffff7f80d1575d

0xffffff80f0e531a0 : 0xffffff7f80bff9e6

0xffffff80f0e53250 : 0xffffff7f80bfb0b8

0xffffff80f0e53440 : 0xffffff7f80bfc2e4

0xffffff80f0e53510 : 0xffffff7f81c617ee

0xffffff80f0e53620 : 0xffffff7f81c38c47

0xffffff80f0e53630 : 0xffffff7f81c0fe82

0xffffff80f0e53640 : 0xffffff7f81c38c23

0xffffff80f0e53650 : 0xffffff7f81c0df96

0xffffff80f0e53660 : 0xffffff7f81c38d40

0xffffff80f0e53670 : 0xffffff7f81c0f64c

0xfffff


2.66 i7 Macbook Pro, Mac OS X (10.6.5)
  • 2. Re: Macbook crashing daily, no idea why. Possible hardware problem?
    adamrust1 Level 1 Level 1 (15 points)

    My computer is not compatible with Apple Hardware Diagnostics.

  • 3. Re: Macbook crashing daily, no idea why. Possible hardware problem?
    Grant Bennet-Alder Level 8 Level 8 (49,275 points)

    This line in the crash report:

     

     

    panic(cpu 2 caller 0xffffff7f80bf5c85): NVRM[0/1:0:0]: Read Error

    Indicates that you may have a graphics card Hardware failure. The NVIDIA V-RAM (display RAM) cannot be read.

     

    You did not post the complete report, so I cannot see whether you have graphics "helper" stuff from third-parties that may contribute to this problem.

  • 4. Re: Macbook crashing daily, no idea why. Possible hardware problem?
    adamrust1 Level 1 Level 1 (15 points)

    Apologies, I must have messed up when copying it from the report. Next time it happens I will make sure to get the full chunk of text and post it as a reply.

     

    Thanks for looking, though!

  • 5. Re: Macbook crashing daily, no idea why. Possible hardware problem?
    Grant Bennet-Alder Level 8 Level 8 (49,275 points)

    If you have not deliberately loaded a lot of third-party graphics "helpers" (I do not mean Safari Plug-ins) then you have a Hardware failure. Unfortunately, the graphics chip is soldered on the motherboard, and cannot be replaced separately. You are probably looking at replacing the motherboard.

     

    But don't take my word for it. Make an appointment at the Genuis Bar for a free evaluation -- in warranty or out. Then you will know where you stand.

  • 6. Re: Macbook crashing daily, no idea why. Possible hardware problem?
    adamrust1 Level 1 Level 1 (15 points)

    What would an example of a "graphics helper" be? As far as I know I haven't installed them, but I'm not totally positive what they are.

  • 7. Re: Macbook crashing daily, no idea why. Possible hardware problem?
    Grant Bennet-Alder Level 8 Level 8 (49,275 points)

    If you are not sure, you haven't installed any.

     

    The whole panic report is available in the logs:

     

    Mac OS X: How to log a kernel panic

  • 8. Re: Macbook crashing daily, no idea why. Possible hardware problem?
    adamrust1 Level 1 Level 1 (15 points)

    Here it is, then!

     

     

    Fri Aug 17 09:54:56 2012

    panic(cpu 3 caller 0xffffff7fa07f5c85): NVRM[0/1:0:0]: Read Error 0x00070000: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8133de8000 0x0a5480a2, D0, P2/4

    Backtrace (CPU 3), Frame : Return Address

    0xffffff810ff82e90 : 0xffffff802001d5f6

    0xffffff810ff82f00 : 0xffffff7fa07f5c85

    0xffffff810ff82f90 : 0xffffff7fa08ef5b7

    0xffffff810ff82ff0 : 0xffffff7fa0acdd4f

    0xffffff810ff83030 : 0xffffff7fa0b4d2eb

    0xffffff810ff83190 : 0xffffff7fa0b53ae3

    0xffffff810ff83280 : 0xffffff7fa07bcfe6

    0xffffff810ff83320 : 0xffffff7fa07d0774

    0xffffff810ff833e0 : 0xffffff7fa07fb69c

    0xffffff810ff835d0 : 0xffffff7fa07fbb3a

    0xffffff810ff836c0 : 0xffffff7fa1861c51

    0xffffff810ff83710 : 0xffffff7fa185efad

    0xffffff810ff83750 : 0xffffff7fa185d1a5

    0xffffff810ff83780 : 0xffffff7fa180dfef

    0xffffff810ff837a0 : 0xffffff7fa182994c

    0xffffff810ff837d0 : 0xffffff7fa18296f3

    0xffffff810ff83820 : 0xffffff7fa18296ab

    0xffffff810ff83870 : 0xffffff7fa18280f1

    0xffffff810ff83890 : 0xffffff7fa1816e98

    0xffffff810ff838c0 : 0xffffff7fa185ad54

    0xffffff810ff83900 : 0xffffff7fa1815f31

    0xffffff810ff83a80 : 0xffffff7fa18572ee

    0xffffff810ff83b40 : 0xffffff7fa1814a3a

    0xffffff810ff83ba0 : 0xffffff8020464929

    0xffffff810ff83bc0 : 0xffffff8020465ed0

    0xffffff810ff83c20 : 0xffffff80204638ef

    0xffffff810ff83d70 : 0xffffff80200981a1

    0xffffff810ff83e80 : 0xffffff8020020abd

    0xffffff810ff83eb0 : 0xffffff8020010448

    0xffffff810ff83f00 : 0xffffff80200195fb

    0xffffff810ff83f70 : 0xffffff80200a5ad6

    0xffffff810ff83fb0 : 0xffffff80200ced13

          Kernel Extensions in backtrace:

             com.apple.NVDAResman(8.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7fa078e 000->0xffffff7fa0a90fff

                dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7fa06ff000

                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7fa077a000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7fa0737000

             com.apple.nvidia.nv50hal(8.0)[9CD95A4A-FD94-349E-A4B6-FC3B74E197F5]@0xffffff7fa 0a9e000->0xffffff7fa0dc0fff

                dependency: com.apple.NVDAResman(8.0.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7fa07 8e000

                dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7fa06ff000

             com.apple.GeForce(8.0)[91C40470-82BA-329A-A9D7-4C70F28275FD]@0xffffff7fa1808000 ->0xffffff7fa18cafff

                dependency: com.apple.NVDAResman(8.0.0)[6A699209-FB98-316B-A3C0-DCA82AA8C86B]@0xffffff7fa07 8e000

                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[E37F420A-B5CD-38ED-9441-5247583B6ACE]@0xff ffff7fa077a000

                dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7fa06ff000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[5D671681-D21B-3CCA-9810-B15E648C1B27]@0 xffffff7fa0737000

     

     

    BSD process name corresponding to current thread: WebProcess

     

     

    Mac OS version:

    12A269

     

     

    Kernel version:

    Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

    Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

    Kernel slide:     0x000000001fe00000

    Kernel text base: 0xffffff8020000000

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

     

    System uptime in nanoseconds: 72433450104048

    last loaded kext at 40264786813880: com.apple.filesystems.smbfs          1.8 (addr 0xffffff7fa2473000, size 229376)

    last unloaded kext at 29480443539185: com.apple.driver.AppleUSBAudio          2.9.0f4 (addr 0xffffff7fa2473000, size 262144)

    loaded kexts:

    com.paceap.kext.pacesupport.snowleopard          5.8

    net.telestream.driver.TelestreamAudio          1.0.5

    com.Cycling74.driver.Soundflower          1.5.1

    com.apple.filesystems.smbfs          1.8

    com.apple.driver.AppleBluetoothMultitouch          75.15

    com.apple.filesystems.afpfs          10.0

    com.apple.nke.asp_tcp          7.0.0

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.iokit.IOBluetoothSerialManager          4.0.9f8

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AGPM          100.12.69

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleHDA          2.3.0f2

    com.apple.driver.AppleUpstreamUserClient          3.5.10

    com.apple.driver.AppleIntelHDGraphics          8.0.0

    com.apple.GeForce          8.0.0

    com.apple.driver.AppleMikeyDriver          2.3.0f2

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f8

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.ApplePolicyControl          3.2.6

    com.apple.driver.AppleIntelHDGraphicsFB          8.0.0

    com.apple.driver.AppleMCCSControl          1.0.33

    com.apple.driver.AppleSMCLMU          2.0.2d0

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleLPC          1.6.0

    com.apple.driver.AppleMuxControl          3.2.6

    com.apple.driver.SMCMotionSensor          3.0.2d6

    com.apple.driver.AppleUSBTCButtons          235.4

    com.apple.driver.AppleUSBTCKeyboard          235.4

    com.apple.driver.AppleIRController          320.15

    com.apple.driver.AppleUSBCardReader          3.1.0

    com.apple.iokit.SCSITaskUserClient          3.5.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.2.0

    com.apple.driver.AppleUSBHub          5.1.6

    com.apple.driver.AirPort.Brcm4331          600.15.20

    com.apple.driver.AppleFWOHCI          4.9.5

    com.apple.driver.AppleAHCIPort          2.4.0

    com.apple.driver.AppleUSBEHCI          5.1.5

    com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          1.6

    com.apple.driver.AppleEFINVRAM          1.6.1

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.7

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.6

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2

    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

    com.apple.driver.IOBluetoothHIDDriver          4.0.9f8

    com.apple.driver.AppleMultitouchDriver          235.27

    com.apple.security.SecureRemotePassword          1.0

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.kext.triggers          1.0

    com.apple.driver.DspFuncLib          2.3.0f2

    com.apple.iokit.IOAudioFamily          1.8.9fc9

    com.apple.kext.OSvKernDSPLib          1.6

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f8

    com.apple.iokit.IOSurface          86.0.2

    com.apple.iokit.IOBluetoothFamily          4.0.9f8

    com.apple.nvidia.nv50hal          8.0.0

    com.apple.NVDAResman          8.0.0

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.driver.AppleHDAController          2.3.0f2

    com.apple.iokit.IOHDAFamily          2.3.0f2

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.IOPlatformPluginFamily          5.2.0d16

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.driver.AppleGraphicsControl          3.2.6

    com.apple.iokit.IONDRVSupport          2.3.4

    com.apple.iokit.IOGraphicsFamily          2.3.4

    com.apple.driver.AppleSMC          3.1.3d11

    com.apple.driver.AppleUSBMultitouch          235.7

    com.apple.iokit.IOUSBHIDDriver          5.0.0

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1

    com.apple.iokit.IOUSBMassStorageClass          3.5.0

    com.apple.driver.AppleUSBMergeNub          5.1.5

    com.apple.driver.AppleUSBComposite          5.0.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.5.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1

    com.apple.iokit.IO80211Family          500.15

    com.apple.iokit.IOUSBUserClient          5.0.0

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IOAHCIFamily          2.2.0

    com.apple.iokit.IOEthernetAVBController          1.0.2b1

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.iokit.IOUSBFamily          5.1.6

    com.apple.iokit.IOHIDFamily          1.8.0

    com.apple.driver.AppleEFIRuntime          1.6.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          344

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.6

    com.apple.iokit.IOPCIFamily          2.7

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

  • 9. Re: Macbook crashing daily, no idea why. Possible hardware problem?
    Grant Bennet-Alder Level 8 Level 8 (49,275 points)

    You have some classic "Bad actors" installed, but I don't think they can cause this problem:

     

    com.paceap.kext.pacesupport.snowleopard          5.8

    net.telestream.driver.TelestreamAudio          1.0.5

    com.Cycling74.driver.Soundflower          1.5.1

     

    Pace support is an anti-theft software that is installed (often without your knowledge) to keep you from stealing things. It has been trouble-prone.

     

    None of those others should have any impact on display Hardware.

  • 11. Re: Macbook crashing daily, no idea why. Possible hardware problem?
    Grant Bennet-Alder Level 8 Level 8 (49,275 points)

    as i said above:

     

    This line in the crash report:

     

     

    panic(cpu 2 caller 0xffffff7f80bf5c85): NVRM[0/1:0:0]: Read Error

    Indicates that you may have a graphics card Hardware failure. The NVIDIA V-RAM (display RAM) cannot be read.

     

    You do not seem to have any extra "stuff" loaded that could cause this.

  • 12. Re: Macbook crashing daily, no idea why. Possible hardware problem?
    adamrust1 Level 1 Level 1 (15 points)

    Thanks for the replies everyone! I am heading in to the apple store tomorrow morning to get it all sorted out. I'll report back here for anybody interested in how it turns out.

  • 13. Re: Macbook crashing daily, no idea why. Possible hardware problem?
    adamrust1 Level 1 Level 1 (15 points)

    The Genius bar said it was most likely a logic board issue (you were right) and said it's a $350 repair. Not what I was hoping for, but I guess I know what it is now. Ugh.

  • 14. Re: Macbook crashing daily, no idea why. Possible hardware problem?
    EhKeeblerElf Level 1 Level 1 (0 points)

    Hello Adam,

     

    I had the exact same problem. I had random reboots, black screens when i opened my lid after my macbook was sleeping and random logouts.

     

    It isn't the logic board at all.

     

    My macbook was worse than windows 95. Seriously it actually was... no joke.

     

    Anyhow I took my macbook to the apple store and they did reinstall of mountain lion.  It hasn't crashed once and it's so stable now.  One week not an issue. Before it would be almost every 2 to 3 hours.

     

    When they do the reinstall for you it does not impact your current setup.  It will be like you never left your macbook.

     

    Hope this helps.

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