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Macbook crashing daily, no idea why. Possible hardware problem?

4021 Views 30 Replies Latest reply: Nov 16, 2013 4:26 PM by Fityulina RSS
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adamrust1 Calculating status...
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Aug 17, 2012 12:45 PM

For the last few months my mid-2010 macbook pro has been crashing occasionally. It started off about once a week, but now it has gotten to the point where it happens more than once every 24 hour period. When it crashes, the screen freezes and loops the last second of audio that was playing for about 15 seconds, then reboots.

 

It was happening when I was on Lion initially, and still happened once I upgraded to Mountain Lion. I thought the OS might be an issue, so I erased my hard drive and installed a fresh version of Mountain Lion, then restored my data from my time machine. This did not help or change the problem in any way.

 

At the bottom of my post is the error report that it sends to Apple when the computer restarts.

 

Someone please help me, I'm afraid my computer is about to die and I need it for work on a daily basis.

 

 

 

Error report:

 

Interval Since Last Panic Report:  92922 sec

Panics Since Last Report:          3

Anonymous UUID:                    01ACBBC9-AEA6-4928-A7AB-DFDE8A41A537

 

Thu Aug 16 00:26:01 2012

panic(cpu 2 caller 0xffffff7f80bf5c85): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8114164000 0x0a5480a2, D0, P2/4

Backtrace (CPU 2), Frame : Return Address

0xffffff80f0e52e60 : 0xffffff800041d5f6

0xffffff80f0e52ed0 : 0xffffff7f80bf5c85

0xffffff80f0e52f60 : 0xffffff7f80cef5b7

0xffffff80f0e52fc0 : 0xffffff7f80cef62b

0xffffff80f0e53030 : 0xffffff7f81004883

0xffffff80f0e53170 : 0xffffff7f80d1575d

0xffffff80f0e531a0 : 0xffffff7f80bff9e6

0xffffff80f0e53250 : 0xffffff7f80bfb0b8

0xffffff80f0e53440 : 0xffffff7f80bfc2e4

0xffffff80f0e53510 : 0xffffff7f81c617ee

0xffffff80f0e53620 : 0xffffff7f81c38c47

0xffffff80f0e53630 : 0xffffff7f81c0fe82

0xffffff80f0e53640 : 0xffffff7f81c38c23

0xffffff80f0e53650 : 0xffffff7f81c0df96

0xffffff80f0e53660 : 0xffffff7f81c38d40

0xffffff80f0e53670 : 0xffffff7f81c0f64c

0xfffff

2.66 i7 Macbook Pro, Mac OS X (10.6.5)
  • mr da Level 3 Level 3 (510 points)
  • Grant Bennet-Alder Level 8 Level 8 (48,180 points)

    This line in the crash report:

     

     

    panic(cpu 2 caller 0xffffff7f80bf5c85): NVRM[0/1:0:0]: Read Error

    Indicates that you may have a graphics card Hardware failure. The NVIDIA V-RAM (display RAM) cannot be read.

     

    You did not post the complete report, so I cannot see whether you have graphics "helper" stuff from third-parties that may contribute to this problem.

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • Grant Bennet-Alder Level 8 Level 8 (48,180 points)

    If you have not deliberately loaded a lot of third-party graphics "helpers" (I do not mean Safari Plug-ins) then you have a Hardware failure. Unfortunately, the graphics chip is soldered on the motherboard, and cannot be replaced separately. You are probably looking at replacing the motherboard.

     

    But don't take my word for it. Make an appointment at the Genuis Bar for a free evaluation -- in warranty or out. Then you will know where you stand.

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • Grant Bennet-Alder Level 8 Level 8 (48,180 points)

    If you are not sure, you haven't installed any.

     

    The whole panic report is available in the logs:

     

    Mac OS X: How to log a kernel panic

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • Grant Bennet-Alder Level 8 Level 8 (48,180 points)

    You have some classic "Bad actors" installed, but I don't think they can cause this problem:

     

    com.paceap.kext.pacesupport.snowleopard          5.8

    net.telestream.driver.TelestreamAudio          1.0.5

    com.Cycling74.driver.Soundflower          1.5.1

     

    Pace support is an anti-theft software that is installed (often without your knowledge) to keep you from stealing things. It has been trouble-prone.

     

    None of those others should have any impact on display Hardware.

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • Grant Bennet-Alder Level 8 Level 8 (48,180 points)

    as i said above:

     

    This line in the crash report:

     

     

    panic(cpu 2 caller 0xffffff7f80bf5c85): NVRM[0/1:0:0]: Read Error

    Indicates that you may have a graphics card Hardware failure. The NVIDIA V-RAM (display RAM) cannot be read.

     

    You do not seem to have any extra "stuff" loaded that could cause this.

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • EhKeeblerElf Level 1 Level 1 (0 points)

    Hello Adam,

     

    I had the exact same problem. I had random reboots, black screens when i opened my lid after my macbook was sleeping and random logouts.

     

    It isn't the logic board at all.

     

    My macbook was worse than windows 95. Seriously it actually was... no joke.

     

    Anyhow I took my macbook to the apple store and they did reinstall of mountain lion.  It hasn't crashed once and it's so stable now.  One week not an issue. Before it would be almost every 2 to 3 hours.

     

    When they do the reinstall for you it does not impact your current setup.  It will be like you never left your macbook.

     

    Hope this helps.

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