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Safari Won't Open At All!

468 Views 4 Replies Latest reply: Aug 17, 2012 6:57 PM by BDAqua RSS
hkgygiukojtnmoynuibytdvtfngimh Calculating status...
Currently Being Moderated
Aug 17, 2012 5:23 PM

We recently took our iMac in because it was running slowly. They replaced the hard drive to fix this problem. When we got it back, there was no more Spinning Beach Ball, things weren't hanging up anymore, but Safari (amongst others) won't open now! When the icon was clicked on it immediately brought up the "Problem Report" page. I did some Googling and ended up clicking "show package contents" and moving the file. Well, I discovered that was a bigger mistake than taking our computer in. I now get a screen that says, "You can't open the application Safari because it may be damaged or incomplete." I tried re-downloading Safari; after waiting for the download to complete, I couldn't install it because I already had Safari on my computer. However, I couldn't delete the bad Safari to make room for a new one because "Safari is required for Mac OS X." I am currently having to use Google Chrome, which I am not a huge fan of. How can this problem be resolved without having to take our computer back to the incompetents who caused this problem? Thanks.

iMac (21.5-inch Mid 2011), Mac OS X (10.7.4)
  • BDAqua Level 10 Level 10 (114,715 points)
    Currently Being Moderated
    Aug 17, 2012 5:51 PM (in response to hkgygiukojtnmoynuibytdvtfngimh)

    Which version did you download, do you have a link?

     

    Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions...

     

    See if you can Install it then or remove the old one.

     

    Another option...

     

    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partitirion & use Disk Utility from there to Repair the Disk.

     

    If that doesn't help Reinstall the OS.

  • BDAqua Level 10 Level 10 (114,715 points)
    Currently Being Moderated
    Aug 17, 2012 6:57 PM (in response to hkgygiukojtnmoynuibytdvtfngimh)

    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partitirion & use Disk Utility from there to Repair the Disk.

     

    If that doesn't help Reinstall the OS.

     

    That should replace Safari also.

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