in2om

Q: Import video to Aperture library on Mountain Lion

I was on OS X Lion and all worked perfectly, but when I've installed Mountaion lion and Aperture 3.3.2... It can't import any types of video files to Aperture library now.

 

When I go to File -> Import -> Files ... it shows me an empty folder (if there is video only) or photos:

 

/___sbsstatic___/migration-images/191/19122421-1.jpg

 

When I drag and drop any video file to Aperture icon, it says:

 

/___sbsstatic___/migration-images/191/19122421-2.jpg

 

So, if I import video file to iPhoto library and then open it in Aperture, it can't play video:

 

/___sbsstatic___/migration-images/191/19122421-3.jpg

/___sbsstatic___/migration-images/191/19122421-4.jpg

 

I've searched about this problem, but I couldn't find anything. I don't know where's my mistake. Maybe Aperture on Mountain Lion has bug?

MacBook Pro, OS X Mountain Lion

Posted on Aug 1, 2012 4:38 AM

Close

Q: Import video to Aperture library on Mountain Lion

  • All replies
  • Helpful answers

first Previous Page 3 of 7 last Next
  • by in2om,

    in2om in2om Aug 8, 2012 2:00 AM in response to AJL.
    Level 1 (10 points)
    Aug 8, 2012 2:00 AM in response to AJL.

    Thanks, but I'd rather wait some time, because I do not want to install all my apps again

  • by TheWrongStuff,

    TheWrongStuff TheWrongStuff Aug 8, 2012 2:09 AM in response to in2om
    Level 1 (9 points)
    Aug 8, 2012 2:09 AM in response to in2om

    Might be a plugin. What plugin's are you people using for aperture?

  • by lin qi-zhen,

    lin qi-zhen lin qi-zhen Aug 8, 2012 12:11 PM in response to TheWrongStuff
    Level 1 (0 points)
    Aug 8, 2012 12:11 PM in response to TheWrongStuff

    I don't think the problem comes from the plugin

     

    i've tried reinstall the system(not clean install)

    after that, the aperture plugin folder's empty

    but the problems still happen

  • by TheWrongStuff,

    TheWrongStuff TheWrongStuff Aug 10, 2012 4:19 AM in response to lin qi-zhen
    Level 1 (9 points)
    Aug 10, 2012 4:19 AM in response to lin qi-zhen

    Solved the problem. I downloaded the final release of Mountain Lion (I previously had the gold master installed and hadn't bothered to download the final release) and reinstalled it over my existing gold master install. Worked perfectly after that. Took about 10 minutes to complete. I am not sure whether it was an issue with a corrupt file in the Gold Master or whether it was just an issue with the Gold Master itself but the final release seems to resolve it.

  • by in2om,

    in2om in2om Aug 10, 2012 8:41 AM in response to TheWrongStuff
    Level 1 (10 points)
    Aug 10, 2012 8:41 AM in response to TheWrongStuff

    So. Have you lost all previous apps or any settings after reinstalling Mountain Lion?

  • by Gerhard Bergmann,Solvedanswer

    Gerhard Bergmann Gerhard Bergmann Aug 11, 2012 1:15 AM in response to in2om
    Level 1 (60 points)
    Aug 11, 2012 1:15 AM in response to in2om

    Hallo in2om,

     

    yesterday my problem was solved.

    First I reinstalled (and updated) Aperture again, but this did not help.

     

    Then I started from the recovery partition (cmd-r during start) and reinstalled Mountain Lion. No, you won't loose anything (but have a backup anyway!!). I did not have the Golden Master (as TheWrongStuff had), but the "normal" release fom the AppStore. But reinstallation helped anyway!

    Now I am able to import again, and play my "old" movies, as it used to be!

     

    Anyway, Apple is interested in my Aperture Library, I will send it to them on Monday. If they find out anything else, I will report here.

     

    Just try to reinstall Mountain Lion, you can't do anything wrong doing this, I hope it works for you, too.

     

    Have a nice weekend!

  • by TheWrongStuff,Helpful

    TheWrongStuff TheWrongStuff Aug 11, 2012 1:36 AM in response to in2om
    Level 1 (9 points)
    Aug 11, 2012 1:36 AM in response to in2om

    When you reinstall you don't lose anything. Just reinstall over the existing install. It takes a short period of time and your machine will be the same way it was before, except Aperture is fixed.

  • by lin qi-zhen,

    lin qi-zhen lin qi-zhen Aug 11, 2012 1:36 PM in response to léonie
    Level 1 (0 points)
    Aug 11, 2012 1:36 PM in response to léonie

    hi, in2om

    I've checked the information in console

    it seems the problem here

     

    Aperture[543]: Failed to communicate with qtkitserver: Connection invalid

    Aperture[543]: Failed to initializeServer(), returned 5

     

    maybe you should check yours

  • by lin qi-zhen,

    lin qi-zhen lin qi-zhen Aug 11, 2012 2:01 PM in response to lin qi-zhen
    Level 1 (0 points)
    Aug 11, 2012 2:01 PM in response to lin qi-zhen

    in2om

     

    I forgot one thing to tell you

    this error message happen to quicklook app too

     

    I've checked

    quicklook (space on video file) and preview app both coundn't play the video file

     

    maybe the problem's here?

  • by Philip Kalina1,

    Philip Kalina1 Philip Kalina1 Aug 11, 2012 4:56 PM in response to TheWrongStuff
    Level 1 (5 points)
    Aug 11, 2012 4:56 PM in response to TheWrongStuff

    I've been struggling with this same issue now for a day, and thankfully found this discussion. After re-installing AP 3.3.2 I could not play or import movies. The referenced movie files were fine, but AP was not operating correctly.

     

    So taking Bergmann's and WrongStuff's advice, I re-installed Mountain Lion from the recovery disk. I had to wait about 3 hours for it to finish....but it worked!

     

    The only issue I found was the poster frames (thumbnails) for most of the movies need to be refreshed manually.

     

    BTW, my problem began after I did a full restore from Time Machine, due to a corrupt system file.

     

    I've notified Apple Professional Applications Support of this issue.

     

    Thanks, guys!

  • by TheWrongStuff,

    TheWrongStuff TheWrongStuff Aug 11, 2012 5:17 PM in response to Philip Kalina1
    Level 1 (9 points)
    Aug 11, 2012 5:17 PM in response to Philip Kalina1

    Thanks Philip. I also did a time machine restore after my drive failed so this might be the cause. Only thing in my case was my drive failed on DP4 and I installed Gold Master after that so the installation of Gold Master should have fixed it if that was the problem.

  • by in2om,

    in2om in2om Aug 11, 2012 10:28 PM in response to in2om
    Level 1 (10 points)
    Aug 11, 2012 10:28 PM in response to in2om

    Thank you all for taking part in the discussion.

     

    Finaly my issue is solved It seems previous installation was corrupt. I've reinstalled my system just, it took about 40 minutes to complete. Now it has some new changes, but general settings aren't changed.

     

    Before reinstall my login wasn't in the status bar, for example:

     

    SystemUIServer.jpg

     

    Now all works perfectly.

     

    Good luck.

  • by AJL.,

    AJL. AJL. Aug 17, 2012 8:28 PM in response to Gerhard Bergmann
    Level 1 (10 points)
    Aug 17, 2012 8:28 PM in response to Gerhard Bergmann

    Hi All,

     

    I may have found the root cause. I run a clean script, and one of the tasks is to clean out caches. Specifically, the following location was being cleaned out:

     

    /System/Library/Caches/

     

    Re-installing Mountain Lion as per Gerhard's post (which resolved the issue for me before I found the cause - thanks Gerhard ), replaces a file in this folder called:

     

    com.apple.xpchelper.cache

     

    I haven't found the file in any other location, so I've made a copy of it for safekeeping.

     

    So - if you want to test this, move this file from /System/Library/Cache and reboot - it will break Aperture video.

    Replace the file and reboot and it's fixed. I haven't investigated what the file does exactly, but open with TextEdit and you'll see it's pretty integral to the system.

     

    Time Machine does not back this location up, so restoring won't fix, however if you have a copy on hand you can replace it and resolve very quickly.

     

    I hope this helps...

     

    Regards,

    AJL...

  • by lin qi-zhen,

    lin qi-zhen lin qi-zhen Aug 23, 2012 4:48 PM in response to in2om
    Level 1 (0 points)
    Aug 23, 2012 4:48 PM in response to in2om

    to reinstall osx could resolve the problem

    but the problem happen again after restore the current system from time machine

     

    anyone tested it on 10.8.1 update?

  • by _XtraN_,

    _XtraN_ _XtraN_ Sep 10, 2012 11:19 PM in response to AJL.
    Level 1 (0 points)
    Sep 10, 2012 11:19 PM in response to AJL.

    AJL.

    Thanks for you time invested in finding the problem!

     

    This indeed worked for me. com.apple.xpchelper.cache is the problem for sure I believe. I could not play my existing videos or import new ones.

     

    lin qi-zhen

    Re-installing 10.8.1 does indeed add com.apple.xpchelper.cache to the directory /System/Library/Caches/

     

    link to 10.8.1

    http://support.apple.com/kb/DL1571

     

    Aperture FIXED!

first Previous Page 3 of 7 last Next