SAME PROBLEM!! i need to enable my account, i haven't been on it for so long - i tried to download previous movies from before and it won't let me because something kept popping up saying my account is disabled! so - i click ok and it sends me to apple support which was no freaking help! i just want to use this account again, i need new songs! help! i need to enable my **** account :/

I'm jumping in this conversation a bit late, but I just had my account disabled and need to get access ASAP as my developer account, app downloads, iTunes account, etc are all affected (going on 4 days now).

Chris, your comments were far from helpful. You spent more time attacking the user with the issue than helping. I'm in a similar situation. When my account suddenly stops working it affects my business, no matter how prepared I am. I don't expect to one day suddenly not have access to anything. I think it is unfair to pass such judgements on one person when you obviously do not fully understand the situation.

"I just had my account disabled and need to get access ASAP as my developer account, app downloads, iTunes account, etc are all affected (going on 4 days now)."

What did Apple tell you when you contacted them?

Sounds like you are a business user that loses money when your account is disabled. Sounds like you also understand that the pace of modern business sometimes demands immediate access no matter how "prepared" you try to be.  I hope Apple recognizes one day how many people are negatively effected by their current process.  Unfortunately, a process that disables people's accounts for no fault of their own and then locks you out - sometimes for days.

I did go through FastExpress (two words that should not be used to describe the service).  They did get back to me within 24 hours and solved my problem but not soon enough so that my company lost money and I looked bad.  It was an individual rather than a general mailbox which I liked.  I did the same thing I had tried 20+ times before but after I got their email it worked.

Pleas Aplle - find a way to get people up and running quicker than the current process allows when their account is disabled.  Every other business entity I interface with as a consumer or enterprise buyer has a superior technical and personal process than Apple.   Please match great customer service with your great hardware!

Boston Jon wrote:

 

I did go through FastExpress (two words that should not be used to describe the service).

Do you mean "ExpressLane"?

-> https://expresslane.apple.com/ServiceOptionAction.action

If you plan on using products (by any company), make sure you get them before you actually need them.

Anyway, glad you got it sorted.

Pleas Aplle -

Suggestions here -> http://www.apple.com/feedback/

Nothing yet. That's why I am posting in the forum.

Also, Chris, your comments sound more like a troll than a contributing member. Why exactly are you involved here? Did you have the same problem we have had?

Lynda - LOL Chris should be able to help you.  Don't worry about the names he calls you - does that to everyone.  He may insult you a couple time too.  But he does know the URL of Expresshelp which I used.

I didn't call you names. I asked a question.

And sorry you felt insulted.

Based on my experience, Apple never stated clearly what the reason is, except they just refer us to read the TOA and let us guess what will be our problem.

In my case is, they dissabled me, because I changed my country of resident, without change my itunes account to the current address. I have to guess what my mistake, then ask for forgiveness and reinstated my account. Gladly they did it, if not I loss >$1,000 worth of mac software, apps and digital songs and movies that I had purchased for the last 5 years.

Hi guys!! Im from Costa Rica... and i have a same problem... "your  apple id has been disabled"... pls your help!! I need a really solutions.. Thanks!!

You need to contact iTunes support.

-> http://www.apple.com/support/appleid/contact/

My ID has been disabled for over a month.  I have received 3 emails from iTunes support, all saying I just need to wait.

I haven't even been told why this has happened.

The first email stated, "Currently, account re-enabling has been temporarily suspended.

Its a temporary procedure and it will not last forever. We sincerely apologize for any inconvenience this causes you."

So, as far as I know, no accounts can be enabled, but it will be enabled sometime before the end of times.

Second email said:

"We are not able to assist customers in enabling their accounts at this time."

The third basically said to still wait, Apple is revamping security systems, nothing can be done until that is fixed.  In the meantime I have missed out on work opportunities (I review educational items, many of which are apps) because I can't download anything, I can't even update the aps I have.  Beyond frustrating. 

I find it hard to believe that Apple has frozen all account resets for so long.  Has anyone had any luck the last few weeks? 

I am having the same issue and here are my particulars:

My iTunes account was hacked earlier this year and $300 were fraudulently charged to my credit card. I disputed the charges with my credit card company and was issued a new card. I updated iTunes with the new card information and was able to download and install one purchase.

A little over a week ago, I purchased an iPhone. While trying to download a free app, I received the error "Your Apple ID has been disabled". I tried reset the ID by changing my password, but after several attempts without enabling my ID I contacted customer service by email.

It took two days to receive an answer, but was told that my account had been disabled due to the chargebacks from my credit card bank. All I had to do to re-enable the account was provide my home address. I sent my home address along with the explaination that my account had been hacked which received an immediate reply that Apple would have to investigate further.

Four days later, I sent an inquiry as to the status of my request and was told the same as the previous poster that Apple is revamping security and my ID cannot be re-enabled indefinitely.

I'm beginning to regret purchasing an Apple product beyond the iPod.

No hack, no nothing ...

When i try to connedt on my Apple ID on iPhone it keep saying

This Apple ID has been disabled for security reasons" alert appears

REPAIR THIS !!!! I need to use my freakin account to buy **** from your store.