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ichat screen all white when screen sharing

22399 Views 111 Replies Latest reply: Jun 17, 2013 7:12 AM by DPSG-Scout RSS Branched to a new discussion.
  • Shannon Weiss Calculating status...
    Currently Being Moderated
    Aug 18, 2012 11:28 PM (in response to iSky777)

    Sky, so sorry to hear you had so much trouble getting things to work, even with Apple's help. My guess is that they're just not seeing it there, so they're not on top of how to fix it.

     

    Yes, I have everything working now. I deleted the upgrade for Remote Desktop Client and restored the previous version. That worked on both my client's and my computers. Then we both upgraded to Mountain Lion and the problem disappeared entirely. Do you suppose that version 3.6 is only Mountain Lion compatible?

     

    Anyway, everything works now in both Lion and Mountain Lion.

     

    gpheff, Davyx posted a step-by-step here: https://discussions.apple.com/message/19150052#19150052 Hopefully that will help.

     

    Thanks again, everyone. I really appreciate all the tips your shared.

  • hakanfolkesson Level 1 Level 1 (10 points)
    Currently Being Moderated
    Aug 19, 2012 12:58 AM (in response to Shannon Weiss)

    We got iChat screen sharing working fine again today

     

    We have NOT made any changes to any settings. It all just started to work again.

     

    Have not been testing it for a week and trying to work with teamviewer.com instead.

     

    I'm glad iChat seems to be working again.

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Aug 19, 2012 11:48 AM (in response to iSky777)

    Hi,

     

    Apple, do you read this stuff or what?! This update you pushed out to millions has screwed our iChat up! We, the users, have identified the problem, now can you please get it fixed?!

     

    Technically the only Apple people who might read these Posts are the Hosts.

    The Hosts are looking for infringements of the Term of Use.

     

    Generally speaking under the previous software that ran the Discussions each areas had a Category level and then Forum Level.

    In some area these Forums have become what are now called Categories that are tags for larger "Communities"

     

    One good thing about the old system was that Hosts monitored their "Own forums" to some extent.

    This in turn meant that regular posters could post in the Lounge under a forum called "New Notable Issues"
    I have lost track of which Hosts might watch "iChat" more than the others and I have not used the New Notable Category tag in a while.

     

    Another route is http://www.apple.com/feedback/ichat.html

     

    After 40+ hours of phone support with Apple and AT&T (isp) and countless more hours searching the net for answers, I was FINALLY able to fix this issue which was driving me crazy the past month or so!!!! Unbelievable that no one in Apple camp had a clue about this...

     

    At the end of the day you are talking to guys a gals that are dealing with people that can't find the ON key or the "Any" key.

    Deep insider knowledge of any app is unlikely due to the fact they are spending 7 or 8 hours a day on the phone and not actually using a computer.
    Problem solving becomes a task related to making it a conversation using the same terms which tends to be script based to get yes and no answers at first.

     

    They are also dealing with answers to something that has been solved and had articles written and a knowledge base link to that article.

    Their thinking then becomes if it is not in the Knowledge Base it is not an issue.

     

     


    7:48 PM      Sunday; August 19, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Aug 19, 2012 11:54 AM (in response to toutla)

    Umm,

     

    The Issue is with iChat and Screen Sharing.

     

    Although iChat uses the same ARD engine it is independent of the System Preferences Settings for Screen Sharing or Remote Access

    (You can't do System Preference > Screen Share and Remote Access at the same time as the VNC app that does Screen Sharing also uses the ARD engine)

     

     


    7:54 PM      Sunday; August 19, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • iSky777 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 19, 2012 12:18 PM (in response to Shannon Weiss)

    Hey Shannon, glad you got it sorted out too!

     

    hakanfolkesson said that it just started working again yesterday on its own. Maybe they already fixed it? But I'm not too keen to re-install that update and try...

     

    At least we're back to normal functions!

     

    Thanks again to everyone in this thread!

     

    Oh, and gpheff:

     

    As Shannon linked, Davyx posted a step-by-step here: https://discussions.apple.com/message/19150052#19150052

     

    The only step he didn't include which threw me off at first was that he says just to "Restore" the files, but I was not able in Time Machine, to go to System--> Library--> etc.. to "Restore" them through TM, so I finally figured out I had to NOT enter TM but just to doubleclick my TM HD on the desktop, go into the backup files themselves, then I chose a backup folder from earlier than July 20th (as that seems to be around the time of the 3.6 ARD update), and once I went into the backup files for that date, I was able to find my User, System, Library etc... pulled the four ARD files on to my current desktop, ejected my TM drive, then navigated to the same spot on my present desktop (System--->Library---> etc.. (the steps on Davyx instructions), took the four files there and trashed them (didn't empty trash though just in case there was an issue) and then dragged the files on my desktop pulled from prior backup and dropped them in, restarted machine and voila! All was good in the world again (oh and then once everything was working I of course emptied my trash.)

     

    I also copied those working 4 files into a folder and then I sent it to 3 of my friends/family and screen shared with them and fixed theirs up too

     

    The only person now having any issue is my Grandma who is on Mountain Lion and her screen share is grayed out (totally different issue than the white screen we were all getting). We can all share our screens with her but she is not able to share with us. Not sure what's up with that but...?

     

    Good luck to everyone who hasn't fixed it yet! The solution is here though!

     

    -Sky

  • iSky777 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 19, 2012 12:22 PM (in response to Ralph Johns (UK))

    Thanks for confirming this Ralph. I almost tried to mess with those settings thinking it might be the culprit for my grandma's iChat screenshare grayed out issue, but then I checked against my own settings and noticed none of that stuff was checked off on my mine (except screensharing since I do in home scrensharing to my other machines)

     

    -Sky

  • iSky777 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 19, 2012 12:23 PM (in response to Ralph Johns (UK))

    Thanks for that link. I'll submit my info there!

     

    -Sky

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Aug 19, 2012 12:34 PM (in response to iSky777)

    Hi Sky,

     

    In the Finder (As the Front app) use the GO Menu > GO to Server

    Instead of SMB://(IP Address) to get to windows machines on your LAN (or Macs with SMB enabled) or using AFP://(IP Address) for Apple File Protocol  to connect yo can use VNC:// and Screen Share to the Mac at that IP.

     

    IF you know the Public IP of their router and they have Port Forwarding set up to pass that on to the Computer you can do it over the internet

     

    iChat just sort all that out for you and add a Audio Chat  (well actually iChat regards it as  an Audio Chat with the VNC connection as an extra)

     

     


    8:34 PM      Sunday; August 19, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Davyx Calculating status...
    Currently Being Moderated
    Aug 19, 2012 8:46 PM (in response to iSky777)

     

    As Shannon linked, Davyx posted a step-by-step here: https://discussions.apple.com/message/19150052#19150052

     

    The only step he didn't include which threw me off at first was that he says just to "Restore" the files, but I was not able in Time Machine, to go to System--> Library--> etc.. to "Restore" them through TM, so I finally figured out I had to NOT enter TM but just to doubleclick my TM HD on the desktop, go into the backup files themselves, then I chose a backup folder from earlier than July 20th (as that seems to be around the time of the 3.6 ARD update), and once I went into the backup files for that date, I was able to find my User, System, Library etc... pulled the four ARD files on to my current desktop, ejected my TM drive, then navigated to the same spot on my present desktop (System--->Library---> etc.. (the steps on Davyx instructions), took the four files there and trashed them (didn't empty trash though just in case there was an issue) and then dragged the files on my desktop pulled from prior backup and dropped them in, restarted machine and voila! All was good in the world again (oh and then once everything was working I of course emptied my trash.)

     

     

    My explanations were what I really did. I could access to the system files with Time Machine, I didn't have to doubleclick on the Time Mchine hard drive and select the files as you did.

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Aug 20, 2012 11:58 AM (in response to Davyx)

    Same here

     

    Open this path/route to the required folder

    RemoteManagement
    Uploaded with Skitch!

     

    Then click the Time Machine icon in the Dock

    Screen Shot 2012-08-20 at 19.47.34
    Uploaded with Skitch!

     

    Either chose a date on the right or use the Arrows to check all the Saved version of that folder for when the Dates change (it is best if you use a Date display like Modified rather than Created - See View Menu > Show View Option in the Finder)

     

    Highlight the item when you have found it and Press th Restore button, which will be active, on the right.

    This will bring the items back to the Today "screen" and place it there.

     

     

     


    7:58 PM      Monday; August 20, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • chemmanshawn Calculating status...
    Currently Being Moderated
    Aug 20, 2012 10:40 PM (in response to Ralph Johns (UK))

    Hi Ralph et al.,

     

    Here is an update with respect to my specific incidence with this issue.  I doubt that the path that has led to the resolution of my case will help with the others that are reporting a "white screen" issue while using iChat, but I thought that I'd go ahead and report it nonetheless.  Perhaps it might help shed some light onto the issue as encountered by other users in the Support Community.

     

    In my instance it appears that the issue was caused by an old, residual copy of the Apple Remote Desktop administrative software (ver 2.2) that was still on my computer (iMac 2.66 GHz Intel Core 2 Duo running Mac OS X version 10.7.4 (Lion)).  The software was a carry over from an older iBook G4 (circa 2005) when I performed a "Migration Assistance" when I purchased the iMac (circa 2009).  At any rate, once I uninstalled / removed that application I was able to download the "Remote Desktop Client Update version 3.6.0" that is mentioned elsewhere on this post.  I did happen to run a check for "Software Update ... " both immediately before, and after, removal of the ARD Administrative software.  In the "before" instance I received a "Your Software is Up to Date" response; in the "after" instance I was notified that I could update the "Remote Desktop Client version 3.6.0", which I did.

     

    Now, at this point, I was still getting the "white screen of immense frustration" when attempting to perform iChat screen sharing from the remote computer that I mentioned in my first post.  However, upon performing one of the suggested remedies mentioned by others in this discussion ... namely that of lowering the screen resolution of the remote computer via "Displays" in "System Preferences" ... that, viola, screen sharing was a success. Specifically, we set the screen resolution of both computers so that they matched each other.  I haven't played around with the settings so I don't know if it was simply lowering the screen resolution of the remote computer or that they actually have to match each other ... but I've this is how I've been able to resolve my specific issue.

     

    Many, many thanks to Ralph Johns and the others who have been reporting efforts and solutions at this Discussion post.  It kind of seems like a thankless job of trying to herd cats!  But your efforts are sincerely appreciated.

     

    Cheers,

     

    chemshawn

  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Aug 21, 2012 2:00 PM (in response to chemmanshawn)

    Hi,

     

    Thanks for the extra info.

     

    As you surmise it is difficult to say if it will apply to others.

    However Migration to new computers which may have been updated later is likely to strike a few bells here and there.

     

     


    10:00 PM      Tuesday; August 21, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • henleynatural Calculating status...
    Currently Being Moderated
    Aug 24, 2012 7:11 AM (in response to Theotis)

    I have an iMac (Lion 10.7.4) and my sister has a MacBook Air (Lion 10.7.4).  When I share the iMac screen with the MacBook the white-screen appears on the MacBook with both iChat and iMessage .  I lowered my iMac display resolution to 1600x900 and the MacBook can now see the iMac screen.

  • Peterfromct Calculating status...
    Currently Being Moderated
    Aug 28, 2012 3:37 PM (in response to lhotka)

    I have the white screen issue as well. The remote viewers of my screen see white. If I disconnect my Cinema Display it solves the problem. Not what I'd like to do. I'm doing CAD work and the 15" display is not really adequate for me.

     

    I'll read on and repair permissions. Unless I see something else. I could not find "apple remote desktop" at all.

  • Peterfromct Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 28, 2012 3:39 PM (in response to Ralph Johns (UK))

    Now I see the excellent screen shot help. Thanks Ralph!

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