Currently Being ModeratedAug 19, 2012 2:30 PM (in response to Maria Folsom)
Be brave, and click "Switch" so that AirPort Utility can communicate with the AirPort Express.
If you don't, then the AirPort Express setup will be canceled and you will have to start all over again...and make the same "switch" decision all over again.
Once the Express is setup, be sure to switch back to your normal wireless network.
Currently Being ModeratedAug 19, 2012 6:22 PM (in response to Bob Timmons)
Thank you, Bob, I will be brave! Your posts are helpful!
Currently Being ModeratedAug 19, 2012 6:26 PM (in response to Maria Folsom)
You do have the option to connect an Ethernet cable from your Mac to the Express to configure it that way. You won't have to "switch" networks this way.
Once the Express is configured, you can disconnect the Ethernet cable.
Currently Being ModeratedAug 19, 2012 6:31 PM (in response to Bob Timmons)
I don't have "Ethernet cable" and I assume it's something I have to buy . . . . being cheap as well, I suppose I'll try the Switcheroo. But thank you for this piece of information, Bob - I'm learning.
Currently Being ModeratedAug 20, 2012 7:35 PM (in response to Bob Timmons)
Bob, I had a big failure today. I clicked on Airport Extreme and "Switch," and chose the option "Extend the range of network." I answered the other required questions (password, etc.) then waited for Airport Utility to "Upgrade" the system. After about 3 minutes Airport Utility says that the network cannot be found! The whole internet service was down! Did not even appear in the Airport menu. The base station no longer appeared in the left column, and I had to reset and re-enter the base Extreme all over again.
Then I tried again but this time used Airport Express first. It said that my network "could not be found." I tried again the original way - I am embarrassed to tell how many times I tried this. Finally I gave up. I will be returning the Airport Express gizmo to amazon.com for a refund. I don't know how other smart people accomplished this, but apparently the range cannot be "extended' on Airport Extreme, so I sure don't need the Extender.
I wish I could learn something from this frustrating experience, other than I am not very capable, and Apple products are not all they are cracked up to be.
Currently Being ModeratedAug 20, 2012 7:50 PM (in response to Maria Folsom)
Truly unfortunate that you are having so much difficulty.
I believe that any new product has 90 days of free phone support at Apple. You talk to someone in California who will stay on the phone and walk you through the setup if you are having problems.
Currently Being ModeratedAug 21, 2012 7:59 AM (in response to Bob Timmons)
Thank you, Bob. That's encouraging. Will try.
Currently Being ModeratedAug 21, 2012 2:26 PM (in response to Maria Folsom)
IM having the exactly same prob, set up extreme today all fine then fun starts when trying to extend wifi to the airport express!
PUlling hair at moment, did you resolve your issues?
CHeers in advance.
Currently Being ModeratedAug 21, 2012 4:42 PM (in response to Sunderlandafclad)
Andy, do not despair. Thanks to Bob Timmons (see the above post) I called Apple Tech support and requested free phone support. It worked! I could try to explain what I did, but it is truly too complicated. And don't feel stupid - - it is NOT in the manual, and it is NOT intuitive or self-explanatory. If you fill out the tech support quetionnaire, ask them to waive the fee, and ask them to call you back, you will get someone to walk you through this.
I felt so frustrated yesterday but Bob Timmons' suggestion was right on.
I recommend this before you call: have serial numbers ready for both the Extreme and Express; have the Express unit in the room with you (a room with an electric outlet) and have your Airport Utility ready.
Currently Being ModeratedAug 21, 2012 4:43 PM (in response to Bob Timmons)
Bob, thank you for encouraging me to call Apple! It worked! A patient techie talked me through it. Now I just have to figure out correct placement and configuration of the two components. Much appreciated!