5 Replies Latest reply: Aug 27, 2012 10:46 AM by Smiler*
Smiler* Level 1 Level 1 (0 points)

I used to have an HP printer which I've long ago replaced, but it seems I didn't uninstall the software properly, so I got an app store notification yesterday for a new HP software update that I don't want or need. I've gone through my mac and searched for/deleted all HP files. Now I don't know how to get rid of that red notification dot on my dock. I've searced around the forum and saw a suggestion to reset the notifications under the "account" page. I did that, i.e. "reset all warnings for buying and dowloading". Several times. I tried quitting and opening the app store and going over the procedure again, but the notification won't go away! What do I do next?


MacBook Pro (15-inch Early 2011), Mac OS X (10.7.3)
  • 1. Re: Why can't I get rid of an update notification?
    4stix Level 1 Level 1 (85 points)

    Hello Smiler*,

    Thanks for the post.  I've included some steps below that should assist in removing all HP software from your system and consequently removing the update notifications.  If you choose to reset the printing system be aware that it will remove all printers in your Print and Scan.  If you have the software for your current printers installed, you can then simply re-add your current printer.  I hope this helps.  Good Luck!

    Scrubber

    1. Open the HP Uninstaller (Finder --> Applications --> Hewlett-Packard --> HP Uninstaller)

    1. 2. On the screen where you select your product, press and hold the Ctrl, Opt, Apple keys (all 3 keys in the bottom left of your keyboard) while clicking uninstall. You should receive a warning message asking if you are sure you want to uninstall ALL HP Software.
    2. 3. Authenticate with your user name and password.
    3. 4. Let the scrubber do its thing, then click Finish.

    RDP

    Repair Disk Permissions

    1. 1. Open the Applications Folder
    2. 2. Open the Utilities folder
    3. 3. Double-click Disk-Utility
    4. 4. Highlight your active hard drive/partition (Macintosh HD by default)
    5. 5. Ensure that you are on the First Aid tab, and click the button labeled Repair Disk Permissions.
    6. 6. Once Complete, reboot the Mac.

    Reset Printing System

    Reset the Printing System

    (CAUTION: this will remove ALL printers from your Print & Fax/print Queue).

    1. 1. Open System Preferences --> Print & Fax
    2. 2. Right click the box with the printers
    3. 3. Click Reset Printing System)
    4. 4. Authenticate with your user name and password.
  • 2. Re: Why can't I get rid of an update notification?
    Smiler* Level 1 Level 1 (0 points)

    Thanks for the info 4stix, the only thing is I can't do as you instructed, because having done a search and delete of all files labeled HP, I also unthinkingly removed the uninstaller. Is there a way I can either uninstall any remaining files manually, or else download just the uninstaller from somewhere?

  • 3. Re: Why can't I get rid of an update notification?
    seventy one Level 6 Level 6 (8,990 points)

    You could go to the HP site which also offers an uninstaller.   You simply feed in your machine details as if you were going to update the software.   Because you need to completely uninstall first, that is the option first offered to you.

  • 4. Re: Why can't I get rid of an update notification?
    4stix Level 1 Level 1 (85 points)

    Hello again Smiler*,

    Sorry for the delay.  No problem, Seventy One is correct.  You can go out to HP.com and download the S/W and begin the uninstalll process.  Good Luck!

    http://www8.hp.com/us/en/support-drivers.html

  • 5. Re: Why can't I get rid of an update notification?
    Smiler* Level 1 Level 1 (0 points)

    Thank you both for your advice. Finally the notification disappeared on it's own, not sure why, but it's all good!