Currently Being ModeratedAug 21, 2012 6:44 AM (in response to rsr73)
See this older thread for a few ideas regarding the 13010 error.
Currently Being ModeratedAug 21, 2012 8:45 AM (in response to planb77)
thanks planb77 but these users seem to have a problem getting itunes to load whilst getting that error message - my problems are occuring during the sync process. I've followed their advice anyway but it makes no difference.
Currently Being ModeratedAug 21, 2012 8:49 AM (in response to rsr73)
I'm not sure I follow you exactly when you say:
but these users seem to have a problem getting itunes to load whilst getting that error message
So can they open iTunes, browse their content, and play it without any problems?
Currently Being ModeratedAug 21, 2012 9:41 AM (in response to planb77)
no, I can open iTunes, browse content and play on my laptop with no problems but am having trouble syncing with my iPod.
The users in the previous discussion are actually unable to open iTunes at all but are receiving the same error message.
Currently Being ModeratedAug 21, 2012 9:43 AM (in response to rsr73)
Yes, I noticed that, but the same advice still applied, which is why I linked it to my first post. Have you tried rebuilding your iTunes library yet to rule out a corrupt iTunes library?
Currently Being ModeratedAug 21, 2012 10:05 AM (in response to planb77)
Not done that yet so I'll give it a go - thanks for all your help
Currently Being ModeratedAug 21, 2012 11:44 AM (in response to rsr73)
No problem. Report back with the results.
Currently Being ModeratedSep 7, 2012 1:12 AM (in response to rsr73)
rsr73 - I have exactly the same problem with my Ipod Classic with Windows 7. Have you managed to solve your issue? If so what worked for you? Am tearing my hair out!
Thanks in advance.
Currently Being ModeratedSep 7, 2012 1:49 AM (in response to RTSJ)
First I tried using all the different USB ports on my computer as opposed to the one I usually use and I managed to get a full sync eventually but without some of the content ie. album cover artwork, but at least I got past the error 13010 message. Then I recreated my iTunes library and playlist as suggested by planb77 http://support.apple.com/kb/HT1451 and it seems to have done the job. It still came up with various messages telling me that my iPod could not be synced but by ignoring these and letting it carry on it synced anyway. I have only synced once since doing this and I was that relieved I haven't tried again since so I don't know whether it is now permanently fixed!!
I hope this works for you - I know your frustration.....
Currently Being ModeratedSep 7, 2012 3:12 AM (in response to rsr73)
Thanks so much for your very speedy response. I did as you suggested (including plannb77's recreation of library suggestion), but with the same frustrating results. The Ipod starts copying from my library, then randomly hangs at one song. It's a different song each time, so nothing to do with the data available as such. I have had my Ipod checked by Apple, and the hardware (incl usb cable) is working fine. Essentially what happens is somewhere between song 200-450 the copying process stalls and just hangs until an error message pops up - usually an error 50,53 or 69. I also, like you, have had to ignore the can not sync warnings.
Any further ideas? PC people won't help as they say it's nothing to do with them. Mac service centres can't help as their hardware is fine. Microsoft sites don't seem to address the problem.
Feel like buying disc-man!
Currently Being ModeratedSep 7, 2012 11:55 AM (in response to RTSJ)
Hi again RTSJ,
I'm sorry that didn't work - it sounds like it's doing exactly the same as mine which makes me think that maybe it was a fluke that mine synced in the end!! I did read something in one of the help manuals about putting the iPod into disk mode to solve various issues, I don't know whether it might be worth trying that?
Let me know how you get on, I might be brave and try to re-sync mine tomorrow and see if it works again!!
Currently Being ModeratedSep 14, 2012 11:35 PM (in response to rsr73)
Hi rsr73 again,
Thanks again for the suggestion, but alas even that (disk mode) didn't work. The most I can transfer is around 440 songs then, the whole thing hangs, and I have to eject - sometimes with the random 440 songs on my Ipod and sometimes it just wipes them all. Even got an IT technician to come in - he spent 4 hrs getting nowhere on it! Given all that, if this does seem like the same issue you had - perhaps you were a little lucky with the sync so perhaps you shouldn't try that again until absolutely necessary?
Currently Being ModeratedJan 16, 2013 12:18 PM (in response to rsr73)
First, delete iTunes Library Genius.itb
and consider turning Genius off in the iTunes store (under Store tab).
Currently Being ModeratedFeb 10, 2013 5:59 PM (in response to rsr73)
I have encountered the same exact issue with the same exact product (7gen 160gb Classic) only with multiple computers (with different libraries, different operating systems and different versions of itunes). Does anyone know if the error will occur with multiple ipods?
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