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NEED TO RESET MY SECURITY QUESTIONS!

208 Views 2 Replies Latest reply: Aug 21, 2012 11:14 AM by Javierismo1 RSS
Javierismo1 Calculating status...
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Aug 21, 2012 8:46 AM

1 mouth waiting for apple support! and nothing... i'm so furious with apple support, is a ****! i need reset my security questions, i know the answer but still say "wrong answer"!

 

 

is a ****!, im so furious!

iTunes, OS X Mountain Lion, Need to reset!!!!!!!
  • Winston Churchill Level 10 Level 10 (81,665 points)
    Currently Being Moderated
    Aug 21, 2012 10:15 AM (in response to Javierismo1)

    Welcome to the Apple Community.


    Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.


    Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.


    Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive.

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