Skip navigation

keyboard: some keys not working

12765 Views 18 Replies Latest reply: Feb 20, 2013 9:08 AM by Patchlord RSS
1 2 Previous Next
123pleasehelpme Calculating status...
Currently Being Moderated
Aug 21, 2012 8:16 PM

Some keys not working.  Need help/suggestions.  Not great with computers so PLEASE give details/steps re: how to do what you suggest - thanks!


Details: intel based iMac running snow leopard 10.6.8.  Apple wireless/bluetooth keyboard (came with the iMac).


Some keys suddenly stopped working:  space, tab, capLock, option key to the right of space bar (one on the left works), down arrow


The problem happens in various programs (safari, pages, etc)


The keyboard is fine on another iMac

A different keyboard is fine on this/the involved iMac

(nutshell: keyboard works fine - computer works fine, unless they're together)


Here's what's been tried/checked:

-checked the settings for universal access ("mouse keys" are off) and checked for any bluetooth keyboard shortcuts.

-in system preferences "speech" is not set for "speak selected text when the key is pressed" - this is not checked/selected

-tried creating a new user but had the same issue so it's computer-wide rather than just a user account

-removed the keyboard and reconnected (using the +/- signs and "disconnect" and putting in a new code of numbers to pair keyboard)

-language/text is set for english

-did the keyboard viewer and the keys in question did NOT highlight when pressed (but don't forget the entire keyboard is fine on a different computer so thekeys aren't the issue)

-"slow keys" is turned off re: keyboard in system preferences.


Any help is welcomed.  It's frustrating knowing the keyboard works, just not with this computer.  Please help.  Many thanks!

imac, Mac OS X (10.6)
  • rkaufmann87 Level 8 Level 8 (40,505 points)
    Currently Being Moderated
    Aug 21, 2012 8:29 PM (in response to 123pleasehelpme)

    Please do an SMC reset, you can find detailed instructions by clicking iMac SMC and PRAM reset.

  • RRFS Level 5 Level 5 (4,425 points)
    Currently Being Moderated
    Aug 22, 2012 4:29 PM (in response to 123pleasehelpme)

    Can you try using another keyboard and see if the issue is the keyboard or the iMac?

  • rkaufmann87 Level 8 Level 8 (40,505 points)
    Currently Being Moderated
    Aug 22, 2012 6:25 PM (in response to 123pleasehelpme)

    Do each of the resets I provide in my initial post at least 2-3 times back to back.

  • rkaufmann87 Level 8 Level 8 (40,505 points)
    Currently Being Moderated
    Aug 22, 2012 7:04 PM (in response to 123pleasehelpme)

    You can try restarting in Safe Mode, this will clear some caches it's possible one is corrupt. If that doesn't work try another keyboard with the computer it may be the keyboard itself.

  • rkaufmann87 Level 8 Level 8 (40,505 points)
    Currently Being Moderated
    Aug 22, 2012 8:22 PM (in response to 123pleasehelpme)

    If another keyboard works OK, then it's probably your keyboard. Swap it out.

  • noonedog Calculating status...
    Currently Being Moderated
    Feb 1, 2013 12:27 AM (in response to 123pleasehelpme)






















  • Patchlord Calculating status...
    Currently Being Moderated
    Feb 9, 2013 8:53 AM (in response to 123pleasehelpme)



    I'm having a similar issue. When I hit the sapce bar, I get a space and a slash; when I hit 0 the keyboard shuts down; delete maxes out the volume and Tab also activates esc. I've reset the PRAM, created another user, erase keyboard preferences and nothing worked. I still haven't tried the keyboard on another mac or a new keyboard. That's my next step, but I was wondering if there's any way to reset the keyboard.


    Any help would be appreciated.


    Thanks and tchau!

1 2 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.