1 2 Previous Next 18 Replies Latest reply: Aug 23, 2012 8:52 PM by Anthony Tomasino
mandikins88 Level 1 Level 1 (0 points)

As above, i have successfully been able to sync what I needed from itunes to my iphone; photos, music, contacts and SMS' appear on my new phone.

However, no call history is stored. Regardless of number dialed, no recent or missed calls are being stored; call history is constantly blank. What can i do?


iPhone 4S, iOS 5.1.1
  • 1. Re: After syncing iphone 4s, no call history stored.
    Anthony Tomasino Level 2 Level 2 (360 points)

    Call history doesn't sync, contacts do. There are third party applications allowing this, but by default it's not really permanent information that is backed up. Is there a number in there you need, or is it just an inconvenience?

     

    Edit: Do you mean that when you restore a backup it's not showing a call history? Or do you mean that you could make a call on your phone right now, and when you go to "recents" nothing is shown there? If so, try clearing your call history, even if it's blank. It caps out at a certain number and I have heard it can bug out. Does it let you hit "edit" and then "clear" on that page?

  • 2. Re: After syncing iphone 4s, no call history stored.
    mandikins88 Level 1 Level 1 (0 points)

    I dont mind that my call history didnt sync thats fine. Just now after my sync, no call history will store whats so ever. New calls made (one 1 minute ago) doesnt store.

     

    EDIT; when i look in recent - all or missed calls, no clear call history / edit is avail to clear anything. So my call history remains currently blank and won't store calls incoming/out going at all.

     

    It just means I dont know whos called me and when/the duration of the call etc.

  • 3. Re: After syncing iphone 4s, no call history stored.
    Anthony Tomasino Level 2 Level 2 (360 points)

    Is your phone jailbroken?

  • 4. Re: After syncing iphone 4s, no call history stored.
    mandikins88 Level 1 Level 1 (0 points)

    No not jail broken and the phone I sync'd from wasnt jail broken either.

    Everything from my sync was sucessful, other then now no call history storing.

  • 5. Re: After syncing iphone 4s, no call history stored.
    Anthony Tomasino Level 2 Level 2 (360 points)

    I'm checking some things out, but while I do- can you think of any apps you may have installed around the same time this started happening?

  • 6. Re: After syncing iphone 4s, no call history stored.
    mandikins88 Level 1 Level 1 (0 points)

    Prior to my back up of iphone - then around syncing time, the last thing I installed was Instagram.

     

    I assume now that i have sync and already backed up, that my current 'back up' would encounter the issue/bug of not storing call history, if i was to re-sync.

  • 7. Re: After syncing iphone 4s, no call history stored.
    Anthony Tomasino Level 2 Level 2 (360 points)

    Seems to be an issue with call_history.db, a file you can delete from the phone's filesystem if you're able to access it, which you're not because you aren't jailbroken (which is a good thing).

     

    It's possible that a backup would NOT produce the same bug if call history is not stored. It's worth a shot. If you'd prefer to try other things, something that would help me is a screenshot of your phone's recent call page. Go to the page, tap the home and lock button at the same time, and a screenshot will be in your phone's photos. Can you put one on here? I'm still fiddling around.

  • 8. Re: After syncing iphone 4s, no call history stored.
    sberman Level 7 Level 7 (24,490 points)

    While Anthony's looking ...

     

    Another thing to consider is that your cellular service provider very likely can provide you (online) with all the information you're looking for -- at least the sent and received completed calls, times, and durations.

  • 9. Re: After syncing iphone 4s, no call history stored.
    mandikins88 Level 1 Level 1 (0 points)

    Thats what i assumed; ii did google it and the only thing I found was editing stuff when the phone is jail broken and I dont want to do that.

     

    I sync'd my current phone twice (one sync to my current phone, one sync to a new phone that im returning as I dont need it (Telstra sold me additional phone without needing it.) During both syncs using the same back up and 2 different phones, the error of no call history happened. So i assume somewhere in my original back up there was a bug.

     

    This is a photo just now - i have made numerous calls but none storing as you can see

     

    photo.PNG

  • 10. Re: After syncing iphone 4s, no call history stored.
    mandikins88 Level 1 Level 1 (0 points)

    I do understand that and thats OK - its more for the future. If i call someone and forget the time I called them or they called me, I dont know how long its been since i called, duration of call and so on. Its more annoying then anything.

     

    Thanks for your help guys

  • 11. Re: After syncing iphone 4s, no call history stored.
    Anthony Tomasino Level 2 Level 2 (360 points)

    It's a permissions error on the file. The file is read-only except to the iPhone itself, but something may have messed it up. Your best bet is to restore it as a brand new phone, THEN restore a backup of your information to it. Like you said, unless you jailbreak and delete the file itself (I don't even know if I'm allowed to condone jailbreaking on here) it may be your only option.

  • 12. Re: After syncing iphone 4s, no call history stored.
    mandikins88 Level 1 Level 1 (0 points)

    Cool i understand that. If i was to restore the phone as new, then back it up using my current phone settings for back up, wouldnt the back up then also re-create the bug/issue. Ie, when backing up it will store the permission error?

  • 13. Re: After syncing iphone 4s, no call history stored.
    Anthony Tomasino Level 2 Level 2 (360 points)

    I don't think so. Unless I'm mistaken, recent/missed calls are not backed up. Just settings and actual content. When you completely wipe and factory restore the phone, the file system should be repaired and that database should have the proper permissions. I'm fairly confident it would be fine, but if you want to make sure just do this:

     

    1. Wipe the phone. Complete factory reset, get rid of everything.

    2. Afterwards, set it up as your phone again but do not sync. Basically, get it to where it has your phone number affiliated and can make calls, but that's it.

    3. Call a few random numbers and just hang up right after you call. See if they're in recent calls.

     

    If you do this and it works fine, go ahead and sync all your stuff back. It should still work. If it doesn't, at least we know it IS the backup that's corrupted. But like I said, the root filesystem of the phone should not be in the backup, just content to populate the device.

  • 14. Re: After syncing iphone 4s, no call history stored.
    mandikins88 Level 1 Level 1 (0 points)

    Cheers, ill do this now and get back to you once its done. I'll repost and get back to you.

    Appreciate it

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