1 2 Previous Next 17 Replies Latest reply: Jan 18, 2013 10:23 AM by Fearb
brucefromcanterbury Level 1 Level 1 (0 points)


iTunes will not recognise my CD/DVD drive but other windows programs does


Windows 7, iTunes
  • 1. Re: iTunes will not recognise my CD/DVD drive
    b noir Level 9 Level 9 (71,995 points)

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    to get CD diagnostics.bmp

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.bmp

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • 2. Re: iTunes will not recognise my CD/DVD drive
    brucefromcanterbury Level 1 Level 1 (0 points)

    Here's the info

     

    Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)

    System manufacturer System Product Name

    iTunes 10.2.2.12

    QuickTime 7.6.9

    FairPlay 1.11.17

    Apple Application Support 1.5.1

    iPod Updater Library 10.0d2

    CD Driver 2.2.0.1

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 3.4.0.25

    Apple Mobile Device Driver 1.55.0.0

    Bonjour 2.0.5.0 (214.3)

    Gracenote SDK 1.8.2.457

    Gracenote MusicID 1.8.2.89

    Gracenote Submit 1.8.2.123

    Gracenote DSP 1.8.2.34

    iTunes Serial Number 0040B0400138AD20

    Current user is not an administrator.

    The current local date and time is 2011-05-02 23:12:22.

    iTunes is not running in safe mode.

    WebKit-accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

    Video Display Information

    ATI Technologies Inc., ATI Radeon HD 4600 Series

      

    **** External Plug-ins Information ****

    No external plug-ins installed.

    iPodService 10.2.2.12 (x64) is currently running.

    iTunesHelper 10.2.2.12 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

    **** CD/DVD Drive Tests ****

    No drivers in LowerFilters.

    UpperFilters: GEARAspiWDM (2.2.0.1),

    B: HL-DT-ST DVDRAM GH22LS50, Rev TL03

    Audio CD in drive.

    Found 16 songs on CD, playing time 62:58 on Audio CD.

    Track 1, start time 00:02:33

    Track 2, start time 03:16:25

    Track 3, start time 07:08:50

    Track 4, start time 10:59:65

    Track 5, start time 15:38:50

    Track 6, start time 19:56:65

    Track 7, start time 24:21:48

    Track 8, start time 28:47:25

    Track 9, start time 32:04:43

    Track 10, start time 36:14:23

    Track 11, start time 40:20:10

    Track 12, start time 44:06:20

    Track 13, start time 47:14:20

    Track 14, start time 51:00:68

    Track 15, start time 56:10:15

    Track 16, start time 58:42:55

    Audio CD reading succeeded.

    Get drive speed succeeded.

    The drive CDR speeds are: 4 8 16 24 32 40 48.

    The drive CDRW speeds are: 4.

    The drive DVDR speeds are: 4.

    The drive DVDRW speeds are: 4.

      

      

    The diagnosits can see the drive under 'Optical drive detected' and passes all the tests but it does not show up under 'Devices' (on the left hand panel).  I've tried repair under Control Pane/Uninstall a program (twice) removed and re-installed iTunes.  I don't believe the problem lies with my drive OR Windows as the drive is visable in all my other programs (Windows Media Player, Windows Explorer, RealPlayer + all my other software that can access a drive.

  • 3. Re: iTunes will not recognise my CD/DVD drive
    b noir Level 9 Level 9 (71,995 points)

    Yeah, firmware looks good and there's no other obvious issues showing up in there.

     

    What makes and versions of security software are you running on the PC, bruce? (On rare occasions, if (say) a firewall rule for iTunes is dodgy, and interferes with a Gracenote query in just the right/wrong way, it can prevent a CD from showing up in the Devices column.)

  • 4. Re: iTunes will not recognise my CD/DVD drive
    brucefromcanterbury Level 1 Level 1 (0 points)

    I use Windows Firewall (6.1.7601.17514) and AVG Anti Virus 2011 (10.0.1325) both show no evidence of blocking iTunes.

  • 5. Re: iTunes will not recognise my CD/DVD drive
    b noir Level 9 Level 9 (71,995 points)
    I use Windows Firewall (6.1.7601.17514)

     

    Quickly doublechecking on that one just in case.

     

    iTunes is showing as an allowed feature or program, as per the following document?

     

    How to enable iTunes in the Windows Vista and Windows 7 Firewall

     

    If it is, let's try recreating the rule, just in case. (Rules can go bad, especially just after an install of iTunes, or an update to a higher version.)

     

    Quit iTunes first. Remove iTunes from the allowed list. Restart the PC. Add iTunes back in to the allowed list. Restart the PC again and try launching iTunes. Any better luck with CDs in your Devices column?

     

    If not ... I had another look at the diagnostics and finally (sorry about that) noticed something a bit odd.

     

    Current user is not an administrator.

     

    Is that true? Or does your Windows user account have full administrative rights? (If you are an administrator, the error in the diagnostics results might indicate some odd iTunes permissions problem.)

  • 6. Re: iTunes will not recognise my CD/DVD drive
    brucefromcanterbury Level 1 Level 1 (0 points)

    I was unable to remove the iTunes rule and could only uncheck the tick box in 'Allow programs to communicate through Windows Firewall', so I unchecked it restarted Windows re-ticked the box and then restart Windows again, this had no effect on seeing the CD/DVD ROM in devices.  I have full administrator rights so it would appear there is some odd iTunes permissions problem.

  • 7. Re: iTunes will not recognise my CD/DVD drive
    b noir Level 9 Level 9 (71,995 points)
    I have full administrator rights so it would appear there is some odd iTunes permissions problem.


    Okay. By way of experiment, we'll try doing a "Run as administrator" then.

     

    First, quit iTunes if you have it open.

     

    In Computer, open Local Disk C:\ or whichever drive you have your program files installed on.

    Open the "Program files (x86)" folder.

    Open the "iTunes" folder.

    Right-click the iTunes.exe file and select "Run as administrator".

     

    When iTunes is running using the Administrator group's permissions rather than your user accounts permissions, are you seeing CDs in your Devices?

  • 8. Re: iTunes will not recognise my CD/DVD drive
    brucefromcanterbury Level 1 Level 1 (0 points)

    Did what you suggested but still not able to see the CD/DVD Rom in Devices.

  • 9. Re: iTunes will not recognise my CD/DVD drive
    b noir Level 9 Level 9 (71,995 points)

    Is it just one particular CD you're having the trouble with, bruce? Or do no audio CDs appear in Devices?

  • 10. Re: iTunes will not recognise my CD/DVD drive
    brucefromcanterbury Level 1 Level 1 (0 points)

    I just tried two other CD's and they do not appear in Devices.  I also changed the AutoPlay options so that iTunes should play a CD automatically when one is inserted.  iTunes opens but does not play the CD or show the CD/DVD ROM in Devices.

  • 11. Re: iTunes will not recognise my CD/DVD drive
    vealangi Level 1 Level 1 (0 points)

    Please look what's wrong with my CD Drive, thanks

    Diagnosis posted below

    -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- ------

     

    Microsoft Windows Vista Home Basic Edition Service Pack 1 (Build 6001)

    MSI MS-7309

    iTunes 10.6.1.7

    QuickTime not available

    FairPlay 1.14.37

    Apple Application Support 2.1.7

    iPod Updater Library 10.0d2

    CD Driver 2.2.0.1

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 5.1.1.4

    Apple Mobile Device Driver 1.59.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.5.502

    Gracenote MusicID 1.9.5.115

    Gracenote Submit 1.9.5.143

    Gracenote DSP 1.9.5.45

     

    iTunes Serial Number 0013A74402FB8828

     

    Current user is not an administrator.

    The current local date and time is 2012-05-27 17:25:48.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

    Video Display Information

     

    NVIDIA , NVIDIA GeForce 7025 / NVIDIA nForce 630a

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    iPodService 10.6.1.7 is currently running.

    iTunesHelper is currently not running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

    **** CD/DVD Drive Tests ****

     

    No drivers in LowerFilters.

    UpperFilters: GEARAspiWDM (2.2.0.1),

     

    E: HL-DT-ST DVD-RAM GH10L, Rev FC09

    Data or MP3 CD in drive.

    Found 1 songs on CD, playing time 03:14 on CDROM-XA media.

    Track 1, start time 00:02:00

    Get drive speed succeeded.

    The drive CDR speeds are:   4 8 16 24 32 40.

    The drive CDRW speeds are:   4.

    The drive DVDR speeds are:   4.

    The drive DVDRW speeds are:   4.

  • 12. Re: iTunes will not recognise my CD/DVD drive
    Stew Pitt Level 1 Level 1 (0 points)

    Change your drive letter from B: to another letter.   B will now work with iTunes.  I just did the same thing.

  • 13. Re: iTunes will not recognise my CD/DVD drive
    b noir Level 9 Level 9 (71,995 points)

    Ohhh, good catch Stew. I missed that entirely when working with bruce.

     

    You're right ... B:\ is usually reserved as a Floppy drive (technically, the non-boot floppy), and it's best not to have an optical drive assigned to B:\

  • 14. Re: iTunes will not recognise my CD/DVD drive
    alanclements Level 1 Level 1 (0 points)

    Thank you Stew.

    I have a DVD and Blu-Ray reader writer and can't get them to work with iTunes. I bought an external DVD writer and that was ok.

    Today, I decided to look into this problem and did a web search. Up came your comment (made just a couple of days ago).

    I put the computer together myself and forced the optical drives to A and B to avoid conflicts with hard drive names. The optical reader seems to work normally otherwise, but audio disks are not recognized by iTunes.

    I took your advice and renamed them - now they work with iTunes.

    Thanks a million - and unthanks to Microsoft who could have either warned me about this (via a message when I assigned letters) or could have fixed the problem as (I assume) no one uses floppies today.

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