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"Cannot connect to iTunes Store." Why?

11246 Views 18 Replies Latest reply: Oct 29, 2012 5:10 AM by M.LOVE RSS
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BeersYourFriend Calculating status...
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Aug 22, 2012 8:04 PM

Both my iPad and iPhone keep showing that i have App Updates. When I enter the Apple Store I can download any apps, to purchase or look through... But, i cannot download any of my 4 Updates. Very strange! just say's "Cannot connect to iTunes Store." Although, I can still look for, and purchase apps? Doesn't make any sense...

 

Yes, I already logged off of my Apple ID Store, in the Settings section. Then resigning back in. Plus I restarted my router, and of course reset both devices, but still nothing...

 

This is happening on both my iPad & iPhone as well!

 

Anyone have the same problem?

Any ideas would be greatly appreciated!

 

Thank You!

Matt

  • AjaxOfSalamis Level 2 Level 2 (235 points)
    Currently Being Moderated
    Aug 22, 2012 8:23 PM (in response to BeersYourFriend)

    It may just be a temporary problem with the iTunes store.  To check this a) open up Safari on both of your devices, and b) go to appleid.apple.com.  If you can get to that website, then your devices can access secure web sites (the iTunes store is a secure web site) and the problem is with the iTunes store.

  • AjaxOfSalamis Level 2 Level 2 (235 points)
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    Aug 22, 2012 8:37 PM (in response to BeersYourFriend)

    I didn't do it.

     

    I dont even have the ability to do it.

  • ashley839 Calculating status...
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    Aug 22, 2012 10:08 PM (in response to BeersYourFriend)

    I am getting the same message, however I somehow have 2 apple id's (I have my original itunes id and then my new one I guess I created when I got my iphone)  I made purchses using both id's on my ipad not realizing it- I have reset my ipad completely, erased everything off manually etc.  I reconnected to my itunes to manually put a few things back on inclduing my music library.  I have app updates (8 of them from my original itunes id) that cannot update because it says canno connect to itunes store- however I can still get into the app store and purchase apps and music.  A few new updates came in yesterday with the second apple ID and it said the saemthing after I entered my password.  This apple ID (the second one) is the one I use on my phone- it works fine on my phone and I can buy songs and apps and update no problem.  I also think I purchsed music with both apple Id's on the ipad.  So we are in the same boat- I don't know what to do.. I am so totally frustrated too!

     

    and to top that off, tried to listen to music via my itunes on my pc today- and ALL of my music library is GONE.  I logged out of one apple ID and checkd the other- gone too! but th music is all still on my phone and ipad- which is confusin th heck outta me-

     

    Any advice?

     

    ashley

  • The Dark Knight Calculating status...
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    Aug 22, 2012 10:40 PM (in response to BeersYourFriend)

    I have the same problem:  The red number indicator in my App Store Icon  is showing, but whenever I try to access the "Updates" panel in the App Store, I always get the error message: "Cannot Connect to ITunes Store."  This, despite the fact that my connection seems to be working fine, both via Wi-Fi or 3G, since I can still browse for Apps in the App Store, check my emails, browse in Safari and access the ITunes App in either.  I already tried signing in and out of my Apple ID and turning on and off my phone, but the problem still persists.  I am using an Iphone 4s with IOS 5.1.1., by the way.

     

    My advice would be to send an email to the ITunes Support Team and just wait for any response.  That, or perhaps the more drastic measure i.e., Reset all settings.  Personally, I have just tried the first.  If I don't get any response within the next 48 hours (as the ITunes Support Team automated mail said it would), I just might try the second more drastic measure.

  • The Dark Knight Level 1 Level 1 (0 points)
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    Aug 22, 2012 11:06 PM (in response to BeersYourFriend)

    Yeah, pretty hesitant to do a Reset myself.  Maybe just waiting for Apple's reply and just updating via our computers are the more prudent courses of action to take for now.

  • The Dark Knight Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 24, 2012 10:03 PM (in response to BeersYourFriend)

    This fix may be able to help you:

     

     

    "UPDATES" PANEL SAYS "CANNOT CONNECT TO ITUNES STORE"

  • jvicks Calculating status...
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    Sep 6, 2012 12:27 PM (in response to BeersYourFriend)

    This fix worked for me! The following did the trick for me: (1) advanced the phone date a year, (2) went back to the Updates panel, (3) got an error message, (4) restored the correct year, and (5) went back to the Updates panel. The Updates panel is now working.

  • sfoxall Calculating status...
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    Sep 8, 2012 9:07 AM (in response to jvicks)

    This worked for me too

  • mtiat1 Calculating status...
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    Sep 9, 2012 6:14 PM (in response to BeersYourFriend)

    Awesome jvicks... your solution worked.  btw beer's my freind too

  • tinamaeb Calculating status...
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    Sep 16, 2012 2:23 PM (in response to jvicks)

    Worked for me thanks!

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