Currently Being ModeratedJan 15, 2012 10:09 AM (in response to mrcod)
I had experienced this problem a few months ago and had originally remedied it with Grognard's fix. This time however, I was unable to import my movie file taken with the iphone 4s into iTunes, even after following Grognard's recommendations. What I did do though this time was connect my USB cable directly to the iMac instead of going through a hub - Problem solved!!
1. Follow Grognard's steps
Step one: turn off and on your iPhone.
Step Two : launch iTunes and iPhoto
Step three : connect the iPhone to the computer
2. Connect the USB cable directly to the computer (do not go through a hub)
3. Import movies into iphoto
These steps worked for me after hours of searching the boards and starting/restarting my computer as well as slinging expletives around the office like a drunken sailor!!
Currently Being ModeratedJan 24, 2012 8:08 AM (in response to derjochen)
I had the same problems as everyone. Tried Grognard's solution several times, rebooting everything. I had lots of movies and images (total 130 items to import). Didn't work until I tweaked the solution.
Here is what extra things I did BEFORE using Grognard's solution.
- I emptied iPhoto trash
- I emptied iMac trash
- I created space on my iPhone so 1/3 of its memory was free.
- I closed all applications
Then proceeded with the usual solution:
- I shut down my iPhone pressing down on the home key and the shut down key in same time until screen goes black, let go, and then it restarted itself.
- I launched iTunes and iPhoto
- I connected my iPhone and imported photos.
Hope that helps.
Currently Being ModeratedJan 27, 2012 2:25 PM (in response to hitit&quit)
Solved my problem! I did one extra item that may or may not have had anything to do with it, but it's worth mentioning. I emptied my trash before plugging in my iphone at the end of the instructions. Cheers! Thanks for the post!
Take a deep breath.
Take 2 minutes to read and apply the following.
Open Activity Monitor (Applications > Utilities > Activity Monitor.app)
In the search window at the top right, search for PTPCamera
Click on PTPCamera in the list of results to highlight it
Click on Quit Process (the red stopsign icon in the upper left of Activity Monitor)
If you don’t already see “Image Capture Extension” in the list, search for it in the search box. Click on “Image Capture Extension” in the list of results to highlight it
Go to Macintosh HD > System > Library > Image Capture > Devices and open PTPCamera.app back up
Unplug and re-plug the iPhone 4. iPhoto should open, if you’ve set it to do so when a camera is plugged in. Otherwise, open it. You should see your media available for import from the iPhone 4 when you click on the iPhone 4 in the devices list.
Currently Being ModeratedMar 10, 2012 10:38 PM (in response to jacob santiago)
Use the Image Capture Application and import your photos that way. It will identify the rogue file (likely a video file) that's stopping you from importing your photos into iPhoto. You can then look for that file on your iPhone 4 and trash it. Then re-import your photos into IPhoto.
Currently Being ModeratedMar 20, 2012 11:57 PM (in response to imfmosca)
This got rid of the empty box syndrome and let new stuff get recognised by iPhoto. In the meantime PhoneView gives me a comfortable feeling of having some control over the iPhone, rather than chasing up strange paths with iTunes and iPhoto. Very convoluted minds these guys.
Currently Being ModeratedMay 5, 2012 9:39 PM (in response to Huguenot3)
I used the image capture application and it imported all my stuff just fine. But Iphoto would not do it. I tried all your solutions here. Crazy. This is the first time it's done this and I've never had a problem before with videos even up to several minutes long at full resolution (Iphone 4s, so pretty huge files). None of my files were that big this time and there were only 37 files - mostly full resolution images and a few movies approximately one minute and under.
I don't get what the problem is... Something got corrupted but it sure would be nice to know WHAT it is. Importing files individually said the images were not in a recognizable format, like others have gotten. The videos gave me the other error - "could not be downloaded."
Currently Being ModeratedMay 23, 2012 6:57 AM (in response to jacob santiago)
OK... here is what happened to me. I banged my FREAKING HEAD FOR DAYS over this. Last resort? I switched my iPhone cable and it fixed the problem. I was using an earlier iPhone 3G sync cable with my 4s. I swapped the cable and voilla! Not sure if it is a generational cable issue or if mine just became faulty... Very very odd. I hope this helps someone out????