Skip navigation

Problem with new HP Printer Software

6462 Views 47 Replies Latest reply: Aug 24, 2012 5:52 AM by Gadget RSS
  • Gadget Level 1 Level 1 (25 points)
    Currently Being Moderated
    Aug 23, 2012 2:52 PM (in response to csteelooper)

    Agree that the system shouldn't perform a downgrade (the old Software Update never seemed to have that problem), but I read your post to say that's what it tried to do, even if it wouldn't complete it.  I simply supplied a method of avoiding the scenario in the first place.  In my case, when I realized what the problem was, I completely removed 2.10 and manually replaced it with 2.09.  A bit later, once I had determined that it was the postscript plug-in in 2.10, I simply deleted the plug in until 2.11 was released.  In the interim, to avoid having the App Store's software update try to install the bad guy on my other systems (and dealing with my wife inadvertently installing it), I simply told the App Store to hide the update on our other machines. 

  • csteelooper Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 24, 2012 12:34 AM (in response to Gadget)

    I fully understand the goal of your post. I downgraded to 2.09 and stayed there; never installed 2.10 again. Until I read Upton666's post about how to resolve 2.10's issue. I decided I was going to try the steps for myself. Then, when I ran the App Store (i.e. Software Update), I noticed 2.11 was available. So I thought: heck, I'm just updating straight to 2.11, and succeeded. Even thogh SU then reported 2.10 to still be available for installation, when I inadvertently clicked the Update button, the rest of OS X apparently thought otherwise. 2.11 was not actually downgraded to 2.10.


    If I knew in advance how to Hide Updates in Mountain Lion, I would probably have taken that short cut. However, Google failed me on this occasion. That's where I thank you, Gaget, for telling me how to do it in Mountain Lion. I shall remind this for when such a case shows up again.

  • Gadget Level 1 Level 1 (25 points)
    Currently Being Moderated
    Aug 24, 2012 5:52 AM (in response to csteelooper)

    Glad to help out.  Thanks for the good words.

1 2 3 4 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (1)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.