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Email in Exchange inbox disappear in Mail

68650 Views 106 Replies Latest reply: Nov 18, 2013 9:27 AM by sraphael RSS Branched to a new discussion.
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cclboss Calculating status...
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Jul 29, 2012 7:43 PM

I have a slightly different problem. Mail syncs with Exchange fine and I have not experienced the changed mail server issues the others have been experiencing. However, once in a while, the mail from my Exchange inbox would all disappear from Mail as if the whole Inbox is empty (save for emails from other servers like Gmail, iCloud). Originally, I thought it was a sync problem so I deleted the account and then set it up again and waited painfully for everything to sync back in. However, this phenomenom still happened randomly once in a while. This time, I just close the Mail program and restart it and then everything is back to normal.

While this is a workaround, it is nevertheless very annoying. Has anyone else experienced this with Mail and Exchange server 2007? Any ideas how this can be fixed? Thanks.

iMac, OS X Mountain Lion
  • corindagal Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 29, 2012 8:02 PM (in response to cclboss)

    I'm having a similar problem - mail displays in my inbox until I've opened it and then *like magic* disappears.  If I can remember who it was from I can search for it and find it that way, but for all intents and purposes my inbox looks completely empty.


    Unlike you deleting and reinstalling the account is not helping me at all.


    There are lots of people asking questions about this on this forum and as yet I can't see any answers. 

    Apple - are you out there? - we could do with some help please.

  • Chris Wright3 Level 1 Level 1 (5 points)
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    Jul 30, 2012 9:43 AM (in response to corindagal)

    +1 - I'm having this same issue.

  • D43m0ns Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 1, 2012 1:46 PM (in response to cclboss)

    +1 too. I'm having this exact same issue. When my Exchange inbox (2010) appears as empty in Mail, I click around in a few subfolders of that Exchange account (all is there, just the inbox is empty) and after some clicking around, the inbox wil display it's contents again. Quitting and opening Mail will also display the contents of the inbox of that Exchange account. Other accounts (Gmail and an iCloud address) don't show this behavior.

  • Diedel Calculating status...
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    Aug 2, 2012 8:57 AM (in response to cclboss)

    +1 too. Exact te same behavior as D43m0ns described.

  • corindagal Level 1 Level 1 (10 points)
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    Aug 2, 2012 5:44 PM (in response to cclboss)

    I have given up on mail. This has wrecked my productivity this week. Releasing a system that hasn't been properly tested is just rallies against apple culture. I'm really disappointed especially having read all the mail problems in so many different mail clients after mountain lion. In order to work efficiently I've had no choice but to install outlook - which was not cheap - is a horrible interface - but does work perfectly. My employer tolerates BYOD, suffers mac use in a pc workplace but draws the line at supporting Mail. I use mail because, until now Ive found it to be superior to any other mail client. Please fix this apple!

  • Diedel Level 1 Level 1 (10 points)
    Currently Being Moderated
    Aug 3, 2012 12:12 PM (in response to cclboss)

    You can try to configure IMAP as a workaround till Apple releases a bugfix. Works pretty well on my hosted Exchange 2010. I had problems using "IMAP for Exchange" but "IMAP" works good.

  • soloalfa Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 4, 2012 10:45 AM (in response to cclboss)

    POSSIBLE SOLUTION: I have the same problem everybody else is experiencing with Exchange.

    I just found a way to make my inbox reappear permanently (at least I hope it stays that way).

    Create a smart mailbox with the rule 'Any Recepient contains [your email address]'

    in the new smart mailbox I see all my messages. Which are still totally invisible in the regular mailbox.

    Hope this helps everybody while we wait for apple to address this crazy issue...

  • ReSponz Calculating status...
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    Aug 13, 2012 2:19 AM (in response to cclboss)

    I have the same problems but all my new incoming emails arrive safely after I deleated and set up my Exchange account again. In order to get my old ones (still on the Exchange server) I did the IMAP version BUT with the addition of copying all inmails in IMAP inbox to the "regular" Exchange account inbox.  Once there I deleted the IMAp account.  Now I'm where I wanna be.

  • Kevin Morano Calculating status...
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    Aug 24, 2012 7:43 AM (in response to cclboss)

    Same problem as everyone else. 10.8.1 did not fix it, unfortunately. I have resorted to minimizing mail, not closing. That seems to help, and a few times per day quit/restart.  Not ideal. 

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