Q: purchase the app

Question

Vectoria007

Level 1 (0 points)

Q: purchase the app

I download an app with an apple ID then I change this apple ID .

how I can purchase this app with this new apple ID ?

iPhone 4S, iOS 5.1.1

Posted on Aug 25, 2012 4:28 AM

I have this question too

Solved

dcmenzel

Level 4 (1,075 points)

A:

Alright then. So that means that someone will hopefully help you with your issue. I think that was the best way in your case.

Posted on Aug 25, 2012 6:06 AM

Q: purchase the app

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by dcmenzel,

dcmenzel Aug 25, 2012 5:11 AM in response to Vectoria007
Level 4 (1,075 points)

Aug 25, 2012 5:11 AM in response to Vectoria007
If you only changed the email address of an existing account with which you bought the app, then you should be able to download it again with no additional charge. If you are using a new Apple ID (completely new account), then you have to pay for the app again or log out and log in with your old Apple ID to download the app again.

To log out from your current Apple ID and switch back to the old Apple ID...:

Open the "App Store" app on your device,
Scroll down,
Tap on your Apple ID,
Sign out,
Sign in with your old ID
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by Vectoria007,

Vectoria007 Aug 25, 2012 5:24 AM in response to dcmenzel
Level 1 (0 points)

Aug 25, 2012 5:24 AM in response to dcmenzel

I Cant change the email address because it's already verified for another apple ID and that one I forgot the password and when I try to reset the password they told me that the emile was sent but I didn't see any thing in my hotmail . that's why I enter with another apple ID !! Can I delet an account ??
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by dcmenzel,

dcmenzel Aug 25, 2012 5:24 AM in response to Vectoria007
Level 4 (1,075 points)

Aug 25, 2012 5:24 AM in response to Vectoria007

No, you can not delete an Apple ID.
Have you already checked the spam/junk folder? (Sometimes these emails lands in the junk folder)
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by Vectoria007,

Vectoria007 Aug 25, 2012 5:26 AM in response to dcmenzel
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Aug 25, 2012 5:26 AM in response to dcmenzel

Yes I checked alot .. It's empty and I don't know what I will do now !
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by dcmenzel,

dcmenzel Aug 25, 2012 5:35 AM in response to Vectoria007
Level 4 (1,075 points)

Aug 25, 2012 5:35 AM in response to Vectoria007

Ok, if you are sure that used this email adress for resetting your account and you do not get any verification email, I personally would suggest to contact Apple via "Express Lane": http://www.apple.com/support/contact/
Sorry!
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by Vectoria007,

Vectoria007 Aug 25, 2012 5:40 AM in response to dcmenzel
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Aug 25, 2012 5:40 AM in response to dcmenzel

Ok tell me where I go exactly to ask about this problem ..
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by dcmenzel,

dcmenzel Aug 25, 2012 5:46 AM in response to Vectoria007
Level 4 (1,075 points)

Aug 25, 2012 5:46 AM in response to Vectoria007

Get started > iTunes > iTunes Store > Account Management > Lost or forgotten Apple ID password > More options "Email"

I hope that helps!
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by Vectoria007,

Vectoria007 Aug 25, 2012 5:53 AM in response to dcmenzel
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Aug 25, 2012 5:53 AM in response to dcmenzel

It's not working too ..
by the way thank you alot for your help David.
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by dcmenzel,

dcmenzel Aug 25, 2012 5:58 AM in response to Vectoria007
Level 4 (1,075 points)

Aug 25, 2012 5:58 AM in response to Vectoria007

I do not understand why it does not work. In the last step you can write an email to the Apple service that they should help you.

Again - Go to this site and follow the steps below:

http://www.apple.com/support/contact/

Get started > iTunes > iTunes Store > Account Management > Lost or forgotten Apple ID password > More options "Email"
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Vectoria007

Level 1 (0 points)

Aug 25, 2012 6:03 AM in response to dcmenzel

Ok they sent to me this ..

Dear customer,

This is an automated reply, but an iTunes Store representative will be reviewing your request and will send you a personal response soon (generally within 48 hours). Meanwhile, you may find the following articles helpful. They address several common questions from customers:

Possible iTunes Store errors
Mac: http://support.apple.com/kb/HT1412
Windows: http://support.apple.com/kb/TS1424

How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725

iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408

Resending iTunes Gifts and Gift Certificates
http://support.apple.com/kb/HT1541

Please do not reply to this email. Thank you for your patience.

Sincerely,

iTunes Store Customer Support
http://www.apple.com/support/itunes/store/

Follow-Up: 224572716

!!!!!

by Vectoria007,

Vectoria007 Aug 25, 2012 6:07 AM in response to dcmenzel
Level 1 (0 points)

Aug 25, 2012 6:07 AM in response to dcmenzel

Oh will I will wait him .. Thank you alot
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Accepted Answer · Aug 25, 2012 6:06 AM

dcmenzel

Level 4 (1,075 points)

Aug 25, 2012 6:06 AM in response to Vectoria007

Alright then. So that means that someone will hopefully help you with your issue. I think that was the best way in your case.

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