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iTunes match fails on upload, loops

9820 Views 37 Replies Latest reply: Apr 6, 2014 9:42 AM by Muffaletta RSS
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Geoff Fitch Calculating status...
Currently Being Moderated
Aug 25, 2012 12:09 PM

It seems that periodically iTunes Match just turns itself off - perhaps when I upgrade. This happened recently and when I turned it back on, entered the update process, examining library, comparing, uploading, etc. When it gets to the upload stage, it says "0 of 18 uploaded" and picks the first file to upload, "uploading xyz" in the status window. It sits there for a about 1-2 minutes in that state, fails and restarts the whole process. It's in a loop, trying to update repeatedly and failing.

 

Anyone have any idea how can work this problem?

 

thanks,

Geoff

MacBook Pro, OS X Mountain Lion (10.8.1)
  • cyrielbuysse Calculating status...
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    Aug 26, 2012 2:20 AM (in response to Geoff Fitch)

    Im having exactly the same problem. Thought it was just one album but it happens with all the new music I added to my library...

  • DiVanci Calculating status...
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    Aug 26, 2012 2:33 AM (in response to Geoff Fitch)

    Same problem. Have been trying for day's !

     

    Didn't have this problem with Lion. Now that I have Mountain Lion iTunes Match no longer upload my songs.

  • Jimzgoldfinch Level 5 Level 5 (4,575 points)
    Currently Being Moderated
    Aug 26, 2012 4:07 AM (in response to Geoff Fitch)

    Hi,

    Try deleting the 18 files from your library - select keep files. Update match and hopefully the cycle completes. Then try adding files again a few at a time. Suggest you don't include "xyz" in your first retry.

     

    Jim

  • Jimzgoldfinch Level 5 Level 5 (4,575 points)
    Currently Being Moderated
    Aug 26, 2012 12:21 PM (in response to Geoff Fitch)

    Hi,

    Have you tried converting the tracks from one format to another i.e MP3 instead of AAC or vice versa. Try one track and see if this works.

     

    Jim

  • cyrielbuysse Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 27, 2012 12:36 AM (in response to Geoff Fitch)

    When i changed wifi networks it worked... Of course this isn't a solution since my neighbors network is really slow...

     

    But how can this be solved, is itunes match only working with 2 or 3 different networks?

  • coderc Calculating status...
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    Sep 16, 2012 11:54 AM (in response to Geoff Fitch)

    I'm having the same problem.  If I have files that can't be matched and need to be uploaded, as soon as the upload begins, iTunes uploads a few hundred Kb and then changes its current view to the "iTunes Match" page and starts over at step 1.  The only way I'm able to add new songs is if I have no songs pending to upload, and if the new songs get matched.  I tried testing a brand new iTunes library with my Apple ID and still wasn't able to add new songs requiring upload.

     

    As seems to be the common thread, I never had this problem before Mountain Lion.  I've got a 50Mbp/s cable connection, but even with only 100 Kb/s up, I was able to upload thousands of songs with Lion and not experience this issue.  If I try this from my office with the fat pipe (10MB/s up/down) it *usually* works, but sometimes exhibits the same behaviour as when I try at home, which seems to indicate the problem does in fact lie with iTunes / Apple.

  • coderc Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 16, 2012 1:23 PM (in response to coderc)

    Update: I installed iTunes on my Windows 7 PC and enabled iTunes Match.  It's able to upload songs without a hitch, so it's definitely not my internet connection.

  • HoopDawg Calculating status...
    Currently Being Moderated
    Sep 16, 2012 4:43 PM (in response to coderc)

    I agree.  I'm having the same problem.  I recently bought a new retina display mbp.  Seems like all i have been doing since i got it is troubleshooting and debugging.  This is just the latest thing.  I thought that apple stuff "just worked" but it doesn't seem that way anymore, i guess.  I am so very frustrated and disappointed.

     

    Seems as though Mountain Lion is the common issue in the end.  I feel as though Steve Jobs is rolling over in his grave with all of these compatability/bug issues in Lion and Mountain Lion.   ***** a@@.

     

    Anyway, I just had four songs from an "unknown CD" that it wouldn't upload.  I also just got the infinite loop either on step 2 or step 3.  I have contacted support by phone, who had me contact iTunes support by email, who finally got back to me saying they really didn't know and referred me to a couple of general Troubleshooting articles here on the support pages.  Wow.

     

    So I am back at the community board, which is the only place I seem to be getting any real help.

     

    At this point, the only way I could get iMatch to finish is to delete the files that won't upload.

     

    BTW, according to the Troubleshooting docs, MP3 and AAC encoding should work fine even if the song isn't recognized in iTunes match.  It will just upload the file "as is"...(or its supposed to...and that's why we're here).

     

    The only limiting factor is the file size...song file cannot be over 200MB...which is fricking huge for an audio file.  Mine were like 4.5MB each.

     

    Again, this seems to be a ML / iMatch conflict.

     

    Get your sh@t together, Apple!!!

  • Graham J Calculating status...
    Currently Being Moderated
    Dec 3, 2012 1:00 PM (in response to Geoff Fitch)

    iTunes Match has been doing this to me since shortly after I signed up, which was before I switched to ML.

     

    I could almost stand it if it didn't switch to the Match home screen every frikkin' time, pulling me away from wherever I am and wiping out any search criteria.

     

    Moving to iTunes 11 changed nothing. Way to make it prettier but no more functional Apple!

     

    Fix this!

  • Graham J Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 18, 2012 6:21 AM (in response to Geoff Fitch)

    I think it's pretty safe to say no one at Apple reads these fora. Billions and billions in the bank and they can't even fix a months-old bug, it's dispicable. I'm generally an Apple fan but they need to focus more on their existing software and less on squeezing every cent out of every customer.

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