Currently Being ModeratedAug 26, 2012 6:54 PM (in response to jakie32)
Although not a guarantee, try this:
Network Preferences -> Advanced -> DNS > DNS Servers
Add these two entries:
They are Google DNS servers.
Remove everything else. Leave Domains as is.
Try connecting to App Store. Maybe even restart and try.
Currently Being ModeratedAug 26, 2012 7:03 PM (in response to jakie32)
DNS Servers do translation, think of them as Address Books.
When you type in www.facebook.com, your browser asks a DNS server for the IP address of Facebook. This way you won't have to remember every IP address.
Chances are, your default DNS server is not updated and therefore has invalid IP addresses for the App Store and your game server, but correct ones for other things. It could be temporary but I suggest you keep using Google DNS servers. I've been using them for years on all my machines. They are fast and constantly updated.
Currently Being ModeratedAug 28, 2012 12:53 PM (in response to shines411)
Are you in the US? Can you see this:
If you can and click on "View in Mac App Store" does it opne App Store?
Currently Being ModeratedAug 29, 2012 12:32 PM (in response to rrahimi)
I have the same issue.
neither of the mentioned methodes worked for me, unfortunately
No, I am not in the US
the link worked perferctly for me
the app store opens correctly
but if I try to install the app nothing happens
if I go to purchases it tells me that i need to sign in. When I click on sign in - again - nothing happens.
Strange enough on my iPad all is fine.
Many thanks for your help.
Currently Being ModeratedAug 29, 2012 12:57 PM (in response to StJN)
The only other thing I can think of is to sign out, reboot, sign back in.
If that didn't work, try a different network, not public, library or coffee shop type of Wifi as they frequently block iTunes, Netflex and the like.
Currently Being ModeratedAug 30, 2012 9:11 AM (in response to shines411)
I worked with Apple support for hours on everything under the sun (added DNS, checked for certificate errors, etc) and finally we had to do an erase of my HD and then a complete reinstall of my operating system OSX. Only then were my issues resolved.
Currently Being ModeratedOct 5, 2012 1:13 PM (in response to jakie32)
Currently Being ModeratedOct 5, 2012 4:20 PM (in response to rrahimi)
I've done everything except erase and clean install. I've sent a note to Apple so we'll see what happens there. Here's a list of what I e done already:
Connected to App Store (via MacBook Air) running 10.6.8.
Upgraded to 10.8.2 via App Store.
I went to look for updates and I get the "can't connect,etc"
So I restored back to 10.6.8 time machine backup...and verified I could connect.
Tried to upgrade again: same result.
All other wifi connections appear normal and App Store browsing is fine except in updates area.
Steps I took to resolve:
Through terminal...activated the debug menu--reset app, cleared cache
Restarted -- no change
Created admin test user account
Verified that issue persists across users
Accessed App Store updates loads normally using a different MacBook Air (connected to same network) running 10.8.2
Repaired permissions on problem volume
Verified that no firewall or parental controls are blocking anything
Added alternate DNS entries -- no change
I'm trying to avoid doing a clean install to obvious reasons. But sometimes that's what it takes.
Currently Being ModeratedOct 21, 2012 8:40 AM (in response to xdxaxsx)
Did you ever figure this out - I've got the same issue?
Tried the DNS thing above - no difference. I also connected to the Evernote page as rrahimi suggested - this works and opens in the App store. The App store then works OK, I can click around on Purchases etc, until I click on the Featured tab. At this point the whole internet connection drops for about 5 mins - browsing, everything is affected.
I actually have tried a full re-install (after a TM backup!) - it has made no difference - issue is the same on a clean install...