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Superdrive inoperative after Mountain Lion upgrade

9074 Views 66 Replies Latest reply: Jul 3, 2013 8:46 PM by Csound1 RSS Branched to a new discussion.
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Chris Lyons Calculating status...
Currently Being Moderated
Aug 6, 2012 11:56 AM

After installing Mountain Lion with no problems or errors I tried to burn a music CD using iTunes. I received an error message as below:

error code.jpg

After ejecting, the disk would not mount and the drive was making very unusual noises without spinning up at all. I embarked on a series of experiments and sometimes received a different error message as below:

laser.jpg

Any ideas anyone ??

iMac (24-inch Early 2008), OS X Mountain Lion, iMac & MacBook Pro
  • baltwo Level 9 Level 9 (59,230 points)

    Zap the PRAM and Reset the SMC, then try again.

    27" i7 iMac SL, Lion, OS X Mountain Lion, G4 450 MP w/Leopard, 9.2.2
  • baltwo Level 9 Level 9 (59,230 points)

    I don't think so, since I've not had the issue with a slightly newer machine. Time to visit an Apple repair station. SuperDrives have been known to fail.

    27" i7 iMac SL, Lion, OS X Mountain Lion, G4 450 MP w/Leopard, 9.2.2
  • baltwo Level 9 Level 9 (59,230 points)

    Thanks for the feedback. Nice sleuthing. I'm happy to say that the superdrives in my iMac and my mate's two-year older 24" still works as advertised.

    27" i7 iMac SL, Lion, OS X Mountain Lion (10.8.1), G4 450 MP w/Leopard, 9.2.2
  • omaryahir Calculating status...

    I delete the file when I restarted the computer, the file was there again and superdrive is still with the problem, I have a MacBook Pro Late 2008, and I can't read and burn cd/dvd.

  • omaryahir Level 1 Level 1 (0 points)

    Thanks Chris, I reseted the PRAM and I rebooted with safe boot as you say, but my superdrive is still with the problem, maybe what you say the problem is the SuperDrive is busted, I don't know if is a kext problem, I saw that there are a lot of post asking for similar.

  • koalacanth Level 1 Level 1 (0 points)

    Resetting the PRAM does not work.

  • ppapple451 Calculating status...

    It's not the drive, it's Mountain Lion.  I have my MBA dual booted (boot camp) with windows 7 and the drive works perfectly in windows.  When I boot into OS X, the drive does not work.  Apple needs to pull it's collective head out and fix the problem (I'm using 10.8.2).

  • petermac87 Level 5 Level 5 (4,065 points)

    ppapple451 wrote:

     

    It's not the drive, it's Mountain Lion.  I have my MBA dual booted (boot camp) with windows 7 and the drive works perfectly in windows.  When I boot into OS X, the drive does not work.  Apple needs to pull it's collective head out and fix the problem (I'm using 10.8.2).

    Doesn't explain why every Mac I have and know of running ML have no issues like this. You are not talking to Apple here, just other users, no matter how many threads you post this same info in.

     

    Pete

  • ppapple451 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 24, 2012 11:55 AM (in response to petermac87)

    Pete,

     

    There are dozens of people whose superdrive ceases to work upon upgrading to ML.  Many of these people see a strange coincidence between upgrading to ML and the failure of their superdrive (like me) and suppose that during the process of upgrading, the upgrade process somehow bricked their superdrive.  I am just pointing out that the exact same superdrive that ceases to work in OS X after the ML upgrade continues to work flawlessly when the same computer is running Windows.  My conclusion is there is a causal relationship between the drive not working in OS X and the ML upgrade.  I'm guessing its a somewhat rare event caused by the combination of hardware in the systems affected and the new OS.  You can draw your own conclusions.

     

    The reason I'm adding this post to all the threads I find that deal with this topic is to help people understand this is probably not a hardware failure but a ML bug. When I have a problem, I search discussion groups like this to try to find the answer, and I appreciate it when people who have spent a lot of time on the same problem share their results to save me the effort.

  • David A. Gatwood Level 3 Level 3 (580 points)

    What model of optical drive are you folks talking about?  (Run "System Information" in the Applications/Utilities folder and look at either the Serial-ATA or ATA tab, depending on what Mac model you have.)

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