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Your Apple ID has been disabled!?

386115 Views 411 Replies Latest reply: Mar 20, 2014 6:40 PM by Chris CA RSS Branched to a new discussion.
  • Boston Jon Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 31, 2012 6:22 AM (in response to timesawastin)

    Don't regret buying an Aple product.  The have the best products in the worls!

     

    They have incredible customer support in the stores.

     

    Their customer support around this issue is an embarrasment.

     

    Unfortunately, don't expect it to get better. 

     

    <Edited By Host>

  • Boston Jon Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 27, 2012 5:52 PM (in response to eirbjorn)

    Here is an idea that Chris has not shared with anyone.  Strange given all his posts.  Not so strange since it is a total admission that the current system stinks.

     

    If it is a free app go set up a dummy email at Google.  That will allow you to set up a new account.  Now I'm a Appple stock holder and sending you to Google is against my financial benefit but you need help.  Hopefully it's free apps you need (or some are free) and this help get you through until Aplle gets it together.

     

    <Edited by Host>

  • bhazel Level 4 Level 4 (3,495 points)
    Currently Being Moderated
    Aug 27, 2012 5:36 PM (in response to DrNoir)

    Every one here says apple support apple support. YES itunes is a form of apple support but that is not all of apple. You call iphone techinical and EXPECT the people who troubleshoot your phone to have your account information to itunes? THAT sounds ridiclious.

  • Chris CA Level 9 Level 9 (73,395 points)
    Currently Being Moderated
    Aug 27, 2012 5:50 PM (in response to Boston Jon)

    Boston Jon wrote:

     

    What you can expect is a bunch of useless eMails from Chris.

    Why do you think I am sending you emails?

    I am not.

  • Chris CA Level 9 Level 9 (73,395 points)
    Currently Being Moderated
    Aug 27, 2012 6:00 PM (in response to 3X1ST)

    3X1ST wrote:

     

    No hack, no nothing ...

     

    When i try to connedt on my Apple ID on iPhone it keep saying

    This Apple ID has been disabled for security reasons" alert appears

     

    REPAIR THIS !!!! I need to use my freakin account to buy **** from your store.

    See this -> Apple ID: "This Apple ID has been disabled for security reasons" alert appears

  • timesawastin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 28, 2012 6:59 AM (in response to bhazel)

    bhazel wrote:

     

    Every one here says apple support apple support. YES itunes is a form of apple support but that is not all of apple. You call iphone techinical and EXPECT the people who troubleshoot your phone to have your account information to itunes? THAT sounds ridiclious.

     

    The ridiculous thing here is that Apple chose to distribute apps through iTunes and that iTunes customer support appears to be non-existant. My iTunes account was disabled without my knowledge and I would have proactively worked to re-instate the account six months ago had I been aware it had been disabled. Whether or not iTunes support is all of Apple or not, Apple's front line reputation is reliant on iTunes support.

     

    I've given iTunes support until Friday and I'll trade my iPhone for an Android if the problem is not corrected. I talked myself into the iPhone / iPad market due to the aviation apps currently available. While the current Android apps are not as refined as the iPhone / iPad apps, I'm sure they will catch up in the near future.

  • Chris CA Level 9 Level 9 (73,395 points)
    Currently Being Moderated
    Aug 28, 2012 7:19 AM (in response to timesawastin)

    timesawastin wrote:

     

    My iTunes account was disabled without my knowledge and I would have proactively worked to re-instate the account six months ago had I been aware it had been disabled.

    How do you know it was disabled 6 months ago?

    Obviously, if it was, it has not been a hindrance in any way to you for the last 6 months...

     

    Whether or not iTunes support is all of Apple or not, Apple's front line reputation is reliant on iTunes support.

    Not everyone seems to be disatisfied...

    http://www.npd.com/wps/portal/npd/us/news/pressreleases/pr_120828

     

     

    I've given iTunes support until Friday and I'll trade my iPhone for an Android if the problem is not corrected.

    If you are even remotely thinking about doing this, I suggest you do it now/immediately while you can still get a premium price for it.

    If you wait another 2-3 days, likely the price you will get will drop at least $100.

  • timesawastin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 28, 2012 7:35 AM (in response to Chris CA)

    Chris CA wrote:

     


    How do you know it was disabled 6 months ago?

    Obviously, if it was, it has not been a hindrance in any way to you for the last 6 months...

     

    iTunes support informed me it had been disabled after my bank charged back fraudulent charges six month ago. It has not been a hinderance, as I rarely purchase anything for my iPod. Very much a hinderance now as I purchased an iPhone and cannot download any apps for it. A communication from iTunes when the account was disabled would have been nice.


    Not everyone seems to be disatisfied...

    I'm sure there are happy customers, otherwise Apple would not be in business. I'm just sharing my less than enthusiastic customer support experience.

     

     

     

     

    If you are even remotely thinking about doing this, I suggest you do it now/immediately while you can still get a premium price for it.

    If you wait another 2-3 days, likely the price you will get will drop at least $100.

    $35 restocking fee is all I have to worry about.

  • SofiaKuran Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 29, 2012 11:06 AM (in response to Lalock)

    nevermind i fixed it

  • Kimcos Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 30, 2012 10:11 PM (in response to DrNoir)

    I am having the problem when I try to update my apps the message pops up that says your apple id has been disabled. Before this happened I had two charges on my bank account that said apple iTunes 20.00 each. I went to my bank and filled out the paperwork saying I did not make these purchases (because I did not).  Right after my bank reversed the charges I started getting the message your apple id has been disabled.

     

    I went to the support pages and tried everything I could try for myself to fix this and could not. I went to the apple support and had a chat session with Brandon 1st time case number was 343717871. He said the tool that allowed him to re-enable my apple id was not working and the technicians at apple were working dilligently to fix the problem he said that there was no kind of list that he could put me on so that as soon as the tool was repaired they could re-enable my id. He said my only option was to try back in a couple of days and see if they had repaired the tool, if it was repaired then they could re-enable my apple id at that time.  Well I wait several days and earlier today I went to the apple support chat. I ended up chatting with the same person again Brandon case number today was 344834746. Well he said that the tool was still not fixed and he could do nothing for me again but he apologized. ( which did not help me one bit!)

     

    I can not believe that a company as big as apple is truly having a problem with their (tool) which allows them to re-enable my apple id for this long. It really feels like I have been punished for Disputing 40.00 in charges that I absolutely did not make.  I do not know how posting here will make any difference but it can't hurt to try.

     

    I have read through this thread and I really do not need to hear any condescending comments from Chris CA. They do not help anyone.

  • Boston Jon Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 31, 2012 6:21 AM (in response to Kimcos)

    Another crazy idea is to try and call them on a Sunday.  If you are really lucky you might get through to someone that can help you.  You have my sympathy because I have been in your shoes.  Part of you just can't beleive it - I had the same feelings.  Depending on your situation you could set up another account and rebuy apps you have already bought.  Just not sure how much the current situation is screwing you.

     

    <Edited By Host>

  • timesawastin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 31, 2012 1:45 PM (in response to DrNoir)

    iTunes has been no help for the past two weeks, so I called Cupertino. They were actually able to chat with iTunes support, but still no help with my ID. The people I talked to on the phone were helpful, but iTunes support is the weak link.

     

    I'm done, going to return the iPhone and pick up a Droid. I sure hope someone at Apple figures out the damage being done by iTunes support. I love my iPod, but that will be on eBay shortly too. Completely done with Apple.

  • Ho4130 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 2, 2012 9:47 AM (in response to Kimcos)

    I'm having the same issue. The emails I've gotten from express lane said "we do not know why your ID is disabled and we are not able to enable it." Not really the answer I wanted to hear. Someone on their end disabled it, so someone can enable it. The other option I was told was to create a new account, but I would lose all of my purchases and they weren't willing to help me get any of that back.

  • Boston Jon Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 2, 2012 11:04 AM (in response to Ho4130)

    I am really sorry to hear about your problem.  You could set up another account for anything mission critical while Apple gets their act together.  I have confidence (not sure why) that your acount willl get re-enabled.  That way if it takes three or foour weeks at least you are not dead in the water.  I got through on the phone to someone in Security.  I think it was because whoever I spoke with was a good guy and took pity on me.  Maybe you'll get lucky.  You are not alone in your frustrations.  Hang in there.

  • Boston Jon Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 2, 2012 11:14 AM (in response to timesawastin)

    I wonder how many people there are like you.  At least you tried before switching.  As an APPL share holder I will miss your revenue - as a comrade with a similar problem I completely understand.  Apple is the world's leading innovator in customer support with the creation of the GEnius bar.  Other companies like Lexus have studied and adopted similar models.  How they can do the really hard stuff so well and the drop the ball on the easy stuff is perplexing.  I believe it is a symptom of a culture that has had success ignoring all rule of conventional wisdom.  The beat to their own drum and we love them for it.  Maybe successful ears don't listen well.  At almost any other company you could blame it on a shortage of resources or investment dollars.  Apple has a cash problem - we have a customer service probem.  I think it's easy math. 

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