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Compressor Stalls, won't finish job

3489 Views 46 Replies Latest reply: Nov 19, 2012 6:29 PM by Russ H RSS
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bikinijack Level 2 Level 2 (185 points)
Currently Being Moderated
Aug 27, 2012 1:46 AM

I am using Compressor 4.0.4 on an iMac, OS X Mountain Lion, i7.

 

Every time I go to compress a 90 minute .mov file in Compressor (haven't tried other file types) on my home computer it goes all the way until it shows having about a minute left and then Compressor just stalls.  It never gets to the point where it asks me to insert a blank DVD.  I know the burner is okay because I can use Toast 11 to burn DVDs without problem.

 

I have virtually the same computer at work and Compressor 4.0.4 works fine.  At home I tried reinstalling Compressor to no avail, tried trashing preferences, then followed an Apple support page where it said to trash the Apple Qmaster folder in Library/Application support, which i also did, still to no avail. 

 

Please help...

iMac, OS X Mountain Lion, i7 brand new
  • Russ H Level 6 Level 6 (12,880 points)
    Currently Being Moderated
    Aug 27, 2012 9:16 AM (in response to bikinijack)

    Will it make a disk image if you select HD for output device? Are all job actions dysfunctional, or just Create DVD?

     

    Russ

  • Russ H Level 6 Level 6 (12,880 points)
    Currently Being Moderated
    Aug 27, 2012 12:06 PM (in response to bikinijack)

    I suspect I have an incorrect understanding of what you're trying to do. I thought you were trying to use Compressor's Create DVD template and I was asking you whether hanging the output device to Hard Drive would make a difference in completing the job action.

     

    Screen shot 2012-08-27 at 2.48.22 PM.png

     

    So I'm puzzled when you say it creates the m2v and AC3, but not the mov file.

     

    Although you've already done some of the things this tool does, my suggestion is to run DIgital Rebellion's Compressor Repair.

     

    Good luck.


    Russ

  • Russ H Level 6 Level 6 (12,880 points)
    Currently Being Moderated
    Aug 28, 2012 4:47 AM (in response to bikinijack)

    OK. Can you take a completely different source file, mark a short segment in the Preview window, select Hard Drive for output device and see whether it will complete the job action by making a disk image?

     

    If that also hangs, I would uninstall Compressor again – using FCS Remover – to ensure that you get all the files related to C4.  Download the app once more and immediately  repair permissions in Disk Utility.

     

    Russ

  • Russ H Level 6 Level 6 (12,880 points)
    Currently Being Moderated
    Aug 28, 2012 8:17 AM (in response to bikinijack)

    I meant to give the link to FCS Remover.

     

    Russ

  • David M Brewer Level 6 Level 6 (9,180 points)
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    Aug 28, 2012 9:49 AM (in response to bikinijack)

    Two problems might be...

     

    Did you buy Compressor or are you copying it from a computer at your office?

     

    If you did buy Compressor you need to log into the same account (App Store) that you used at the office.

  • Russ H Level 6 Level 6 (12,880 points)
    Currently Being Moderated
    Aug 28, 2012 4:35 PM (in response to bikinijack)

    Hmm. A known ML issue…no support document…I'm skeptical. They have sold more than a few copies of ML…and more than a few of those users must be using FCPX and sharing to DVD. (Unless this is proof that DVD really is dead.) Yours is the only post I've seen on this. So not to doubt that you are experiencing a frustrating problem, but just to say I'm skeptical.


    What part of Apple did you talk to?

     

    If you have Toast, why not use it?

     

    As to partitioning, I don't think I'd go there. While I have partitioned drives before, I don't have ML on my machines and I don't like to advise about things I haven't tried.

     

    Russ

  • Russ H Level 6 Level 6 (12,880 points)
    Currently Being Moderated
    Aug 28, 2012 5:01 PM (in response to bikinijack)

    Just to be (more) clear, it's Apple's response that I'm skeptical of…not your experience.

     

    Russ

  • David M Brewer Level 6 Level 6 (9,180 points)
    Currently Being Moderated
    Aug 28, 2012 5:10 PM (in response to Russ H)

    Russ H... ditto.

     

    Actually, from here Compressor/Share Monitor runs better under ML.

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