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Songs Disappearing from iTunes

248018 Views 550 Replies Latest reply: Mar 18, 2014 8:56 AM by Darr247 RSS Branched to a new discussion.
  • Petrusrock1 Level 1 Level 1 (0 points)
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    Aug 21, 2012 7:44 AM (in response to Petrusrock1)

    Dear Apple;

     

    I was reading some of the posts above mine, I also had called Apple and received similar answers then the people above.

     

    Can anyone tell me (at Apple) why we all have the same symptoms? We are all sleep walking deleting our songs right?

     

    I have songs disappear I purchased from Apple and besides adding things over many years, I have not deleted a single thing from iTunes.

     

    I have in my current purchased list 517 items. Music, Films, Books.

     

    I thought Apple was a responsive company to their customers. As i was setting up a new playlist I discovered once again more songs lost today - random. Just one here, one there, or a whole album gone I know I put on there, cant find it - locate window pops up, so the text line is on there but the song is gone and no longer on the computer. I haev one particular song where i Purchased the song as well as the Video to the song same time same day. Video is still there, song is now missing.

     

    I am upset at Apple. I own a lot of Apple products, as I said before, until thsi issue is resolved I will nto purchase another. I hope Apple has not turned with its success into just another "give a ****" giant corporations.

  • Eric Trueheart Calculating status...
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    Aug 21, 2012 9:41 AM (in response to Petrusrock1)

    All of my music "came back."  Not a thing missing now.

  • Maziekit Calculating status...
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    Aug 21, 2012 11:23 AM (in response to Dave Rathbun)

    Yes...But why would that cause iTunes to delete music? And why hasn't Apple fixed this problem yet? At this point, I'm tempted to download some alternative iPod - PC software, just so I don't have to use any more of Apple's stuff. Plus, that means I can free up a TON of space by uninstalling all that junk that comes with iTunes.

  • Chris CA Level 9 Level 9 (73,360 points)
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    Aug 21, 2012 11:41 AM (in response to Maziekit)

    Maziekit wrote:

     

    Plus, that means I can free up a TON of space by uninstalling all that junk that comes with iTunes.

    Such as?

  • xmarc999 Calculating status...
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    Aug 22, 2012 1:14 PM (in response to Petrusrock1)

    I'vealso had this problem for years, with a large music library. 200 GBs. Repointing iTunes to a song is irritating; having to restore it is doubly so. And the problem is that iTunes is the heart of an ecosystem. If you have AppleTV or do music streaming or whatever, you are stuck with iTunes. Apple needs to fix this, and a good start would be some sort of maintenance utility. Maybe one that backs up the XML files and then loks for errors each time it runs.

  • Oblivius Calculating status...
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    Aug 29, 2012 5:49 PM (in response to gizmonic)

    Am trying to figure out what happens and the more I read the more random it gets. The only thing I know is that I had 1224 songs in iTunes and now I have 925. My iPhone and iPad had 7 gigs of music each and now less than 5!

    I don't even know which songs are missing ! I can see it from the number quoted in the library.

  • Oblivius Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 30, 2012 12:01 AM (in response to gizmonic)

    Here is what worked for me:

    open itunes>file>add to library>click your user name>music>itunes>itunes Media>music. then click open.

    it will import only the missing songs. In my case the files were actualy still in my library but itunes could not see them for sm reason.

    i hope that helps someone!

  • jasonaa30 Calculating status...
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    Aug 30, 2012 4:55 AM (in response to Oblivius)

    Same problem.  Downloaded a song last night, it was gone by this morning.  Why isnt't apple responding?

  • Chris CA Level 9 Level 9 (73,360 points)
    Currently Being Moderated
    Aug 30, 2012 10:23 AM (in response to jasonaa30)

    jasonaa30 wrote:

     

    Why isnt't apple responding?

    You mean why aren't they responding in these user-to-user forums?

    Or did you contact them via iTunes support?

  • jasonaa30 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 30, 2012 1:06 PM (in response to Chris CA)

    I mean to the forums.  I haven't tried calling them b/c I figured with this many complaints Apple must chime in at some point

  • Chris CA Level 9 Level 9 (73,360 points)
    Currently Being Moderated
    Aug 30, 2012 2:44 PM (in response to jasonaa30)

    jasonaa30 wrote:

     

    I mean to the forums.

    User-to-user forums.

    Apple does not post here.

    Also, don't call. iTunes support is email only.

     

    -> https://expresslane.apple.com/Issues.action

  • tedesco2007 Calculating status...
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    Sep 7, 2012 8:00 AM (in response to gizmonic)

    I am having the same problem. Just migrated from a PC to a Mac.

    I thought I was missing some files, but when I got back to my PC the files weren't there also.

    And it is random. One album is missing track 7, the other track 2. Very weird, I am sure I didn't delete any files.

  • Maziekit Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 9, 2012 7:07 PM (in response to gizmonic)

    Another thing: Apple must have changed the way media files are organized, because I noticed a while back that I suddenly had duplicates of pretty much my entire library...I've since deleted most of them, and before anyone even suggests it, I have made a point of not deleting all the copies of any one particular song, so it is most certainly NOT user error that has eradicated a good chunk of my library. God, I'm so sick of Apple's problems.

  • Silverydevil Calculating status...
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    Sep 12, 2012 1:10 AM (in response to jasonaa30)

    Strange that the files actually go missing from the disk - I've had this happen for years. I used to think it was only songs with non-English characters in the titles (songs by Klaus Mitfoch and TSA almost always disappear no matter how many times I re-import them), but I've noticed others missing as well. I have so much music - almost 500GB - that I can't narrow down when it's happening. I'm certainly not deleting anything. I check the drives I've kept them on for bad sectors, directory problems, etc., but nothing like that has ever shown up. Thankfully I have always bought physical media. I'm not sure what to do except to try to stop using iTunes at all. I'll give Songbird a try and see what happens.

  • alianos Calculating status...
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    Sep 13, 2012 2:33 PM (in response to gizmonic)

    Add me to that list.

     

    Its exactly as the guy at the original post said it. At start I thought I somehow missed it when transfering, then I thought I was going crazy, and I was like "well maybe I was just hearing that at grooveshark or youtube" to calm myself down, but now there are songs I KNOW, FOR A F-A-C-T that I had, and poof, gone.

     

    So I google search and, vuala! I am not crazy!

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