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Bluetooth audio in OSX Lion

177412 Views 373 Replies Latest reply: Apr 13, 2014 11:27 PM by Marinadogg RSS
  • Ashutosh1603 Calculating status...
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    Aug 11, 2012 10:29 AM (in response to MentalUproar)

    I am using a new MacbookPro  2.4Ghz OSX 10.7.4 and trying to use a bluetooth phone headset with Skype.  Skype works fine.      I can pair the Jawbone Original to the MacBook and the options appear in Skype.  I can make a call fine or receive a call.   The problem is after 60 seconds of inactivity (or something very close to that time)  the headset goes offline (is no longer bold in the BT drop down). 


    I can hit the talk button which takes around 5-7 seconds to reconnect.  This is okay if all I need to do is make another outgoing call, however it does not work for incoming calls.   The headset doesn't reconnect in time and I get the Bluetooth Error has ocurred at some point as well.


    Is there a way to eliminate this timeout of Bluetooth connectivity?  I have read many forum posts but haven't found any workaround.   I was thinking maybe a BT dongle might work but the issue seems to be with OSX as the problem seems to exist for people regardless of BT headset being used.   Does anyone have experience with Jawbone Icon HD + Nerd dongle?  



  • gharakh Calculating status...
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    Aug 12, 2012 9:21 AM (in response to MentalUproar)

    so, New MBP, ML, could see and connect to the HT820 No problem, however, no audio (the audio error message would display)

    as soon as I shut off the bluetoh on my iPhone 3gs it would connect and can use the audio now



  • Andrei P. Level 1 Level 1 (5 points)
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    Aug 16, 2012 1:03 PM (in response to gharakh)

    Major issues with mm400s from Sennheiser here. iPad perfect. MacBook pro 5.4 ML gets kernels every other time. Major issues between choosing stereo vs mono. Doesn't do automatically - always chooses mono. Often distortion produced, needs reconnecting... Beautiful headphones otherwise.

  • iansari Calculating status...
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    Aug 28, 2012 12:52 AM (in response to Ashutosh1603)

    Was having the same problem with my Jawbone Era and Sony Ericsson MW600. Upgrade to Mountain Lion fixed it all. Quite unfair that you have to pay for an OSX upgrade to get this functionality working right.

  • jd000000000000 Calculating status...
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    Aug 31, 2012 6:41 AM (in response to Kaomaru)

    "I believe I have found the solution to this problem.

    In the bluetooth menu of system preferences:

    Select the devices you are experiencing problems with.

    Click the settings button (the gear with the downard pointing arrow)

    Select "Edit Serial Ports"

    Select the + sign and add your device, then click apply.

    Go back to the configuration and select 'use as audio device' "


    That was a good start for me, thanks for that.  I removed my device and set it up new, then followed the above steps.  I needed to do a little more to get my JayBird Freedom to work.


    Under "Edit Serial Ports"

    -Change the 'Service' from 'Headset' to 'Hands-Free unit'


    Then back under the settings 'button' (the gear) if the main bluetooth menu

    -Select 'Update Services'


    Afterward I had to again 'Use as Audio Device'

  • jd000000000000 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 31, 2012 7:08 AM (in response to jd000000000000)

    An Update:  That wa only a temporary fix.  It's still wonky and will suddenly "lose" the headset.  It seems like a bug to me.

  • Prezeau Level 1 Level 1 (0 points)
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    Aug 31, 2012 7:08 AM (in response to MentalUproar)

    Forget about it, Apple will not let you use other brand of headset. The solution you came out with is only temporary, one or two hours at maximum. Do not forget everything was working fine with OS-X Leopard. this problem is not a problem it is created by Apple for some obscur reason. This discussion is almost in it's second year and has not resolve anything, same with OS-X Mountain Lion. Dont buy it, boycot Apple.

  • sgginc Level 3 Level 3 (640 points)
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    Aug 31, 2012 7:40 AM (in response to Prezeau)

    I didn’t know there where Apple branded Bluetooth headsets.

    They sell other brands in the Apple Store.


    I can’t believe they have let this go for so long without fixing it.


    Is there anyone reading this that has no issues?

    Please post if you have no issues with a Bluetooth headset on a desktop Mac.

  • gtmagnet Level 1 Level 1 (20 points)
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    Aug 31, 2012 9:22 AM (in response to sgginc)

    I don't have any issues with headsets on Lion or Mountain Lion, so your troubles are baffling to me. I'd be happy to help though - if you can reproduce the issue and then option-click on the Bluetooth Menu Extra, select "Create Diagnostics Report on Desktop" and send it to me email I'd be happy to look and see if there is an obvious issue. If you are on Mountain Lion, first shift-option click on the menu extra, select Debug, then "Enable Bluetooth Logging" and the follow the first steps, it may shed even more light.

  • Prezeau Level 1 Level 1 (0 points)
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    Aug 31, 2012 9:55 AM (in response to gtmagnet)

    Here it is , but I have to tell you that I have been working on this for more than 6 months. Here is the link for the report in Dropbox.






    Mac OS X (10.7.4)
  • gtmagnet Level 1 Level 1 (20 points)
    Currently Being Moderated
    Aug 31, 2012 10:38 AM (in response to Prezeau)

    Thanks - the log says


    [Aug 31 12:37:17.637]  [HCI COMMAND]  [0428] Setup Synchronous Connection - Connection Handle: 0x002E

    [Aug 31 12:37:17.649]  [HCI EVENT]  Synchronous Connection Complete - Status: 0x1A - Connection Handle: 0x002E


    which seems to indicate that your headset doesn't support the modern way to connect to Bluetooth headsets. Apple switched to this new way of making connections in Lion. From the BT device cache the headset is called the "P5HM-001", which headset is this? Is it the Jawbone 2? thx

  • sgginc Level 3 Level 3 (640 points)
    Currently Being Moderated
    Aug 31, 2012 10:56 AM (in response to gtmagnet)

    Please recommend a Bluetooth headset that will work.


    I bought a Plantronics Voyager 520 that somewhere in this thread said worked.

    It does not work.


    Thanks ... Ken

  • gtmagnet Level 1 Level 1 (20 points)
    Currently Being Moderated
    Aug 31, 2012 11:26 AM (in response to sgginc)

    Send me your logs as I outlined above. Without knowing the source of the problem, recommending a headset may be a challenge.

  • Prezeau Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 31, 2012 12:42 PM (in response to gtmagnet)

    The headset was bought last year and is an  I-Con to use with a PS3 game, it has an extended microphone and a mono receiver, you might be right about Apple changing to a new way of operating Bluetooth, but it should be Apple to explain us the reason.


    Many thanks for your effort.............Guy

  • cgapperi Level 1 Level 1 (0 points)
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    Aug 31, 2012 12:59 PM (in response to sgginc)

    I can tell you that the Plantronics BackBeat 903+ works just fine, if you are not trying to use it simultaneously for iPhone and computer. See my post on Aug 3, 2012. This has proven to be a functional solution for my previous gen BackBeat, as well. I am no longer experiencing disconnections. Listening to music all day at my work computer, powering down headset and charging overnight, powering headset connects it back to computer.

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