Q: iPad 3 - "Cannot Connect to iTunes Store" - Updates only

The Complete Guide to Using the iTunes Store

http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/

Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297

 Cheers, Tom

Hi guys.

I have the same issue as the OP. It only fails when going to the update tab. For me this is on my iPhone. It only started about a week ago.

First it started on my phone. Then a few days later it started on my son's phone. Yesterday it started on my wife's phone. My daughter's phone and iPad are fine. We all use the same apple id login. This setup has all worked fine for the last 1.5 years.

It fails on 3G as well as wireless at home and at work. I've tried every suggestion I have found on the internet. Most sites mention the same handful of suggestions (e.g. reinstall iBook, reset network, change date, change language, reset location warnings, change restrictions, forget wifi network, changed apple id password, etc). There are a few more I've found that didn't work either. There was one solution that I didn't try which only applied to a jail broken phone.

The only possible thing I haven't tried is resetting the entire phone. I figure a reset of the phone is silly since the problem is spreading to other phones.

I'll go to the Apple store this weekend for some help. I suspect very strongly that they will say that they've had many reports of this problem recently.

Regards,

Barry

I just made an appointment for Sunday 10:00 AM Pacific time. I'll report back Sunday evening. My fingers are crossed for both of us. :-)

Barry

I am also having this problem.  It only comes up on the update tab do not want to restore my iphone.  Please help me

I was having the same problem with my wife's iPhone 3GS, and started experimenting after I failed to find a solution here and elsewhere on the Interwebs. I fixed the problem by opening the iBooks app and signing in with our account (the AppleID was already entered, so I just needed to enter the password). Immediately after doing that, I was able to load the updates tab in the App Store app with no error (and was able to download the 25 listed updates).

Does this work for anyone else? If signing into the iBooks store does not work, perhaps try other Apple apps that require their own login, such as GameCenter...

Having exactly the same problem on my iPhone and it just started tonight. Can buy/download an app with no problem, but it's still showing 1 update that I can't get. I've tried deleting/reinstalling my Apple store ID and all the relevant Apple ID questions, date's correct, network's connected properly and I tried the iBooks trick. Nothings working.

FWIW, plugging it in to the computer and dowloading any pending updates erases/installs the number of updates pending. If you go back to wirelessly check for updates, it still says "Cannot connect to iTunes Store" instead of the proper "No Updates Pending"

the_forc3 wrote:

 

Hello All,

 

Im having an issue with my new iPad its only been doing this last week or so but its a pain and I now feel I cant get the best out of my apps.

 

Bascially everytime i hit the updates tab in the app store i get an instant message saying "Cannot connect to itunes store"

 

This ONLY happens on updates store, i can still purchase and install apps and install free apps etc and if i come across (by seraching) for my app i can update it manually buy hitting update but obviously I want the normal method to work to stay up to date.

 

Ive seen a lot of posts and people saying about changing dates and times and setting DNS to 8.8.8.8 these methods do not change a thing.

 

any help would be greatly appriciated

This answer worked for me on my iPhone. Please go to this link and read the post from Raven.

https://discussions.apple.com/message/19366367#19366367#19366367  Basically you go to Settings: Move your calendar ahead 1 year(not in iCal like I did at first). Get out of settings and go to updates. Get the error "Can't connect to secure server". The go back to Settings and put your calendar back to the right date. That should do it.

This is also on my iphone 3gs and i have tried everything that is in this disscussion but nothing is working

Ok, I found a solution that worked for me when trying to connect to the iTunes store by tapping the "update" button in the "App Store" app on my iPad 2. Before the solution was implemented I'd always get the error message "cannot connect to iTunes store". Once the solution was implemented I now can connect to iTunes using the "update" button in the "App Store" app and I get the normal message "All apps are up to date". The solution is this:  go into Settings, then General, then scroll to the bottom where it says Date and Time. Tap Date and Time and then turn OFF Set Automatically. When you do that a new option will be added that says Set Date and Time. Tap it. You'll now get a drop down feature. Set the Date AHEAD 2 YEARS. The Time you can leave alone.

Once you do that you might get a bunch of reminders and messages that your apps and stuff haven't been updated in two years. Click cancel or close on each of those messages or reminders. Now go back into Settings, General, Date and Time, and turn Set Automatically back to ON. Reboot your iPad. Open the App Store app again and go to the Update button. It might ask you to log back in to your iTunes account. It should now work. If not, close the App Store app completely and open again and try the update button. Hope this helps.

I'm always amazed at how great people are by following through with their solutions. I've seen 10 or more threads on this topic and people always respond with what is working for them. And that helps a lot of participants in the threads. Unfortunately it's always the case that a bunch of people say "that didn't work for me".

Nothing mentioned here so far is any different than what I've seen elsewhere except for a few details. For instance KMF831 raised my hopes since he had a slight wrinkle to what I had tried. I hadn't rebooted after the date change. My hopes were dashed when it made no difference (for me).

I think this thread is about a different topic. It's about what changed a bit more than a week again to cause the OP to start having the problem. I added to the mystery since it started for me roughly the same time as the OPs problem. And then it spread through my families phones over the course of the following week.

I would love to try to understand why it is happening rather than just offering another solution. I'm looking forward to my 10 AM appointment at the genius bar tomorrow.

bweinstein wrote:

 

I would love to try to understand why it is happening rather than just offering another solution. I'm looking forward to my 10 AM appointment at the genius bar tomorrow.

I am not experiencing the problem ... But I think that we would all love to know what is causing this because it seems that this particular problem has really started to increase among users. I know that I have read more posts about this issue in the last week or so than I have in months.

If Apple provides an answer as to the cause, please post back and share it with the community.