Skip navigation

Compressor Stalls, won't finish job

3491 Views 46 Replies Latest reply: Nov 19, 2012 6:29 PM by Russ H RSS
  • fleis Calculating status...
    Currently Being Moderated
    Sep 2, 2012 10:09 PM (in response to bikinijack)

    Well same problems here, so we are two . . .

    At this time I don't ever try to use compressor, use the share from inside the FCPX, export to Prores and later use the AVChapterit to create the chapters and later burn in iDVD or others.

     

    I never have seen an application so fragile and erratic.

     

    Hope Apple improve this fast.

  • David M Brewer Level 6 Level 6 (9,180 points)
    Currently Being Moderated
    Sep 2, 2012 10:12 PM (in response to bikinijack)

    bikinijack wrote:

     

    I tried what David suggested.  Nothing, just the 95% ML Beach Ball Compressor Hang even with a diofferent user.

    If you still have problems with a new user your System/OS or HD is corrupt. Boot (don't reboot) holding down the Command+R keys. Open Disk Utility and run Repair Disk and see what comes up... You can just open Disk Utility and run Verify Disk too...

     

    Screen Shot 2012-09-02 at 11.09.53 PM.png

  • David M Brewer Level 6 Level 6 (9,180 points)
    Currently Being Moderated
    Sep 2, 2012 10:29 PM (in response to bikinijack)

    bikinijack wrote:

     

    Yes, I did that long ago.  I have 3 Macs, same issue with Compressor 4.0.4 on all of them, as i said earlier, Apple knows.

     

    Apple knows what?

     

    Compressor last update was June 11, 2012. And that was probably because ML was coming out. I wouldn't hold my breath for a update coming soon.

  • Russ H Level 6 Level 6 (12,920 points)
    Currently Being Moderated
    Sep 3, 2012 10:08 AM (in response to bikinijack)

    I'm going to push back against this notion that it's a known ML issue.

     

    I've run a whole bunch of tests on desktops and laptops – all running 10.8 – a variety of resolutions and workflows – and I only had one fail. That fail turned out to be related to read/write problems with the QT file. All the other jobs were successful.

     

    That was my experience with over a dozen tests.And as I posted in a much earlier post, it has worked reliably with 10.6 and 10.7.

     

    Russ

  • Paulbernard Calculating status...
    Currently Being Moderated
    Oct 30, 2012 4:06 PM (in response to bikinijack)

    Just to let you know that you are not alone. I have been having the same problem with no sign of a fix in sight. I was hoping that 4.0.5 would do it. I just wish that Apple would respond to this problem.

  • Matt13 Calculating status...
    Currently Being Moderated
    Nov 14, 2012 9:37 PM (in response to bikinijack)

    I'm in the same boat over here.  Recently did the ML updates in the past week or so, on all four of my machines I use for editing and production, and all of them are having the same problem.

     

    This is incredibly frustrating.  It's all but brought my workflow to a screaming halt.  I've tried DVD SP and same thing.  Tried out toast, and that's garbage. 

     

    Worse case scenario I wipe out one of my systems and install Lion on it, but that's going to be incredibly time consuming backing everything up and re-installing the programs I'll need.  And knowing my luck, Apple will put out the fix for this problem while I'm in the middle of doing that. 

     

    Can anyone suggest a good third party software suite for producing DVD's with clean, non-cheesy menus that'll accept chapter markers from my exports?  I export to .mov master files (h.264) and then bring them into a program like Compressor for the DVD production.

     

    And Apple... please pay attention to us.  I have four mac's sitting here that can't burn a disk or create a disk image from the very 'pro' Apple programs that are supposed to be able to do that basic function. 

  • Matt13 Level 2 Level 2 (390 points)
    Currently Being Moderated
    Nov 14, 2012 9:39 PM (in response to Matt13)

    Oh, almost forgot... interestingly enough, while doing tests, Compressor and Final Cut Pro (I go between 7 and X depending on the project) will export short clips to .img files (or burn a DVD).  It's only when I try to get those programs to do a lengthy project that it fails to burn or create a disk image.

  • Matt13 Level 2 Level 2 (390 points)
    Currently Being Moderated
    Nov 15, 2012 4:10 AM (in response to bikinijack)

    I think I found a workaround... and a good one too.  Learned a lot about FCP X in the last day or so trying to figure all of this out, and I liked what I found.

     

    The solution here is pretty simple, and one somebody here already brought up, but that's to use the 'share' function from within FCPX itself.  It not only works from any project edted in FCPX, but it also works if you save a master file from FCP7 (or any other editing platform, I would assume) as in h.264 MOV file, then importing into FCPX into a new project.  No rendering is necessary and the only downside is any chapter markers you created would have to be re-created in FCPX for export to a disk image (or direct burn).  Regular DVD's and Bluray's can be burned.   To get the Bluray Option, when you get to the share menu (accessable either through the file menu at the top or the little arrow pointing to the right on the right side of the Media Browser window), click on 'Add Destination' to add Bluray.

     

    From there, you'll be prompted to add info to your DVD file.  When you click on 'Settings', you'll get a little preview of your DVD menu and you can tweak things just like you did in Compressor to your liking, like choosing an Output Device, Black or White template, the ability to have a marker menu, a background, etc.

     

    Click next once everything looks right and then save the image file to the destination of your choice (or burn if you wanted to do a direct burn).

     

    What's cool too is, you can go into compressor and even import your custom settings.  Since Compressor 4 doesn't have all the same formats already made for DVD (60 minute, 90 minute, 120 minute settings), you can custom make your own and then using the 'Add Destination' function I explained above, import those custom Compressor settings and you're good to go.

     

    So if you're already editing in FCPX, I see no reason to ever even have to open Compressor anymore and your solution is FCPX.  The export process is just about as fast (or slow depending on how you look at it) as exporting to an image file in Compressor.  And honestly, it's a wonderful workflow.

     

    My problem, along with a lot of other folks, is I haven't fully adopted FCPX yet and still in 7 for most tasks.  But with the last update, I think I'm ready to make the jump completely as it looks like FCPX will be able to do everything I was able to do in 7, and w/o a huge learning curve to go with it. 

     

    So if you're still using 7 and need to get an image file, simple follow my steps above to make a master file, import into FCPX and you're good to go after adding new chapter markers.

     

    If anyone's interested in knowing what I do for master files, in FCP 7 I go to Export Quicktime Movie.  In 'Setting', choose 'Custom' (scroll all the way down to the bottom).  You'll be prompted to create your settings, which FCP will save for quicker exports in the future.  I choose Frame Size: 1920x1080 (HDTV 1080i 16x9)- Pixel Aspect Ratio: Square - Field Dominance: None - Editing Timebase: 29.97- Timecode Rate: Same As Editing Timebase

     

    In Quicktime Video Settings, for Compressor, choose H.264, Quality 100%, then click the advanced tab (and this is an important step so you get a reasonable sized file and not a monsterous dozens of GB eating file).  In Advanced, Compression type: H.264 - Frames per second: 29.97 - Key frame every: 24 frames - Limit data rate to: 25000 KBytes/sec.  Quality, 'best'.

     

    These settings will give you a file that looks great and practically just like a fully exported master at a fraction of the HD space.

     

    Click 'OK'. 

     

    Back in 'Compression Settings', for audio, 48khz, 16-bit, Channel Grouped.

     

    Click 'OK' again, and you're ready for export.

     

    Hope this info helps out somebody out there who was just as frustrated as me.  But this turned out to be a blessing in disguise as I found a better way to export right through FCPX, which will be helpful going forward as I adopt FCPX more and more.

     

    Compressor should still be fixed though.  Apple apps should work as advertised. 

  • Russ H Level 6 Level 6 (12,920 points)
    Currently Being Moderated
    Nov 15, 2012 5:11 AM (in response to Matt13)

    Matt13 wrote:

     

    My problem, along with a lot of other folks, is I haven't fully adopted FCPX yet and still in 7 for most tasks.  But with the last update, I think I'm ready to make the jump completely as it looks like FCPX will be able to do everything I was able to do in 7, and w/o a huge learning curve to go with it. 

     

     

    In your first post you said you were experiencing the same problem as other posters in this thread. I'm curious whether you ran into those same problems in Compressor 3.5.

     

    One of the lessons that people might take from reading all these posts of ML compatibility is to clone their system drive before jumping to the latest greatest OS. Then they can always roll back if they need to.

     

    Russ

  • Matt13 Level 2 Level 2 (390 points)
    Currently Being Moderated
    Nov 15, 2012 5:21 AM (in response to Russ H)

    Yup, same problems in C 3.5 and in FCP7 (couldn't export to DVD from within that program either).  It all started after the last update to Mountain Lion.  But, FCPX works as I outlined above, at least for me.  And boy and I thankful!

  • Russ H Level 6 Level 6 (12,920 points)
    Currently Being Moderated
    Nov 15, 2012 1:46 PM (in response to Matt13)

    I'm glad you have a FCPX workaround to accomplish what you need.

     

    If in the future you want to use either versions of Compressor with ML, I would do a clean install of 10.8 on one of your machines. Then load the FCStudio suite of apps…do all the  updates…then do the downloads and installs of the new apps. I'll bet that if you do this before installing any third party plug-ins or codecs, it will work.

     

    I have noted elsewhere that C3.5 and C4 share functions have all worked for me on 10.5, 10.6, 10.7 1nd 10.8 (and probably Tiger too, but I can't say with complete certainty). So I've been lucky. As you might surmise, I'm also a real dawdler about upgrading.

     

    Good luck.

     

    Russ

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.