Skip navigation

iPod touch is connected to wifi, but no internet

8723 Views 15 Replies Latest reply: Nov 20, 2013 7:00 PM by MicrosoftWillHelpYou RSS
1 2 Previous Next
Ziggs123 Calculating status...
Currently Being Moderated
Aug 31, 2012 11:12 AM

I have the newest iPod touch and newest software. When i join my wifi network at my moms house im connected, but i dont have internet access, but when i connect at my dads i have internet. the password is correct and everything, PLEASE help!

iPod touch, iOS 5.1.1
  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Aug 31, 2012 11:15 AM (in response to Ziggs123)

    Even though the iPod shows as been connected, it might not have actually received a valid IP address via DHCP from your Wi-Fi access point or router.  Head to Settings -> Wi-Fi and tap the > next to the network you are connected. If 169.xxx.xxx.xxx is listed for an IP Address, then your iPod did not receive a valid IP address.  To correct this you can reboot your router by unplugging it from power for about 30 seconds.

     

    It wouldn't hurt to also reset your iPod.  To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.

     

    Perhaps this article would be worth at as there may be a configuration on your mother's router/modem that is preventing access.  This will require you to have admin access to the router/modem's configuration interface that is usually accessible via a web browser. 

    iOS: Recommended settings for Wi-Fi routers and access points

     

    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Aug 31, 2012 12:18 PM (in response to Ziggs123)

    And you cannot browse the web via Safari or use apps that require Internet access?  Did you reboot the router?  Have you tried connecting the iPod touch to another network to see if it still works there?

     

    Did you review the router's configuration to make sure certain settings were not in place that could be restricting your Internet access?


    B-rock

  • lllaass Level 10 Level 10 (135,105 points)
    Currently Being Moderated
    Aug 31, 2012 1:43 PM (in response to Ziggs123)

    Do other devices successfully connect to the internet at you mom's?

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Sep 2, 2012 7:04 AM (in response to Ziggs123)

    Have you restored your iPod Touch to factory defaults yet as well?

     

    There may be setting to only allow devices with certain MAC addresses to connect or a time of day restriction on certain MAC addresses.  There a number of things to do look for.

     

    B-rock

  • Philly_Phan Level 6 Level 6 (11,010 points)
    Currently Being Moderated
    Sep 3, 2012 4:09 PM (in response to Ziggs123)

     

    You didn't indicate if it ever worked.  If it NEVER did, the problem could be caused by a firewall in the router.  For reasons that I do not understand, that will affect IOS (iPod/iPad) communication but will not affect computers or other devices.

     

    You will need administrative access to the router.  If a firewall is present, turn it off and test the iPod again.  If it works, turn the firewall back on but weaken it a notch and test the iPod again.  Repeat as required.

     

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Sep 4, 2012 5:35 AM (in response to Ziggs123)

    AntiVirus will not affect your connection to the Home Wi-Fi network.  However, a router configuration will.  Have you logged into the router yet or had someone else try so that you can review the configurations to make sure there isn't anything in place that could be preventing a connection?

     

    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Sep 4, 2012 1:52 PM (in response to Ziggs123)

    There may be settings to only allow devices with certain MAC addresses to connect or a time of day restriction on certain MAC addresses.  There might be a setting in place for how many IPs the DHCP server can hand out. DHCP might not even be turned on in the first place.  There a number of things to do look for. 

     

    What kind of router is it and what model?

     

    B-rock

1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.