trptmanuga

Q: Cant print since updating to 10.8.

I have a Canon MF8350 CDN.  I was on the phone with Canon tech support for 2 hours and they couldn't help.  Any help would be appreciated.  Thanks!

iMac, OS X Mountain Lion (10.8.1)

Posted on Sep 4, 2012 1:07 PM

Close

Q: Cant print since updating to 10.8.

  • All replies
  • Helpful answers

Page 1 Next
  • by Lanny,

    Lanny Lanny Sep 4, 2012 1:32 PM in response to trptmanuga
    Level 6 (8,026 points)
    Desktops
    Sep 4, 2012 1:32 PM in response to trptmanuga

    Did you run Software Update yet?

     

    Have you tried removing it from Print & Scan and then adding it back?

  • by trptmanuga,

    trptmanuga trptmanuga Sep 4, 2012 1:40 PM in response to trptmanuga
    Level 1 (0 points)
    Sep 4, 2012 1:40 PM in response to trptmanuga

    I have 10.8.1 and I have tried numerous times to remove it from Print & Scan, adding it back. No luck

  • by PAHU,

    PAHU PAHU Sep 4, 2012 1:44 PM in response to trptmanuga
    Level 6 (16,610 points)
    Sep 4, 2012 1:44 PM in response to trptmanuga

    Can you open System Information (Applications > Utilities) and select the Printers entry in the left column. The right pane will show the MF8350 printer you added to the Mac. If you select this (or if it is the only printer on the Mac) then you will see information about this printer queue you created. Can you copy this information and paste it back here please.

  • by Lanny,

    Lanny Lanny Sep 4, 2012 1:49 PM in response to trptmanuga
    Level 6 (8,026 points)
    Desktops
    Sep 4, 2012 1:49 PM in response to trptmanuga

    How about Software Update?

     

    Note: when you add the printer back, make a point of clicking on "Add Printer or Scanner" in lieu of your printer listed under Nearby Printers.

  • by trptmanuga,

    trptmanuga trptmanuga Sep 4, 2012 1:53 PM in response to trptmanuga
    Level 1 (0 points)
    Sep 4, 2012 1:53 PM in response to trptmanuga

    Ok, tried that too.  Nothing different so far.

  • by Lanny,

    Lanny Lanny Sep 4, 2012 2:05 PM in response to trptmanuga
    Level 6 (8,026 points)
    Desktops
    Sep 4, 2012 2:05 PM in response to trptmanuga

    To whom are you responding? Please use the the correct Reply button.

     

    Did you run Software Update, Yes or No?

     

    Then go to: http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/imageclass _series/color_imageclass_mf8350cdn?selectedName=DriversAndSoftware

     

    and download the appropriate driver.

  • by PAHU,

    PAHU PAHU Sep 4, 2012 1:59 PM in response to Lanny
    Level 6 (16,610 points)
    Sep 4, 2012 1:59 PM in response to Lanny

    Lanny wrote:

     

    How about Software Update?

    This device uses the Canon UFR2 driver, which is only available from Canon. They do not provide the UFR2 driver to Apple, like they do for their inkjet devices, so Software Update will not help in this case.

  • by trptmanuga,

    trptmanuga trptmanuga Sep 4, 2012 3:58 PM in response to PAHU
    Level 1 (0 points)
    Sep 4, 2012 3:58 PM in response to PAHU

    I did use Canon's driver.  It doesnt work.  Keep getting the CMDF error message.

  • by trptmanuga,

    trptmanuga trptmanuga Sep 4, 2012 3:59 PM in response to PAHU
    Level 1 (0 points)
    Sep 4, 2012 3:59 PM in response to PAHU

    Yes, I did the software update.  Still not working.

  • by PAHU,

    PAHU PAHU Sep 4, 2012 4:04 PM in response to trptmanuga
    Level 6 (16,610 points)
    Sep 4, 2012 4:04 PM in response to trptmanuga

    Can you do as I asked and provide me with the settings for the driver as shown in System Information.

     

    I think the error is being caused by the queue being incorrectly set and the System Information will confirm if this is the case.

  • by trptmanuga,

    trptmanuga trptmanuga Sep 4, 2012 4:10 PM in response to PAHU
    Level 1 (0 points)
    Sep 4, 2012 4:10 PM in response to PAHU

    MF8350-3a36f7-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2:

     

      Status:          Idle

      Print Server:          Local

      Driver Version:          5.2.3

      Default:          Yes

      Shared:          No

      URI:          dnssd://MF8350-3a36f7-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2._pdl-dat astream._tcp.local./?bidi

      PPD:          Generic PCL 4 LF Printer - Gutenprint v5.2.3

      PPD File Version:          5.2.3

      PostScript Version:          (3010.000) 0

      CUPS Version:          1.6svn (cups-327)

      Scanning support:          Yes

      Scanning app (bundleID path):          -

      Scanning app version:          -

      Scanner UUID:          330FA64F-330F-A64F-330F-A64F330FA64F

      Printer Commands:          none

      CUPS filters:

    rastertogutenprint.5.2:

      Path:          rastertogutenprint.5.2

      Permissions:          ---------

      Fax support:          No

      PDEs:

  • by trptmanuga,

    trptmanuga trptmanuga Sep 4, 2012 4:15 PM in response to PAHU
    Level 1 (0 points)
    Sep 4, 2012 4:15 PM in response to PAHU

    Sorry..........here it is.....

     

     

    MF8350-3a36f7-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2:

     

      Status:          Idle

      Print Server:          Local

      Driver Version:          2.0

      Default:          Yes

      Shared:          No

      URI:          dnssd://MF8350-3a36f7-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2._pdl-dat astream._tcp.local./?bidi

      PPD:          Canon MF8300 Series UFRII LT (US)

      PPD File Version:          2.0

      PostScript Version:          (3010.000) 550

    (3010.000) 651

      CUPS Version:          1.6svn (cups-327)

      Scanning support:          Yes

      Scanning app (bundleID path):          -

      Scanning app version:          -

      Scanner UUID:          330FA64F-330F-A64F-330F-A64F330FA64F

      Printer Commands:          AutoConfigure Clean PrintSelfTestPage

      CUPS filters:

    capdftopdl:

      Path:          /Library/Printers/Canon/CUPSCMFP/Bins/capdftopdl

      Permissions:          rwxr-xr-x

    commandfilefilter:

      Path:          /Library/Printers/Canon/CUPSCMFP/Bins/commandfilefilter

      Permissions:          rwxr-xr-x

      Fax support:          No

      PDEs:

    FinishingPDE.plugin:

      Sandbox compliant:          Yes

  • by trptmanuga,

    trptmanuga trptmanuga Sep 4, 2012 4:39 PM in response to Lanny
    Level 1 (0 points)
    Sep 4, 2012 4:39 PM in response to Lanny

    Yes, I did run all software updates.  Currently running 10.8.1 and using latest drivers from Canon.

  • by PAHU,Helpful

    PAHU PAHU Sep 4, 2012 4:50 PM in response to trptmanuga
    Level 6 (16,610 points)
    Sep 4, 2012 4:50 PM in response to trptmanuga

    Thank you for supplying that information. The URI, that is the network connection to the printer, is showing that it is incorrectly set. Also, the name for the MF is really unusual. I've never seen it shown like this before.

     

    Here is how the connection to the MF should look;

     

    MF8380C:

     

      Status:    Idle

      Print Server:    Local

      Driver Version:    2.0

      Default:    No

      Shared:    No

      URI:    cnbmzd://localhost:59693

      PPD:    Canon MF8300 Series UFRII LT (UK)

      PPD File Version:    2.0

      PostScript Version:   (3010.000) 550

    (3010.000) 651

      CUPS Version:    1.6svn (cups-327)

      Scanning support:    No

      Printer Commands:    AutoConfigure Clean PrintSelfTestPage

      CUPS filters:

    capdftopdl:

      Path:    /Library/Printers/Canon/CUPSCMFP/Bins/capdftopdl

      Permissions:    rwxr-xr-x

    commandfilefilter:

      Path:    /Library/Printers/Canon/CUPSCMFP/Bins/commandfilefilter

      Permissions:    rwxr-xr-x

      Fax support:    No

    PDEs:

    FinishingPDE.plugin:

      Sandbox compliant:    Yes

     

    Your first image showed a connection using the Gutenprint driver rather than the Canon UFR2 driver. Is this printer queue still present on the Mac or did you delete it and then add the printer using the UFR2 driver. Because it seems that the UFR2 printer has been influenced by the queue that uses the Gutenprint driver.

     

    Also, can you open Activity Monitor and look for an entry called UFR2 Backgrounder. If you don't see it then this is a likely cause of the incorrect queue.

Page 1 Next