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HT3302: iPhone and iPod: Liquid damage is not covered by warranty

Learn about iPhone and iPod: Liquid damage is not covered by warranty

HT3302 Would Apple do the honorable thing?

334 Views 2 Replies Latest reply: Sep 5, 2012 1:58 PM by StartedByAMouse RSS
Alex NA Calculating status...
Currently Being Moderated
May 30, 2012 4:43 PM

I was running on the treadmill and sweat got into my Ipod and completely ruined it right away. It keeps shutting off and going to the white screen. Would Apple which markets their product as an exercise accessory do the honorable thing and exchange it?

iPod touch (4th generation)
  • lllaass Level 10 Level 10 (134,930 points)
    Currently Being Moderated
    May 30, 2012 4:48 PM (in response to Alex NA)

    Maybe. Make an appointment at the Genius Bar of an Apple store and try. Be nice and be honest.

  • StartedByAMouse Calculating status...
    Currently Being Moderated
    Sep 5, 2012 1:58 PM (in response to Alex NA)

    If my experience today is any indication then, no, Apple will not do the honorable thing.

     

    My iPhone 4s stopped working last night so I made an appointment at the Genius Bar for repair.  I assumed that since it was under warranty that they would make it right.  Instead, I was told that the "liquid indicators" had been tripped and therefore was no longer covered by warranty.  While everyone that I spoke with agreed that using the iPhone as an exercise tool is appropriate and normal use, apparently sweating is not allowed. 

     

    Interestingly, the supervisor at the Apple Care center told me that he never heard of sweat causing issues and that it would have taken a lot more than sweat to trigger the sensors, which is why he was denying my claim.  Yet, I've read quite a few posts about people sweating and causing "water damage."  Sounds like a design flaw to me.  Cost me $199 to replace my 10-month-old phone.

     

    Hope Apple did right by you.

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