TS3474: iPod nano (6th generation): Hardware troubleshooting

Learn about iPod nano (6th generation): Hardware troubleshooting
wugg
Level 1 (0 points)

Q: I hope you can help.  I cant push my ear phone jack all the way in so I cant listen to the radio on my ipod nono 6th gen.  Musics fine, its just the radio.  I have gone through the reset process a couple of times, the radio just says no signal plug earpho

I hope you can help.  I cant push my ear phone jack all the way in so I cant listen to the radio on my ipod nono 6th gen.  Musics fine, its just the radio.  I have gone through the reset process a couple of times, the radio just says no signal plug earphones.

iPod nano, Windows Vista

Posted on Sep 6, 2012 11:57 AM

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wugg

Q: I hope you can help.  I cant push my ear phone jack all the way in so I cant listen to the radio on my ipod nono 6th gen.&nbs ... more

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  • by planb77,

    planb77 planb77 Sep 6, 2012 1:05 PM in response to wugg
    Level 7 (32,341 points)
    Sep 6, 2012 1:05 PM in response to wugg

    Are you using the standard headset that is included with the purchase of a new iPod?  What do you mean they won't go in all the way?  Did you check the headphone jack for signs of damage or debris that could be lodged inside preventing a full connection?

     

    Perhaps it would be worth it to try another headset to rule out the possibly of a bad headset.

  • by wugg,

    wugg wugg Sep 6, 2012 2:49 PM in response to planb77
    Level 1 (0 points)
    Sep 6, 2012 2:49 PM in response to planb77

    Thank you for your prompt reply.  No I haven’t used the provided headphone they hurt my ears.  I have been using two sets for the last year with out any problems until this week. Yes I have cleaned the jack’s but I wasn’t sure how to check the inside of the nano I don’t have anything small enough

  • by planb77,Helpful

    planb77 planb77 Sep 6, 2012 2:55 PM in response to wugg
    Level 7 (32,341 points)
    Sep 6, 2012 2:55 PM in response to wugg

    Did the headphone jack look like it had any signs of damage? Since two sets or headphones didn't clear up the issue, it's like a hardware issue with the device.  You'll likely need to have the headphone jack replaced.

     

    B-rock

  • by wugg,

    wugg wugg Sep 7, 2012 11:45 AM in response to planb77
    Level 1 (0 points)
    Sep 7, 2012 11:45 AM in response to planb77

    No sign of damage to either ipod or jacks that I can see.  But I think you might be right a replacement headphone jack socket.  Any idea where I can take it.

  • by planb77,

    planb77 planb77 Sep 7, 2012 12:28 PM in response to wugg
    Level 7 (32,341 points)
    Sep 7, 2012 12:28 PM in response to wugg

    One option is your local Apple Store (that is if you live anywhere near one... I don't).  They won't actually repair the iPod, but instead will do an out of warranty exchange. See this page for pricing:

    http://www.apple.com/support/ipod/service/prices/

     

    Otherwise, there are several third party repair services out there that will actually replace the headphone jack for a fee much smaller than what Apple charges. There may even be one in your local area.

     

    Otherwise, you can probably Google for "iPod Nano headphone jack repair" and you should get a number of hits to work with. One I have heard good things about before is http://www.iresq.com/ipod-repair/nano-gen-3/iresq-ipod-nano-gen-3-headphone-jack -replacement-service.html

     

    B-rock